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Home Based Zendesk Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

EliseAI

Product Solutions Analyst | Housing

New York, NY · On-site

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring ... Fitness & home services stipend to cover part of your expenses so you can focus on what matters * A ...

Absorb Software

Manager, Account Management

  • Medical

  • Dental

  • Retirement

... home here" - Andrew Nelmes, VP, Account Management About the role: Absorb is looking for a ... Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign Are you ready to ...

Lowe's

Collections Representative

Mooresville, NC

$16 - $20.75/hr

... inquires/requests from ZenDesk ticketing system. * Partner closely with Outside Sales ... over 1,700 home improvement stores and employs approximately 300,000 associates. Based in ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Steno

Court Reporter Recruiting Coordinator

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Remote-first - Flexible PTO, home office setup, wellness benefits, and a culture that rewards ... Preference for candidates based in PST or MST (preferably California). On a regular basis you will

ATLETICA USA LLC

Be Seen First

Customer Service Representative - US Online Store

Corona, CA · On-site

$21 - $25/hr

  • Medical

  • Dental

  • PTO

Based in or near Corona, CA -- this is an on-site position at our warehouse. Pay and details * $21 ... Whether the goal is outfitting a home gym, a commercial facility, or a military unit, our purpose ...

Absorb Software

Senior Manager, Account Management

  • Medical

  • Dental

  • Retirement

... at home here" - Andrew Nelmes, VP, Account Management Absorb is looking for a motivated, hard ... Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign Are you ready to ...

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All JobsHome Based Zendesk Jobs

Home Based Zendesk information

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How much do home based zendesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for home based zendesk in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

Does Home Based Zendesk allow remote work?

Home Based Zendesk roles typically involve remote work, allowing employees to perform customer support and ticket management from their own location. These positions often require familiarity with Zendesk software and good communication skills, and they usually offer flexible schedules. However, specific remote work policies may vary by employer.

What is a home based Zendesk?

A Home Based Zendesk job involves providing customer support or technical assistance remotely using the Zendesk platform. Employees in this role typically handle customer inquiries, resolve issues, and ensure customer satisfaction via email, chat, or phone from the comfort of their own home. These jobs require strong communication skills, familiarity with Zendesk software, and the ability to work independently. Many companies offer full-time or part-time remote Zendesk positions, making it a flexible option for those seeking work-from-home opportunities.

How does working as a home based Zendesk support agent differ from in-office customer service roles?

As a home-based Zendesk support agent, you'll enjoy greater flexibility but also face unique challenges, such as maintaining consistent communication with your remote team and managing your own work environment. You'll primarily interact with customers through Zendesk, handling tickets, live chats, and sometimes calls, often collaborating via messaging platforms with colleagues and supervisors. Staying self-motivated and organized is essential, as you'll need to balance efficiency with delivering high-quality support. Additionally, many companies provide virtual training and regular check-ins to help remote agents stay aligned with team goals and updates.

What is the difference between Home Based Zendesk vs Home Based Customer Support Representative?

AspectHome Based ZendeskHome Based Customer Support Representative
CredentialsBasic customer service skills, Zendesk platform familiarityCustomer service skills, communication skills
Work EnvironmentRemote, computer-based, using Zendesk softwareRemote, computer-based, using various support tools
Industry UsageCustomer support teams, help desksCustomer service across multiple industries
Search/Comparison IntentRoles involving Zendesk platformGeneral customer support roles

Home Based Zendesk roles focus on using the Zendesk platform to manage customer inquiries remotely, requiring familiarity with Zendesk software. In contrast, Home Based Customer Support Representatives handle customer issues across various platforms and tools, often with broader customer service skills. Both roles are remote and industry-wide, but Zendesk-specific positions emphasize platform expertise.

Is a home based Zendesk a good company to work for?

Home-based Zendesk roles typically involve customer support or technical assistance using Zendesk software, offering flexible schedules and remote work environments. The company's reputation varies by individual experience, but many employees appreciate the flexibility and focus on communication skills required for the role.

What skills and qualifications are needed to work as a home based Zendesk support specialist?

To thrive as a Home Based Zendesk Support Specialist, you need strong customer service skills, excellent written communication, and familiarity with help desk operations, often backed by prior experience in remote support roles. Proficiency in Zendesk's ticketing system, knowledge base management, and basic troubleshooting tools is typically required. Attention to detail, problem-solving abilities, and self-motivation help someone stand out when working independently. These skills ensure efficient, high-quality support that maintains customer satisfaction and smooth workflow in a remote environment.
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What are the most commonly searched types of Zendesk jobs?

The most popular types of Zendesk jobs are:

What states have the most Home Based Zendesk jobs?

States with the most job openings for Home Based Zendesk jobs include:

What job categories do people searching Home Based Zendesk jobs look for?

The top searched job categories for Home Based Zendesk jobs are:

Home Based Zendesk jobs near you
Infographic showing various Home Based Zendesk job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Temporary. Highlights an 25% In-person, and 75% Remote job distribution, with an average salary of $34,121 per year, or $16.4 per hour.

Help Desk Call Center Representative

Senture

Remote

$18 - $23/hr

Full-time

Re-posted 4 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

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