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Product Support Jobs in Indiana (NOW HIRING)

Accelint

Product Support Specialist

Bloomington, IN · On-site

$74K - $94K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Product Support Specialist * Full Time * Hybrid The Product Support Specialist specializing in Configuration Management organizes schedules and manages flow of work within or between organizational ...

Rudd Equipment

Product Support Rep

Indianapolis, IN · On-site

Summary We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts ...

Accelint

Senior Product Support Specialist

Bloomington, IN · On-site +1

$90K - $114K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with Product Support elements. * Knowledge of DoD software development policies, requirements and artifacts like Contract Data Requirements List (CDRL), Software Design Description (SDD ...

ALTA Equipment Group

Product Support Sales Representative

Gary, IN · On-site

$60K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Paid time off * 10 paid holidays Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is ...

altg

Product Support Sales Representative

Gary, IN

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

altg

Product Support Sales Representative

Gary, IN · On-site

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

altg

Product Support Sales Representative

Gary, IN · On-site

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

altg

Product Support Sales Representative

Gary, IN

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

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All JobsProduct Support JobsProduct Support Jobs in Indiana

Product Support information

See Indiana salary details

$5

$19

$31

How much do product support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for product support in Indiana is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $26.06 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Indiana?

The most popular types of Product Support jobs in Indiana are:

What are popular job titles related to Product Support jobs in Indiana?

For Product Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Indiana look for?

The top searched job categories for Product Support jobs in Indiana are:

What cities in Indiana are hiring for Product Support jobs?

Cities in Indiana with the most Product Support job openings:

Product Support jobs near you
Infographic showing various Product Support job openings in Indiana as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 3% Contract, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $40,190 per year, or $19.3 per hour.

Product Support Specialist

Accelint

Bloomington, IN • On-site

$74K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Lyntris is a defense technology company that connects sensing to action across the connected battlespace. Lyntris brings together the talents of Accelint and Vitesse teams under one mission, with each contributing deep expertise within their domain. Combining differentiated hardware, software and mission expertise, Lyntris helps customers sense threats, make sense of complex conditions and act with greater speed, precision and confidence in contested environments.
Lyntris supports U.S. and allied defense organizations across every branch - including Navy, Army, Air Force, Space Force and allied partners - spanning strategic, operational and tactical missions and every domain: Space, Air, Land, Sea and Cyber. With more than 200 active defense programs, Lyntris works at every level of the mission, from national command authority to the tactical edge.
Solutions are designed by operators who understand the mission, engineered for the conditions that degrade or defeat standard systems, and built on an open, modular architecture that integrates into existing programs without requiring them to start over. Lyntris moves faster than the traditional defense cycle - with integrated design, build and test capabilities in-house - and delivers systems that sustain and endure long after initial fielding.
Job Description
  • Product Support Specialist
  • Full Time
  • Hybrid

The Product Support Specialist specializing in Configuration Management organizes schedules and manages flow of work within or between organizational units or businesses. Reviews master schedule and work orders, establishes priorities, and adjusts schedule according to projects. This position requires collaboration with internal and external stakeholders to support the implementation and operation of enterprise PLM systems for U.S. Department of Defense customers. The ideal candidate has 2+ years of experience working in a similar capacity on any large enterprise system implementation/integration project specific to Configuration Management with general knowledge of the 12 elements of Product Support.
Duties & Responsibilities
  • Follow Configuration Management Plans and Implementation Strategry.
  • Follow baseline control processes and define release readiness criteria.
  • Perform Configuration Management activities ensuring configuration baselines and documentation remain current and accurate.
  • Coordinate configuration change implementation among engineering, logistics, supply, and program management stakeholders.
  • Maintain configuration status accounting and ensured approved changes are reflected in technical and logistics data.
  • Performs other duties as assigned.

Required Qualifications
  • Currently hold an active U.S. security clearance (or able to obtain one).
  • Bachelor's degree in Business Administration or a related field preferred.
  • Minimum 2 years of experience in Configuration Management.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and documentation tools such as Confluence or SharePoint.
  • Proficiency in Windchill or Teamcenter is desired.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences.

Preferred Qualifications (Not Required)
  • Experience in Aerospace and Defense industries or other highly regulated environments.
  • Familiarity with Product Support elements.
  • Knowledge of DoD software development policies, requirements and artifacts like Contract Data Requirements List (CDRL), Software Design Description (SDD), Interface Design Description (IDD), Software Development Plan (SDP), Interface Control Document (ICD), etc.
  • Understanding of data migration and system integration concepts.
  • Familiarity with Configuration Status Accounting and/or Provisioning processes in the US DoD or equivalent military industrial supplier or platform owner.
  • Experience with at least one PLM application like Windchill, Teamcenter, Arena, Oracle PLM, Enovia, etc.

Clearance Requirements
Some positions will require access to U.S. National Security information. Positions that require this access will be required to receive and maintain a U.S. government personnel security clearance (PCL). In order to qualify for this position, the candidate must be a US Citizen and either currently possess this National Security eligibility or be able to complete the investigation application process with a favorable determination and maintain that eligibility throughout their employment.
Pay Scales & Benefits
The listed pay scale reflects the broad, minimum to maximum, pay scale for this position for the location for which it has been posted and is not a guarantee of compensation or salary. Other compensation considerations may include, but are not limited to, job responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other applicable factors.
Benefits include...
Paid Time Off
Paid Company Holidays
Medical, Dental & Vision Insurance
Optional HSA and FSA
Base and Voluntary Life Insurance
Short Term & Long-Term Disability Insurance
401k Matching
Employee Assistance Program
The pay range for this role is:
74,529 - 94,399 USD per year (Bloomington, IN)

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