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Product Support Jobs in Indiana (NOW HIRING)

Gentex Corporation

Product Support Rep I

Indianapolis, IN · On-site

$14.50/hr

POSITION OVERVIEW The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting ...

Gentex

Product Support Rep I

Indianapolis, IN · On-site +1

$14.50/hr

POSITION OVERVIEW The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting ...

altg

Product Support Sales Representative

Gary, IN · On-site

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

altg

Product Support Sales Representative

Gary, IN · On-site

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

altg

Product Support Sales Representative

Gary, IN

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

altg

Product Support Sales Representative

Gary, IN

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

SMC Corporation of America

Be Seen First

Senior Product Support Engineer

Noblesville, IN · On-site

PURPOSE This role is to provide mechanical and/or electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge ...

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Showing results 1-20

All JobsProduct Support JobsProduct Support Jobs in Indiana

Product Support information

See Indiana salary details

$5

$19

$31

How much do product support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for product support in Indiana is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $26.06 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
What are the most commonly searched types of Product Support jobs in Indiana? The most popular types of Product Support jobs in Indiana are:
What are popular job titles related to Product Support jobs in Indiana? For Product Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Product Support jobs in Indiana look for? The top searched job categories for Product Support jobs in Indiana are:
What cities in Indiana are hiring for Product Support jobs? Cities in Indiana with the most Product Support job openings:
Product Support jobs near you
Infographic showing various Product Support job openings in Indiana as of July 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,190 per year, or $19.3 per hour.
Product Support Rep I

Product Support Rep I

Gentex Corporation

Indianapolis, IN • On-site

$14.50/hr

Full-time

Posted 20 days ago

Gentex rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

65th of 156 rated electronics manufacturers

Job description

At Premium Audio Company, you'll work at the intersection of iconic audio brands (Klipsch, Onkyo, and Integra) and cutting-edge technology, helping shape how people connect with music in their homes and beyond. Join a team that values innovation, creativity, and quality.
POSITION OVERVIEW
The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting issues, and ensuring satisfaction.
This position is open to remote work. Candidates must have a current and continuing right to work in the United States without sponsorship.
WHAT YOU'LL DO
  • Respond to phone calls, chats, and support tickets pertaining to questions about company products, including product recommendations and set-up for consumers, dealers and installers.
  • Diagnose possible problems with products and offer solutions.
  • Troubleshoot passive, active, and wireless systems.
  • Identify complex or unresolved issues and escalate them to appropriate team members.
  • Educate and guide others on product functionality, best practices, and new features.
  • Provide warranty assistance as needed.
  • Complete ad hoc projects as directed by the manager.
  • Other duties as assigned.

HOW YOU'LL DO IT
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Building Collaborative relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.
  • Individual Efficiency - Effectively managing time and resources so that individual work is completed efficiently.
  • Problem Solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
  • Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.
  • Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

WHAT YOU BRING
  • Minimum of a High School Diploma or GED equivalent.
  • 0-1 year of relevant work experience.
  • Basic knowledge of MS Office.
  • Ability to sit for an extended period-of-time.

WHAT WILL HELP
  • Technical knowledge of audio, home theater, or speakers.

COMPENSATION & BENEFITS
  • Gentex offers a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. We also offer a range of benefits and programs to meet our employee needs, based on eligibility. Additional details about total compensation and benefits will be provided during the hiring process.
  • This role offers a base pay of $14.50 per hour.

Premium Audio Company is an equal opportunity employer
Premium Audio Company extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.
Assistance
Premium Audio Company is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Premium Audio Company will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
Understand your right to work
At Premium Audio Company, we use E-verify to confirm you're authorized to work in the U.S.
E-Verify - English & Spanish
Right to Work - English
Right to Work - Spanish

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