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Product Support Jobs in Indiana (NOW HIRING)

Pulte Group

Division Product Agent

Carmel, IN · On-site

Join a company that champions inclusion, celebrates diversity, and supports your personal and ... Knowledge of structural elements and product installation means and methods * Knowledge of lean ...

PulteGroup, Inc.

Division Product Agent

Carmel, IN · On-site

Join a company that champions inclusion, celebrates diversity, and supports your personal and ... Knowledge of structural elements and product installation means and methods * Knowledge of lean ...

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Showing results 41-60

All JobsProduct Support JobsProduct Support Jobs in Indiana

Product Support information

See Indiana salary details

$5

$19

$31

How much do product support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for product support in Indiana is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $26.06 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Indiana?

The most popular types of Product Support jobs in Indiana are:

What are popular job titles related to Product Support jobs in Indiana?

For Product Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Indiana look for?

The top searched job categories for Product Support jobs in Indiana are:

What cities in Indiana are hiring for Product Support jobs?

Cities in Indiana with the most Product Support job openings:

Product Support jobs near you
Infographic showing various Product Support job openings in Indiana as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 3% Contract, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $40,190 per year, or $19.3 per hour.

Product Support Specialist - Warranty & Customer Service (51972)

Norco Industries

Elkhart, IN • On-site

$25.50 - $29/hr

Full-time

Posted 4 days ago

Job description

Job Summary

Norco Industries is looking for a Product Support Specialist to assist customers, dealers, and service centers with product questions, warranty requests, replacement parts, and service solutions.

This role focuses on providing excellent customer service, troubleshooting product concerns, researching solutions, and helping ensure issues are resolved quickly and accurately.

Responsibilities
  • Answer customer and dealer questions by phone and email.
  • Assist with warranty claims, product concerns, and service requests.
  • Troubleshoot issues and help identify the best solution.
  • Identify replacement parts and provide product support.
  • Explain warranty coverage, repair procedures, and claim requirements.
  • Research product information using internal resources and documentation.
  • Document customer interactions and resolutions accurately.
  • Work with internal teams to resolve customer concerns.
  • Provide professional and positive customer service at all times.
  • Customer service experience required.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Strong attention to detail and organization.
  • Comfortable communicating with customers over the phone and email.
  • Basic computer skills.
Preferred Experience
  • Warranty support or claims experience.
  • Parts or product support experience.
  • Manufacturing, RV, automotive, or similar industry experience.
  • High-volume customer service or call center experience.

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