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Product Support Manager Jobs in Indiana (NOW HIRING)

Gentex Corporation

Product Support Rep I

Indianapolis, IN · On-site

$14.50/hr

POSITION OVERVIEW The Product Support Representative I is a key member of the Customer Service Team ... Complete ad hoc projects as directed by the manager. * Other duties as assigned. HOW YOU'LL DO IT

Gentex

Product Support Rep I

Indianapolis, IN · On-site +1

$14.50/hr

POSITION OVERVIEW The Product Support Representative I is a key member of the Customer Service Team ... Complete ad hoc projects as directed by the manager. * Other duties as assigned. HOW YOU'LL DO IT

Alfa Laval

Order Support Manager

Greenwood, IN · On-site

About the job... The Order Support Manager leads a team of approximately 10-12 Order Entry ... productivity within the defined transition timeline. * Oversee the daily order entry operation to ...

HP Products

Sales Support Manager

Carmel, IN

$6.1K - $9.8K/mo

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... We are currently seeking the right individual to fill an immediate need for a Sales Support Manager ...

SMC Corporation of America

Be Seen First

Senior Product Support Engineer

Noblesville, IN · On-site

Review and interpret data utilizing corporate management system software that include CAD models ... and products to support automation based on the guiding principle of "contributing to automation ...

Lighting Unlimited

Sales Support Manager

Carmel, IN

$6.1K - $9.8K/mo

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... We are currently seeking the right individual to fill an immediate need for a Sales Support Manager ...

SUPPLY.com

Sales Support Manager

Carmel, IN

$6.1K - $9.8K/mo

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... We are currently seeking the right individual to fill an immediate need for a Sales Support Manager ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Indiana

Product Support Manager information

See Indiana salary details

$37.6K

$87.6K

$156.1K

How much do product support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for product support manager in Indiana is $87,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $100,400.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
What are the most commonly searched types of Product Support jobs in Indiana? The most popular types of Product Support jobs in Indiana are:
What are popular job titles related to Product Support Manager jobs in Indiana? For Product Support Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Indiana look for? The top searched job categories for Product Support Manager jobs in Indiana are:
What cities in Indiana are hiring for Product Support Manager jobs? Cities in Indiana with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Indiana as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $87,606 per year, or $42.1 per hour.

Production Support Manager

CMP.jobs

Indianapolis, IN

Full-time

Posted 16 days ago

Job description

Production Support Manager – Annuity Administration System Job Summary The Production Support Manager leads the technical resolution of customer support tickets for our annuity administration platform. This role requires hands-on technical expertise to investigate complex customer data issues, perform SQL analysis, and troubleshoot API integrations while managing a team that handles customer inquiries, data discrepancies, and business process issues. Main Accountabilities Customer Support Ticket Management ● Oversee resolution of complex customer support tickets involving data discrepancies, transaction issues, and system functionality ● Perform advanced SQL queries to investigate customer data, transaction histories, and system state ● Troubleshoot API integration issues affecting customer data flow and third-party connections Technical Customer Issue Resolution ● Use DataDog logs and monitoring to trace customer transaction flows and identify data processing issues ● Analyze REST/GraphQL API responses to diagnose customer-facing problems ● Investigate database data integrity issues affecting customer accounts Team Leadership ● Lead and mentor customer support analysts on technical troubleshooting techniques ● Train team on SQL query writing for customer data analysis and issue investigation ● Develop technical documentation / run books for common customer issue resolution patterns Customer Data Analysis ● Write complex SQL queries to investigate customer issues and transaction issues ● Analyze customer data flows through APIs to identify processing bottlenecks or failures ● Use logging tools (DataDog) to trace customer issues and identify failure points Cross-functional Collaboration ● Work with development teams to resolve customer-impacting bugs and data issues ● Coordinate with business teams to understand customer requirements and system behavior ● Escalate systemic issues to SRE team when infrastructure-level intervention is needed Required Technical Skills Database & Data Analysis ● Advanced SQL proficiency for customer data investigation and reporting ● Experience querying annuity-specific data (policies, transactions, beneficiaries, payments) ● Ability to write complex queries to trace customer transaction histories and identify data anomalies API Troubleshooting ● Experience debugging REST API calls for customer data retrieval and updates ● Knowledge of GraphQL for flexible customer data queries and investigation ● Ability to trace API integration issues affecting customer experience Monitoring & Logging ● Proficiency with DataDog for tracing customer transaction flows and identifying errors ● Experience using logs to investigate customer-reported issues and system behavior ● Knowledge of application performance monitoring for customer-facing functionality Customer Support Tools ● Experience with ticketing systems (ServiceNow, Zendesk) for managing customer issues ● Knowledge of CRM integration and customer data management ● Familiarity with support metrics and customer satisfaction tracking Qualifications Experience ● 7+ years in technical customer support or application support roles ● 3+ years managing customer support teams with technical troubleshooting focus ● Experience with financial services customer support and regulatory requirements Nice to Have Domain Knowledge ● Strong understanding of annuity products, transactions, and customer lifecycle ● Experience with DTCC integrations and regulatory reporting affecting customers ● Knowledge of financial services compliance and customer data protection Success Metrics • Achieve 95%+ customer satisfaction scores for technical issue resolution • Reduce average ticket resolution time by 30% through improved technical processes • Maintain <24 hour response time for critical customer data issues • Reduce escalations to development team by 40% through improved first-level technical resolution

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