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Product Support Manager Jobs in Indiana (NOW HIRING)

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Product Support Manager information

See Indiana salary details

$37.6K

$87.6K

$156.1K

How much do product support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for product support manager in Indiana is $87,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $100,400.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Indiana?

The most popular types of Product Support jobs in Indiana are:

What are popular job titles related to Product Support Manager jobs in Indiana?

For Product Support Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Indiana look for?

The top searched job categories for Product Support Manager jobs in Indiana are:

What cities in Indiana are hiring for Product Support Manager jobs?

Cities in Indiana with the most Product Support Manager job openings:

Infographic showing various Product Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,606 per year, or $42.1 per hour.

Warehouse Associate - Product Support

Bob's Discount Furniture

Fort Wayne, IN • On-site

$14.75 - $17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago


Bob's Discount Furniture rating

7.5

Company rating: 7.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

16th of 62 rated furniture retailers


Job description

Job Title
Retail Warehouse- Product Support Associate

Job Overview
Our Retail Warehouse- Product Support Associates are essential team members at Bob's Discount Furniture, playing a critical role in the back-end operations that make our stores shine. Whether part-time or full-time, this role ensures our showrooms are staged to perfection, our merchandise is handled with care, and our customers receive exceptional service from behind the scenes. This position works closely with store leadership and visual merchandising to maintain safety, cleanliness, inventory integrity, and showroom readiness.

What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by hands-on capabilities, teamwork, dependability, and a passion for doing great work with pride. If you're someone who enjoys fast-paced physical tasks, working with a team, and contributing to a store's success, this is the role for you!

Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

  • Receiving, Staging, and Shipping Operations

  • Safe and Efficient Stockroom Management

  • Visual Merchandising Prep and Assembly Support

  • Inventory Control and Organization

  • Team Collaboration and Task Execution

  • Customer Pickup Coordination and Service

  • Workplace Cleanliness and Safety Compliance

  • Adaptability in a Retail Schedule Environment

Preferred Competencies & Skills

  • Prior warehouse, stockroom, or back-end retail experience

  • Familiarity with visual display setup and basic assembly tasks

  • Customer service exposure or cafe support experience

  • Desire for career advancement in a supportive team setting

  • Strong work ethic and pride in quality performance

Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

  • Medical, Dental, and Vision insurance

  • Employer-paid and voluntary Life Insurance

  • 401(k) Profit Sharing Plan with generous match

  • Paid time off: sick days, vacation, holidays-and your birthday!

  • Employee Assistance Program and Emergency Financial Aid Programs

  • Employee Discounts starting on Day 1

  • Flexible retail schedules including weekends, evenings, and holidays

  • Tuition reimbursement and development opportunities

Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!

Minimum Qualifications

  • Must be at least 18 years old

  • Ability to work nights, weekends, and holidays

  • Ability to lift, move, and assemble merchandise

  • Strong communication and listening skills

  • Must be able to work well in a team environment

Physical Demands

  • Regular lifting and movement of up to 50 lbs

  • Standing, walking, and climbing throughout shifts

  • Manual handling of furniture and visual staging elements

Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.


What Bob's Discount Furniture employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Bob's Discount Furniture logo

About Bob's Discount Furniture

Sourced by ZipRecruiter

Bob's Discount Furniture is a retail furniture chain known for offering affordable and value-oriented furniture and home decor. Founded in 1991 by Bob Kaufman, the company has grown to become one of the largest furniture retailers in the United States. Bob's Discount Furniture aims to provide customers with a wide selection of quality furniture at discounted prices. Their product range includes living room furniture, bedroom sets, dining room sets, mattresses, and various home accessories. They offer a mix of styles, from contemporary to traditional, to cater to different tastes and preferences. The company operates a network of stores across several states, primarily in the northeastern and mid-Atlantic regions of the United States. Additionally, they have an online presence, allowing customers to browse and purchase furniture conveniently from their website.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Manchester, CT, US

Year founded

1991

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