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Product Support Manager Jobs in Indiana (NOW HIRING)

SMC Corporation of America

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Lead Mechanical Product Support Engineer

Noblesville, IN · On-site

Review and interpret data utilizing corporate management system software that include CAD models ... and products to support automation based on the guiding principle of "contributing to automation ...

Smith Ready Mix

Production Support Crew

Valparaiso, IN · On-site

$20/hr

Support Facility Operations: Assist plant management and other teams with day-to-day operational tasks to keep our concrete production on schedule. What You Bring to the Crew: * Credentials: High ...

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Product Support Manager information

See Indiana salary details

$37.6K

$87.6K

$156.1K

How much do product support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for product support manager in Indiana is $87,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $100,400.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Indiana?

The most popular types of Product Support jobs in Indiana are:

What are popular job titles related to Product Support Manager jobs in Indiana?

For Product Support Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Indiana look for?

The top searched job categories for Product Support Manager jobs in Indiana are:

What cities in Indiana are hiring for Product Support Manager jobs?

Cities in Indiana with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,606 per year, or $42.1 per hour.

Mechanical Product Support Engineer

SMC Corporation of America

Noblesville, IN • On-site

Full-time

Re-posted 16 days ago

SMC Corporation Of America rating

7.3

Company rating: 7.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

308th of 490 rated machine equipment manufacturers

Job description

PURPOSE
This role is to provide mechanical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles
ESSENTIAL DUTIES
  • Interpret internal and external customer requirements to meet desired outputs.
  • Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
  • Communicate technical knowledge and specification to internal and external customers.
  • Read and interpret pneumatic schematics.
  • Troubleshoot pneumatic circuits.
  • Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
  • Perform guided research on a variety of topics and provide summarized data results.
  • Complete assigned tasks using predefined departmental processes.
  • Hands on technical support for both internal and external customers.
  • Participate on a team to accomplish given tasks or processes.
  • Travel, with support, mainly for the purpose of training, customer support, or trade shows. (Less than 15%)
  • All other duties as assigned.
  • Record daily activities

PHYSICAL DEMANDS/WORK ENVIRONMENT
  • Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
  • Ability to work in a stationary position for prolonged periods of time.
  • Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
  • Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
  • Ability to travel and/or attend meetings domestic and internationally outside of normal business hours

MINIMUM REQUIREMENTS
  • Bachelor's degree in a mechanical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
  • Novice understanding of the product development process.
  • Novice understanding to apply project management principles, methodologies, and documentation.
  • Novice understanding of Geometric Dimensioning and Tolerancing (GD&T).
  • Novice understanding of tolerance as it relates to design intent.
  • Novice understanding of common industrial processes and/or controls.
  • Novice understanding of schematics.
  • Novice in conducting research using corporate resources.
  • Competent at efficient use of time to effectively plan and execute multiple duties.
  • Competent understanding to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
  • Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
  • Competent ability to communicate utilizing corporate office software.
  • Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
  • Competent ability to communicate, in English, with internal and external customers tactfully and professionally

For internal use only: ENG001

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