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Remote Product Support Manager Jobs (NOW HIRING)

Siemens

Remote Product Architect - Teamcenter

$110K - $170K/yr

As a Product Architect on Services Delivery team, you will be in a technical leadership role ... Support project management activities and to ensure quality of the project • Leverage other ...

Relocity

Product Support Specialist

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage incoming support requests through Intercom and other support channels * Respond to internal ... Remote workplace Pay Range: $65,000-$80,000 base salary Relocity is an Equal Opportunity Employer ...

Relocity

Product Support Specialist

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage incoming support requests through Intercom and other support channels * Respond to internal ... Remote workplace Pay Range: $65,000-$80,000 base salary Relocity is an Equal Opportunity Employer ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with Product Management, Development, Professional Services, and Technical Support ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

AlphaSense

Associate, Customer & Product Support

United States (Remote) Reports to: Team Lead, Customer & Product Support About the Team Customer ... This role spearheads usage and engagement and partners with our product management and engineering ...

Tasso

Product Support Specialist

Seattle, WA · On-site +1

$24 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The ...

Tasso

Product Support Specialist

Seattle, WA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with Product Management, Development, Professional Services, and Technical Support ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

AlphaSense

Associate, Customer & Product Support

United States (Remote) Reports to: Team Lead, Customer & Product Support About the Team Customer ... This role spearheads usage and engagement and partners with our product management and engineering ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

$85K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with Product Management, Development, Professional Services, and Technical Support ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

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Remote Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do remote product support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
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Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.

Product Support Administrator

Ethos Risk Services

Irving, TX • Remote

Full-time

Re-posted 23 days ago

Job description

ABOUT US:

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY:

Our dynamic Case Management team is seeking a full-time Assistant Operations Manager (REMOTE) to play a key role in supporting the daily operations of our Case Management team. This position is responsible for executing a variety of non-clinical, process-driven tasks that ensure smooth workflow across systems, accurate data management, and high-quality service delivery.The ideal candidate thrives in a fast-paced environment, is highly organized, and can manage multiple priorities while maintaining accuracy and attention to detail.

KEY RESPONSIBILITIES:

  • Referrals: Manage referral intake and assignment, including referencing referral maps and handling declines.
  • File Management: Perform file setup, organization, and maintenance within internal systems
  • Mail & Distribution: Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handling
  • Case Management Support: Assist with medical record processing, case support tasks, and customer service inquiries
  • Review & Approvals: Manage Review Tab activities, including random sampling and case manager expense approvals
  • Medical & Financial Processing: Support workflows related to medical record payments, provider pre-payments, and release of information
  • Documentation & Compliance: Ensure all state forms and required documentation are completed accurately and in compliance with client requirements
  • Data Transfers: Ensure timely and accurate transfer of nurse notes, scorecards, and supervisor review data
  • Systems & Processes: Support internal systems, including contact management and API-related workflows (e.g., GBCARE API)
  • Data Entry: Complete accurate and timely data entry and ongoing data maintenance.
  • Cross-Functional Collaboration: Partner with internal teams and stakeholders to ensure operational efficiency and service quality

QUALIFICATIONS:

Education:

  • High school diploma or equivalent (required)
  • Some college coursework or equivalent experience (preferred)

Experience:

  • Experience in administrative, product support, customer service, or similar roles required.
  • Experience with billing, data entry, or healthcare-related workflows preferred.
  • Experience working in fast-paced, process-driven environments preferred.

Skills:

  • Strong attention to detail and accuracy
  • Ability to multitask and prioritize effectively
  • Strong communication and customer service skills
  • Problem-solving and critical thinking abilities
  • Ability to work collaboratively across teams
  • Comfortable working across multiple systems and tools

WORKING CONDITIONS:

This is a remote position requiring availability during either 8:00 AM–5:00 PM CST or 9:00 AM–6:00 PM CST. Candidates must be located within the United States and have access to a fast, reliable internet connection capable of supporting daily work activities and video conferencing.

A quiet, dedicated workspace is required to ensure productivity and maintain the confidentiality of sensitive company and client information.

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.

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