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Remote Product Support Manager Jobs (NOW HIRING)

CrossCountry Mortgage

Encompass Support Manager

The Encompass Support Manager plays a critical role in balancing production support with ongoing system enhancements by ensuring proper routing between Support and Change Control. Job ...

ITENTIAL LLC

Product Support Engineer

Communicate clearly and effectively with customers via Jira Service Management, email, and meetings ... in product quality and support processes. * Participate in a rotating on-call schedule to support ...

ONE

Product Support Engineer

$60K - $100K/yr

Comfortable operating in motion The Role As a Production Support Engineer at OnePay, your mandate ... Technical or Hiring Manager Interview * Team Interview * Executive Interview * Offer! Equal ...

Navien, Inc.

Product Support - Level II

$21 - $23/hr

Product Support - Level II Residential Water Heaters REMOTE Full-time WHAT WE ARE LOOKING FOR The ideal candidate for this position is familiar with Navien and/or the tankless industry. They have ...

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How much do remote product support manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for remote product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Product Support Manager, and why are they important?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a Remote Product Support Manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a Remote Product Support Manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
More about Remote Product Support Manager jobs
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Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.

Platform Product Specialist / Product Support

CMP.jobs

Manhattan, NY • Remote

Full-time

Posted 15 days ago

Job description

About the Role We are looking for a detail-oriented and tech-savvy Platform Product Specialist / Product Support professional to support our digital advertising platform. This role bridges product expertise with customer support, ensuring a smooth experience for users and internal teams. You’ll be responsible for handling support tickets, assisting clients with platform usage, troubleshooting issues, and collaborating closely with cross-functional teams. Key Responsibilities Act as the primary contact for platform-related questions and support needs Manage and resolve technical support tickets using a designated system Troubleshoot issues, identify root causes, and escalate when needed Provide accurate, user-friendly guidance to B2B and B2C customers Collaborate with product and engineering teams to relay feedback and drive improvements Maintain and update internal documentation and support materials Help identify trends in customer issues to proactively suggest product enhancements Requirements Strong written and verbal communication skills in English Prior experience supporting a digital platform, ideally in adtech or SaaS Familiarity with ticketing systems and remote collaboration tools (e.g., Slack, ClickUp) Ability to quickly learn and explain complex product features and workflows Strong attention to detail and a proactive approach to problem-solving Nice to Have Background in digital advertising, media buying, or SaaS support Experience working with both B2B and B2C products Understanding of basic API functionality, campaign tracking, or analytics tools

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