ZipRecruiter

Log In

2

Remote Product Support Manager Jobs in Delaware (NOW HIRING)

Wilmington Trust

Product Owner I

Wilmington, DE · On-site +1

Location: Hybrid within footprint, open to remote outside of the M&T footprint Overview: The ... Owner I to manage and improve technology supporting critical business processes across ...

M&T Bank

Product Owner I

Wilmington, DE · On-site +1

Location: Hybrid within footprint, open to remote outside of the M&T footprint Overview: The ... Owner I to manage and improve technology supporting critical business processes across ...

New

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Workiva

$40/hr

You will support product managers in evaluating challenges, engaging with stakeholders, and ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

next page

Showing results 1-20

All JobsProduct Support JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Delaware

Remote Product Support Manager information

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What are popular job titles related to Remote Product Support Manager jobs in Delaware?

For Remote Product Support Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Remote Product Support Manager jobs in Delaware look for?

The top searched job categories for Remote Product Support Manager jobs in Delaware are:

Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Product Manager - OpenLab Software Products

Agilent

Wilmington, DE • On-site, Remote

$139K - $261K/yr

Full-time

Posted 7 days ago

Agilent Technologies rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

32nd of 545 rated manufacturers

Job description

Job Description

The Product Manager for CDS Software is responsible for defining and managing Agilent's software maintenance, upgrade, entitlement, and support offerings across the OpenLab CDS portfolio and select CDS products. This role owns the product strategy, roadmap, commercialization, and lifecycle management of SMA (Software Maintenance) offerings that help customers maximize the value of their software investments through upgrades, support, and lifecycle protection.

Working across Product Management, R&D, Marketing, Sales, Services, Product Support, Licensing, IT, and Customer Success teams, the Product Manager translates customer needs and business strategy into valuable solutions that drive customer success, software adoption, and recurring revenue growth. The role serves as the business owner for SMA programs, migration initiatives, software lifecycle strategies, and select CDS products.

Key Responsibilities

Own Product Strategy & Roadmap

Define and manage the strategy, roadmap, and lifecycle for Software Maintenance Agreements (SMA) and assigned CDS add-on products.

Drive Customer Value & Adoption

Understand customer and field needs and translate insights into offerings that improve upgrades, support, lifecycle management, and product adoption.

Lead Cross-Functional Execution

Partner with R&D, Marketing, Sales, Services, Support, Licensing, and IT teams to define requirements, prioritize investments, and deliver business outcomes.

Grow Commercial Performance

Develop business cases, pricing, packaging, and go-to-market strategies that drive recurring revenue, renewal rates, and customer retention.

Manage Product Lifecycle & Migration Initiatives

Guide software lifecycle policies, upgrade programs, migration strategies, and customer transition plans across the CDS portfolio.

Enable Organizational Readiness

Support product launches, sales enablement, training, communications, and performance measurement to ensure successful adoption and execution.

Qualifications

  • Bachelor's, Master's, or equivalent qualification with 8+ years of relevant experience.

  • Proven product management experience across the product lifecycle.

  • Experience with software products, maintenance agreements, licensing, subscriptions, SaaS, or recurring revenue business models.

  • Strong business acumen with experience in commercialization, pricing, business case development, and go-to-market planning.

  • Excellent communication, stakeholder management, and cross-functional leadership skills.

  • Experience working with global teams and managing competing priorities.

  • Knowledge of laboratory informatics, chromatography data systems (CDS), software licensing, or regulated laboratory environments is highly desirable.

  • Experience with AI and application of AI in Laboratory software environment is highly desirable

  • Willingness to travel up to 20%.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 2, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $139,440.00 - $261,450.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Marketing

What Agilent Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply