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Remote Product Support Manager Jobs in New York (NOW HIRING)

Danaher

Channel Sales Manager

Newark, NJ · Remote

$159K/yr

The Channel Sales Manager is a leadership role to manage and optimize the partnership and ... remote product demonstrations, and ongoing technical support that enhances customer satisfaction ...

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Remote Product Support Manager information

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What are popular job titles related to Remote Product Support Manager jobs in New York?

For Remote Product Support Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Product Support Manager jobs in New York look for?

The top searched job categories for Remote Product Support Manager jobs in New York are:

What cities in New York are hiring for Remote Product Support Manager jobs?

Cities in New York with the most Remote Product Support Manager job openings:

Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Product Marketing Manager

Strategic Employment

Manhattan, NY • Remote

$169K/yr

Full-time

Posted 5 days ago

Job description

Remote Product Marketing Manager

Our client, a global healthtech company, is looking for a Product Marketing Manager to join their US marketing team and shape how they position and message our technology for the US healthcare market. You'll work closely with Product, Sales, Clinical, and Brand to turn customer and market insight into positioning, content, and sales enablement.

Location: 100% Remote

Salary: 90k + 10% target bonus

Responsibilities:

  • Shape US positioning and messaging, translating complex AI and clinical concepts for different healthcare audiences.
  • Build the sales and marketing toolkit.
  • Keep messaging consistent across product launches and customer touchpoints.
  • Use market, customer, and competitive research to sharpen positioning and GTM strategy.
  • Support key US healthcare conferences and field marketing efforts, including KOL engagement.

Requirements:

  • 5-8 years of hands-on marketing experience in US healthcare, medtech, diagnostics, or life sciences.
  • Strong grasp of the US healthcare market and its stakeholders.
  • Excellent written/verbal communication; able to simplify complex, technical ideas.
  • Track record building positioning, messaging, and customer-facing content.
  • Strong cross-functional project and stakeholder management.
  • Bachelor's degree in Marketing, Business, or related field.
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About Strategic Employment Partners

Sourced by ZipRecruiter

Strategic Employment Partners (SEP) was founded in 2007, serving companies in the Greater Los Angeles area by providing Technology Recruiting and Placement Services. With the combined experience of our seasoned professionals, SEP quickly began to build strong partnerships and provide curated talent for some of the largest and fastest growing companies in Los Angeles. Since then, SEP has expanded its operations and currently has eight divisions nationwide.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2006

Social media

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