ZipRecruiter

Log In

2

Remote Product Support Manager Jobs (NOW HIRING)

Lorven Technologies

Product Support Analyst

Role: Product Support Analyst Location: 100% Remote, Work Location With-in the United States ... Project Management teams. - Gather and analyze feedback from end users to identify areas for ...

Rise25

Product Manager (Remote)

Chicago, IL · Remote

As a remote Product Manager, you will play a pivotal role in driving our product vision, defining ... support teams. * Monitor product performance metrics and conduct data analysis to inform product ...

Pigment

Work with our engineering and customer success teams to manage customer workspaces, and fix ... Remote-friendly environment How We Work * Champion our Customers: We lead with empathy, solve what ...

Net Health

Product Support Representative I - REMOTE

$19/hr

Product Support Representative I - REMOTE Job Category: BU - 10 Requisition Number: PRODU002868 Posted: June 8, 2026 Full-Time Remote Rate: $19 USD per hour Travel Required: No Description About Net ...

Fortive

Product Support Specialist

Position is remote but must be able to travel on-site to client locations 2-3 times/year. Fortive ... About Censis Censis, the first company to engineer a surgical asset management system that tracks ...

Fortive

Product Support Specialist

Franklin, TN · Remote

Position is remote but must be able to travel on-site to client locations 2-3 times/year. Fortive ... About Censis Censis, the first company to engineer a surgical asset management system that tracks ...

AcuityMD

Product Support Engineer AcuityMD is a software and data platform that accelerates access to ... Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US.

New

Relocity

Product Support Specialist

Manage incoming support requests through Intercom and other support channels * Respond to internal ... Remote workplace Pay Range: $65,000-$80,000 base salary Relocity is an Equal Opportunity Employer ...

CorroHealth

Product Support/Chargemaster Specialist

Remote within the US only. A Product Support / Chargemaster Specialist manages the Charge Description Master (CDM)-a healthcare database listing all billable services, procedures, drugs, and supplies.

Allegion, PLC

Product Support Representative I

Product Support Representative I - Us Remote At Allegion, we help keep the people you know and love ... Populate CRM database with details of customer interactions. * Develop working knowledge of all ...

next page

Showing results 1-20

People also search for

All JobsProduct Support JobsRemote Product Support Manager Jobs

Remote Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do remote product support manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for remote product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Product Support Manager, and why are they important?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a Remote Product Support Manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a Remote Product Support Manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
More about Remote Product Support Manager jobs
What cities are hiring for Remote Product Support Manager jobs? Cities with the most Remote Product Support Manager job openings:
What states have the most Remote Product Support Manager jobs? States with the most job openings for Remote Product Support Manager jobs include:
What job categories do people searching Remote Product Support Manager jobs look for? The top searched job categories for Remote Product Support Manager jobs are:
Remote Product Support Manager jobs near you
Product Support Analyst

Product Support Analyst

Lorven Technologies

Remote

Full-time

Re-posted 7 days ago

Job description

Role: Product Support Analyst
Location: 100% Remote, Work Location With-in the United States
Contract Role
Job description:
Customer Support
- Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
- Prioritize and escalate issues requiring deeper investigation or development team involvement.
- Serve as potential business point of contact for support-related meetings and/or communications
- Gain necessary knowledge and understanding through available resources and training
User Testing
- Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
- Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner
and Project Management teams.
- Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
- Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.
Technical Documentation:
- Create comprehensive and clear technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment
release notes, and newsletter updates.
Customer Relations:
- Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency
(LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
8
Required
Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
8
Required
Customer Service: Experience in customer service, with strong communication skills.
8
Required
Collaboration: Strong ability to work closely with cross-functional teams.
8
Required
Communication: Excellent communication skills to effectively work with cross-functional teams.
8
Required
Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8
Required
Training and Support: Experience in training other team members.
8
Preferred
Software Documentation: Familiarity with documenting software issues, release notes, and technical guides.
8
Preferred
Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

FacebookTwitter

View All Lorven technologies Jobs

Apply