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Remote Product Support Manager Jobs (NOW HIRING)

WebTime

Product Support Specialist

Fairfield, CT · Remote

$50K - $60K/yr

As a product support specialist you'll assist existing clients as a subject matter expert on our ... Manage implementation project plans for new clients including on-site and remote installs ...

Redfish Recruiting

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

Manage support inquiries through FreshDesk, working in tandem with other agents or independently in ... Ability to work independently, collaborate, and communicate effectively from a remote office This ...

Huntress

Product Support Specialist- Central Time Zone

$50K - $65K/yr

Product Support Manager Location: Remote US Compensation Range: $50,000 to $65,000 base plus bonus and equity *For this position, we are only considering candidates located in the Central Time Zone.

Huntress

Product Support Specialist- Pacific Time Zone

$50K - $65K/yr

Product Support Manager Location: Remote US Compensation Range: $50,000 to $65,000 base plus bonus and equity *For this position, we are only considering candidates located in the Pacific Time Zone.

Accelint

Product Support Specialist

$74K - $94K/yr

Product Support Specialist * Full Time * Remote The Product Support Specialist specializing in Configuration Management organizes schedules and manages flow of work within or between organizational ...

Lorven Technologies

Product Support Analyst

Role: Product Support Analyst Location: 100% Remote, Work Location With-in the United States ... Project Management teams. - Gather and analyze feedback from end users to identify areas for ...

Rise25

Product Manager (Remote)

Chicago, IL · Remote

As a remote Product Manager, you will play a pivotal role in driving our product vision, defining ... support teams. * Monitor product performance metrics and conduct data analysis to inform product ...

Laravel

Product Support Agent

Ticket Management: Use our support tool (currently Plain) to efficiently triage, prioritize, and ... Fully remote and globally distributed working environment * Option to attend Laracon conferences ...

ATCC

Product Manager

Gaithersburg, MD · Remote

$115K - $130K/yr

... a remote Product Manager, Microbiology portfolio . This Product Manager is responsible for ... Join ATCC and be part of a team that supports the global scientific community with trusted ...

ATCC

Product Manager

Manassas, VA · Remote

$130K/yr

... a remote Product Manager, Microbiology portfolio . This Product Manager is responsible for ... Join ATCC and be part of a team that supports the global scientific community with trusted ...

ATCC

Product Manager

Manassas, VA · On-site +1

$130K/yr

Seeking a Product Manager - Media & Reagents, ideally with a background in life sciences and ... remote with a preference for local candidates. Join ATCC and be part of a team that supports the ...

ATCC

Product Manager

Gaithersburg, MD · On-site +1

$115K - $130K/yr

Seeking a Product Manager - Media & Reagents, ideally with a background in life sciences and ... remote with a preference for local candidates. Join ATCC and be part of a team that supports the ...

Pigment

Work with our engineering and customer success teams to manage customer workspaces, and fix ... Remote-friendly environment How We Work * Champion our Customers: We lead with empathy, solve what ...

ATCC

Product Manager

Gaithersburg, MD · On-site +1

$115K - $130K/yr

Seeking a Product Manager - Media & Reagents, ideally with a background in life sciences and ... remote with a preference for local candidates. Join ATCC and be part of a team that supports the ...

ATCC

Product Manager

Gaithersburg, MD · On-site +1

$115K - $130K/yr

... a remote Product Manager, Microbiology portfolio . This Product Manager is responsible for ... Join ATCC and be part of a team that supports the global scientific community with trusted ...

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Remote Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do remote product support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
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Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.

Product Support Specialist

WebTime

Fairfield, CT • Remote

$50K - $60K/yr

Full-time

PTO

Re-posted 11 days ago

Job description

Are you someone with strong customer support experience with the desire to work from home while also traveling locally? As a product support specialist you'll assist existing clients as a subject matter expert on our Time & Labor platform as well as managing the implementation cycle for on-boarding new clients.

Job Profile:

  • Provide dedicated customer service of the HRIS/Time and Attendance products to the existing client base.
  • Manage implementation project plans for new clients including on-site and remote installs, configuration, and customer training.
  • Act as the primary contact for the client during the implementation process and discusses the implementation plan and timeline.
  • Ensure ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs.
  • Manage technical support on multiple accounts while delivering exceptional customer service.
  • Provide on-site software demonstrations to potential clients.
  • Identify and document any potential improvements in the client life cycle such as training, documentation and system enhancements in order to increase customer satisfaction.
  • Participate in special projects and company initiatives as requested.

Job Requirements:

  • This is a work-from-home position. A quiet, private work space with broadband internet connection is required.

Minimum Qualifications:

  • Strong technical aptitude and capabilities.
  • Passion for delivering exceptional customer service and problem solving skills.
  • Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.
  • Excellent written and verbal communication skills.
  • Strong organizational and follow through skills.

Preferred Qualifications:

  • Software implementation experience, preferably in a SaaS environment.
  • Strong Excel skills.
  • College Degree in Information Systems or Business Administration. In lieu of degree, 2+ years of relevant work experience
  • Strong Time & Attendance, Payroll and/or HRIS process knowledge