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Remote Technical Support Manager Jobs in Austin, TX

Thrive

Systems Engineer

Austin, TX · On-site +1

$45K - $65K/yr

Position Overview This role provides first-contact remote technical support for network, server ... Manage the daily prioritization, coding, and routing of service incidents and requests. * Follow ...

KEYENCE

Field Application Engineer '27

Austin, TX · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Owens Corning

Field Technical Specialist

Austin, TX · Remote

Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ... Ability to work independently and manage multiple priorities in a dynamic field environment.

Renesas Electronics

Sr Apps Engr

Austin, TX · On-site +1

$103K - $142K/yr

As a member of our Power Management business unit, you will play a pivotal role in driving the ... Provide on-site and remote technical support to internal and external teams, conducting root-cause ...

Renesas Electronics

Sr Apps Engr

Austin, TX · On-site +1

$103K - $142K/yr

As a member of our Power Management business unit, you will play a pivotal role in driving the ... Provide on-site and remote technical support to internal and external teams, conducting root-cause ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · Remote

$40 - $50/hr

Friday is remote in Austin, TX Our client seeks a P2 Application Support Engineer to join a second ... Provide second-level technical support for custom and third-party applications across web, API, and ...

New

Virtasant

Technical Interviewer

Austin, TX · On-site +1

One that is fully remote, customer-focused, highly innovative, and built to scale. Virtasant offers ... managed cloud, cloud product development, and global talent. Virtasant's unique model brings a ...

Loxo

Technical Advisor

Austin, TX · Remote

$115K - $115K/yr

At Loxo, we believe that world-class software is only as good as the support behind it. We are ... Bug Lifecycle Management: Act as the primary owner for reported technical bugs, ensuring they are ...

Generac

Sales Engineer - Data Centers

Austin, TX · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ... Provide real-time voiceofcustomer feedback to management * Assist National Account Manager, Account ...

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Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Austin, TX

Remote Technical Support Manager information

See Austin, TX salary details

$29.2K

$85.2K

$146.2K

How much do remote technical support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote technical support manager in Austin, TX is $85,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Austin, TX? For Remote Technical Support Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Austin, TX look for? The top searched job categories for Remote Technical Support Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Technical Support Manager jobs? Cities near Austin, TX with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $85,158 per year, or $40.9 per hour.

Systems Engineer

Thrive

Austin, TX • On-site, Remote

$45K - $65K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Shift: Mon - Fri from 10 AM - 7 PM EST
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.
Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.
Responsibilities
  • Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
  • Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive's tools.
  • Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
  • Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
  • Manage the daily prioritization, coding, and routing of service incidents and requests.
  • Follow Thrive's established best practices for task management
  • Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
  • Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
  • Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications
  • 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred
  • Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms
  • Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration
  • Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals
  • Basic networking knowledge, including TCP/IP, DNS, and DHCP
  • Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users
  • Excellent written and verbal communication, documentation, and time-management skills
  • Ability to work independently and collaboratively in a team environment
  • Availability to work after hours or participate in on-call rotations as required

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • ITIL Foundation (v4)

Base Salary Range: $45,000 to $65,000
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate's qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.

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