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Remote Support Jobs in Austin, TX (NOW HIRING)

Abrigo

Support Analyst

Austin, TX · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... Resolve support requests and enhancements that come in through any of our support channels such as ...

Abrigo

Support Analyst

Austin, TX · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... Resolve support requests and enhancements that come in through any of our support channels such as ...

Sageworks

Support Analyst

Austin, TX · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... Collaborate and communicate with support team members (including product, integration and ...

YO AI Labs

Lawyer - Remote

Austin, TX · Remote

$78K - $102K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Attorney - Remote

Austin, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site +1

$18 - $21/hr

... remote. This position is based at our Austin, TX headquarters. The available shifts are Monday ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

New

Artech Information System LLC

Deskside Support

Austin, TX · Remote

$20 - $25.50/hr

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Trade Floor Support is a Must! Break/Fix troubleshooting experience ...

WME Express

Autonomous Vehicle Remote Operator

Austin, TX · On-site +1

$24 - $25/hr

Remote Assistance Onsite Operator Location: Austin, TX ( Onsite ) Pay: $24.00-$25.00 per hour Job ... If you have experience in dispatch, technical support, fleet operations, systems monitoring, or a ...

YO AI Labs

US Attorney - Remote

Austin, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

Camesi Agency

Remote Insurance Agent

Austin, TX · Remote

$80K - $120K/yr

Comprehensive training and licensing support are provided. Key Responsibilities * Conduct virtual ... What We Offer * 100% remote work with a flexible schedule. * Commission income and performance ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Austin, TX

Remote Support information

See Austin, TX salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote support in Austin, TX is $25.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Austin, TX? The most popular types of Support jobs in Austin, TX are:
What are popular job titles related to Remote Support jobs in Austin, TX? For Remote Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Austin, TX look for? The top searched job categories for Remote Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Support jobs? Cities near Austin, TX with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Austin, TX as of August 2026, with employment types broken down into 61% Full Time, 28% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,690 per year, or $25.8 per hour.

Support Analyst

Abrigo

Austin, TX • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.


The Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Manager, Support. This position will be located at our office in Raleigh, NC, Austin, TX, or remote.
What You'll Do:

  • Maintain expert domain knowledge in bank and accounting products, as well as any new products
  • Resolve support requests and enhancements that come in through any of our support channels such as email, web or phone
  • Call and communicate with customers about support requests and enhancements 
  • Ensure a fast time to contact and time to resolution on all support issues, as well as the highest level of customer satisfaction
  • Collaborate and communicate with support team members (including product, integration and consultants) to troubleshoot customer issues
  • Assist in related customer projects, such as financial data entry, maintaining and updating the website customer FAQs, and testing customer support enhancements to the website
  • Provide critical feedback and recommendations for process improvement

What You'll Need: 

  • Bachelor’s degree in Finance, Economics or equivalent years of experience
  • 2+ years technical customer service experience preferred 
  • High energy, can-do attitude, with commitment to excellent customer service
  • A team player attitude and willingness to learn
  • Excellent communication
  • Occasional travel required for team events to support engagement, relationship-building, and key decision-making.

What You'll Get:

  • Market competitive total rewards package
  • To be part of the Heart & SOUL of a winning company with an inspiring mission
  • The opportunity to Make Big Things Happen
  • Competitive salary along with full health benefits with an HSA option
  • Flexible PTO and bank holidays
  • 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.  Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation

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