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Remote Support Jobs in Austin, TX (NOW HIRING)

Bravas

Home Experience Designer

Spicewood, TX · On-site +1

Provide remote support for other techs in the field. * Occasionally travel to sites to witness systems in use. * Provide training or communication to disseminate pertinent information to other techs ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

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How much do remote support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote support in Austin, TX is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

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For Remote Support jobs in Austin, TX, the most frequently searched job titles are:

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Remote Support jobs near you
Infographic showing various Remote Support job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,703 per year, or $25.8 per hour.

Home Experience Designer

Bravas

Spicewood, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

About the Company:
Bravas is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, Bravas completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders. Bravas creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.
The Role
The Home Experience Designer is responsible for taking input from the sales staff, completing
an original design and proposal, and turning it into a functional system to install. The Designer provides
all documentation used for building the system. While the Lighting & Shade Control Designer should
understand and support all products lines sold by the company, their main role is to serve as the subject
matter expert for lighting & shade control.
Responsibilities:
  • Research product and make recommendations to the sales staff based on functionality.
  • Produce documents to assist techs with installation including but not limited to plans, drawings, and elevations.
  • Partner with Design and Sales team to ensure vision is achieved and all necessary aspects of functionality are included.
  • Ensure requirements from other trades are specified on drawings, and communicated to PM.
  • Create new and innovative ways to obtain desired results while adhering to budget and product constraints.
  • Attend weekly design meetings with the other engineers to obtain feedback on designimprovements.
  • Review sales order, product lists and elevations with sales staff, PMs, and programmers as needed.
  • Update project documentation, proposals, and change orders in job management software.
  • Recommend products to bench test and demo before specifying into actual proposals.
  • Contact vendor and industry experts regarding any new equipment or engineering issues.
  • Provide remote support for other techs in the field.
  • Occasionally travel to sites to witness systems in use.
  • Provide training or communication to disseminate pertinent information to other techs in the field.
  • Fiscal responsibility for all assets assigned and property within Designer's care.
  • Customer service, including ability to work with high profile and high demand customers.
  • Guardianship and preservation of client confidentiality and network/home security.
  • Adherence to state and federal laws, including adherence to traffic laws.
Qualifications:
The Home Experience Designer must possess an understanding of all AV systems while having a
distinct proficiency with lighting and shade control. They must also be able to read and construct
documentation such as house plans, elevations, and lighting diagrams, etc. Must pursue continuing
education on all systems with focused curriculum CE on lighting and shading control.
Core Disciplines (Required):
  • Residential Lighting Control Systems (system design, load types, panelized vs. distributed architecture, keypad specification, integration fundamentals)
  • Motorized Shade Systems (power planning, fabric selection basics, control integration, specification standards)
Supporting Disciplines (Preferred):
  • Basic AV system knowledge
  • Basic residential networking fundamentals
  • Lighting fixture specification and load calculation
Software (Required):
  • AutoCAD
  • Microsoft 365
Software (Preferred):
  • D-Tools SI
Product Platform Familiarity (Preferred):
Experience working with lighting control platforms such as:
  • Lutron
  • Crestron
  • Control4
  • Savant
Additional Requirements:
  • Technical aptitude and attention to detail are paramount
  • Position is remote work eligible
  • Flexibility to meet customer demands outside of normal working hours
  • May require standing or sitting for extended periods
  • Valid in-state driver's license, clean driving record, and criminal background

Bravas Benefits:
  • Work on some of the most spectacular homes in the country.
  • Join a collaborative, supportive team that values both professionalism and fun.
  • Competitive pay + bonus opportunities.
  • Medical, dental, vision, HSA/FSA, 401(k), PTO, and paid holidays.
  • This is a fully remote Design role.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Bravas logo

About Bravas

Sourced by ZipRecruiter

Industry

Computer and electronic product manufacturing

Company size

51 - 200 Employees

Headquarters location

Overland Park, KS, US

Year founded

2015

Social media

Facebook

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