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Remote Software Support Engineer Jobs in Austin, TX

Sr. Software Engineer

Austin, TX ยท On-site +1

$121K - $160K/yr

CDK Global, LLC Job Title: Sr. Software Engineer Worksite: 11809 Domain Dr., Suite 200 Austin, TX ... remote teams. Support production issue resolutions per need. Participate in the development ...

Software Engineer II

Austin, TX ยท Remote

$96K - $132K/yr

... remote employees worldwide--we are committed to building a diverse and inclusive workplace. We ... Recognize potential scalability issues, bring them to the Architecture Support Group (ASG), and ...

That belief drives every decision we make: from how we design our plan, support our members, to how ... This is a fully remote position What you'll own * The codebase. A full-stack Python + TypeScript ...

That belief drives every decision we make: from how we design our plan, support our members, to how ... This is a fully remote position What you'll own * The codebase. A full-stack Python + TypeScript ...

Manager, Software Engineering

Austin, TX ยท On-site +1

$129K - $161K/yr

San Carlos, CA, Austin, TX, or Remote, USA POSITION SUMMARY: Natera is seeking a skilled, self ... The team will support bleeding edge research focused on the revolutionary ways of cancer testing.

Staff Software Engineer

Austin, TX ยท On-site +1

$150K - $220K/yr

Product engineers at Prospyr create the software we ship to our users, in particular our core ... We're remote-first with a preference for Austin, TX, and we're largely powered by AWS for scalable ...

Senior Software Engineer - SAI/SDK

Austin, TX ยท On-site +1

$121K - $160K/yr

Design and implement SAI object types and APIs for switch ASIC platforms, supporting multiple ... This is a remote position for employees residing within the United States. We offer a competitive ...

That belief drives every decision we make: from how we design our plan, support our members, to how ... This is a fully remote position What you'll own * The codebase. A full-stack Python + TypeScript ...

Senior Software Engineer - SAI/SDK

Austin, TX ยท On-site +1

$121K - $160K/yr

Design and implement SAI object types and APIs for switch ASIC platforms, supporting multiple ... This is a remote position for employees residing within the United States. We offer a competitive ...

Senior Software Engineer - Pricing

Austin, TX ยท On-site +1

$170K - $180K/yr

Collaborate with some of the most driven minds in tech, all while working in a remote-first ... Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and ...

Design, develop, and support AI & automation systems that drive measurable business outcomesfrom ... Software Craftsperson: You write production-ready code. OOP, clean architecture, testable ...

Design, develop, and support AI & automation systems that drive measurable business outcomes-from ... Minimum of 3-5 years of experience in Software Engineering, Data Engineering, or Data Science, with ...

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Showing results 1-20

Remote Software Support Engineer information

See Austin, TX salary details

$39.2K

$89.9K

$165K

How much do remote software support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for remote software support engineer in Austin, TX is $89,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $123,900.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Austin, TX? The most popular types of Software Support Engineer jobs in Austin, TX are:
What are popular job titles related to Remote Software Support Engineer jobs in Austin, TX? For Remote Software Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What cities near Austin, TX are hiring for Remote Software Support Engineer jobs? Cities near Austin, TX with the most Remote Software Support Engineer job openings:
Transmission Planning Software Engineer

Transmission Planning Software Engineer

Electric Power Engineers

Austin, TX โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago


Job description

Join us in leading theย change!

We are seeking an experienced Transmission Planning Software Engineer to join our EPE utilities team. This role combines expertise in transmission planning and power system engineering with hands-on software development and testing. The primary responsibility is to develop, test, and validate software solutions that support and enhance transmission planning assessment workflows. You will work closely with power system engineers and software developers to create innovative tools, automate processes, and ensure that the software meets the complex needs of modern transmission systems


Howย you can make an impact:

  • Software Design & Testing: Design and test software solutions that enhance utility scale generation development.
  • Training & Demonstration: Conduct technical demonstrations of software tools to support new user trainings and sales. Highlight the technical benefits and capabilities of the product, including its data overlays and analytical features.
  • Automation & Programming: Work with Python and other relevant languages to automate processes and build tools that streamline transmission system studies and simulations.
  • Collaboration: Work closely with transmission planners, software developers, and cross-functional teams to develop and integrate software solutions that energy development needs.
  • Client Support: Serve as a trusted expert for new customer on-boardings and tailored solution deployments.
  • Software Validation: Test and troubleshoot software solutions to ensure accuracy, reliability, and performance in the context of power system studies.

Bring your passion, here's whatโ€™s needed:

  • Bachelorโ€™s degree in Electrical Engineering with a focus on power systems; a Masterโ€™s degree is a plus.
  • 4+ years of experience as a power systems engineer, including transmission planning and analysis or renewable energy development.
  • Deep understanding of the US transmission network and generation development, including ISO/RTO market structures
  • Strong presentation and communication skills โ€“ capable of explaining complex topics in an understandable manner
  • Familiarity with software development and testing frameworks to ensure robust software solutions.
  • Excellent problem-solving skills, especially in identifying and resolving software issues related to power system simulations and analysis
Preferred Qualifications:
  • Strong programming and automation skills, particularly in Python.
  • Proficiency in power system software such as PSS/E, PSLF, PSCAD, Aspen, and TARA.
  • Experience conducting power system studies like Steady State, Short Circuit, and Dynamic Stability.
  • Experience with software testing frameworks and methodologies to ensure the accuracy and efficiency of developed tools.
  • Familiarity with cloud-based software development and the integration of power system models.
  • Knowledge of AI-driven or machine-learning applications in power systems is a plus.

We are designing the grid of the future!ย 

Be a part of an innovative team shaping the grid of the future throughย advanced energy intelligence.ย ย For more than half a century, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe, providing consulting expertise and energy intelligence software solutions for complex engineering and grid modeling challenges. As leaders in the renewables space, we are focused on building a modern, secure, and resilient grid. ย ย Join us in making an impact on the communities we serve and the environment in which we live. Together we can transform the future of energy.ย ย 

How we support you:

  • Comprehensive health and wellness benefits including medical, dental, and vision with 100% premium coverage forย you
  • Generous PTO and paid holidays
  • MyShare Employee Ownership Program
  • Work with industry leaders
  • 401K, up to a 4% match (100% vested from day 1)

Location: This position is remote.

Travel:ย  Occasional travel may be needed (10% or less)

ย 

EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster, and its supplement are available using the following links:ย EEOC is the Law Poster

ย 

Third-Party Recruiting Notification

EPE does not accept unsolicited resumes fromย third-party recruiters. Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.ย EPE will not pay a fee to a third-party recruiter or agencyย without a previously signed third-party agreementย and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team.ย 

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