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Remote Software Support Engineer Jobs in Idaho (NOW HIRING)

Software Engineer

Pocatello, ID · Remote

$120K - $165K/yr

Software Engineer (Full Stack) Full-time | Remote - United States | Reports to VP Engineering ... support * Write clean, maintainable, well-tested code while contributing to engineering best ...

This is a remote position, but if you're near one of our local offices, you're welcome to come ... We use levels instead of traditional titles because they give us more flexibility to support career ...

Senior Software Engineer

Idaho Falls, ID · On-site +1

$117K - $155K/yr

Our Senior Software Engineers are driven by our mission to help educators and students succeed ... While this role is open to remote candidates in states where we operate, preference will be given ...

Senior Software Engineer

Idaho Falls, ID · Remote

$117K - $155K/yr

Our Senior Software Engineers are driven by our mission to help educators and students succeed ... While this role is open to remote candidates in states where we operate, preference will be given ...

Fire Protection Engineer (Remote or Hybrid)

Boise, ID · On-site +1

$79K - $106K/yr

We value flexibility-remote or hybrid work options may be available depending on the candidate and ... manufacturer software. * Gather information to support design decisions. * Prepare engineering ...

Manager, Software Engineering

Boise, ID · Remote

$195K - $257K/yr

You have experience managing remote teams * The ability to thrive on a fast pace environment with ... for support. We respect your privacy and will connect with you separately from our interview ...

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Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Idaho? For Remote Software Support Engineer jobs in Idaho, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Idaho look for? The top searched job categories for Remote Software Support Engineer jobs in Idaho are:
What cities in Idaho are hiring for Remote Software Support Engineer jobs? Cities in Idaho with the most Remote Software Support Engineer job openings:
Infographic showing various Remote Software Support Engineer job openings in Idaho as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

Software Engineer

LIV

Pocatello, ID • Remote

$120K - $165K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago


Job description

Software Engineer (Full Stack)

Full-time | Remote - United States | Reports to VP Engineering | Eastern Time Zone Preferred

(Candidates located in the Northeast, particularly the Greater Boston area, are strongly encouraged to apply).

About LIV

LIV is a leading innovator in fire safety and compliance software solutions. Our flagship Inspection, Testing, and Maintenance (ITM) platform empowers fire departments, businesses, and third-party inspectors across the United States to streamline fire safety compliance. By offering real-time tracking, automation, and collaborative tools, LIV simplifies risk assessments, inspection reporting, and regulatory compliance management. Our mission is to enhance safety, reduce fire-related risks, and provide a seamless, technology-driven approach to protecting lives and properties. With a commitment to excellence, LIV is focused on transforming how cities and towns manage fire safety standards nationwide. To learn more about LIV visit www.livsafe.com.

About the Role

We're looking for a Software Engineer who enjoys building great software, learning quickly, and making a meaningful impact on a small, collaborative engineering team.

This is an excellent opportunity for an engineer with a solid foundation in AI-driven software development who wants more ownership, greater exposure to product decisions, and the chance to work alongside experienced engineering leaders in a fast-paced SaaS environment.

You'll partner closely with Product and Engineering to design, build, test, and ship high-quality software while helping solve real customer problems. As part of a lean engineering team, you'll have the opportunity to contribute across the stack and see your work make an immediate impact.

Our technology stack includes PHP/Laravel, React, Angular, MySQL, AWS, Claude Code, and Datadog. You don't need experience with every technology we use. We're looking for engineers with strong software fundamentals and a command of AI technologies who enjoy learning new technologies and contributing wherever they're needed.

You'll do well here if you enjoy solving challenging problems, moving quickly, taking ownership, and building practical solutions without unnecessary process.


Key Responsibilities

  • Contribute to the design, development, testing, and deployment of features across our platform

  • Own projects from concept through production, including testing, deployment, monitoring, and post-release support

  • Write clean, maintainable, well-tested code while contributing to engineering best practices

  • Leverage AI development tools as part of your daily workflow

  • Participate in thoughtful code reviews and collaborate openly with teammates

  • Troubleshoot production issues, improve application performance, and enhance system reliability

  • Partner cross-functionally with Product, Design, Operations, and Customer Success to build scalable solutions

  • Maintain a customer-first mindset when making technical decisions

Skills, Experience, and Qualifications

  • 3–6 years of professional software engineering experience

  • Experience building modern web applications using one or more backend frameworks such as Laravel, Node.js, or similar

  • Experience with modern JavaScript frameworks such as React

  • Experience integrating AI capabilities into customer-facing SaaS products in a production environment

  • A depth of knowledge of AI-assisted development and how AI can improve engineering workflows

  • Strong understanding of relational databases and modern web application architecture

  • Demonstrated ownership and accountability, with the ability to independently drive projects and proactively solve problems

  • Experience with cloud platforms such as AWS, Azure, or Google Cloud

  • Familiarity with modern deployment practices, CI/CD pipelines, containerization, or observability tools is a plus

  • Strong communication, collaboration, and problem-solving skills

  • Bachelor's degree in Computer Science or a related field preferred, or equivalent practical experience

You'll Thrive Here If You...

  • Enjoy learning new technologies and tackling new challenges

  • Like working on a small team where your ideas matter

  • Take ownership and follow projects through to completion

  • Are collaborative, curious, and open to feedback

  • Want to build software that customers rely on every day

  • Are excited about using AI to become a more effective engineer

Compensation & Benefits

  • Base salary of $120,000–$165,000 depending on experience, plus annual bonus opportunity

  • Medical, dental, and vision insurance

  • 401(k)

  • Very generous PTO

  • Fully remote within the United States

  • Opportunity to work directly with Engineering leadership and influence a growing platform

  • Small, collaborative, low-ego engineering team with meaningful ownership and visibility

  • Professional development and career growth opportunities

  • Mission-driven work that helps improve community safety across the country