Remote Ticketing Jobs in Idaho (NOW HIRING)

Company Profile

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"

For over 40 years, Melaleuca has taken this mission statement to heart. It is our guiding principle. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By innovating and selling effective, high-quality, natural, health-oriented products, we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. In our more than 40 years of operation, we have achieved consistent and profitable growth, with our revenues consistently exceeding $2+ billion. We now have over 4,000 employees and offices in 12 countries. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are adding a Network Engineer to our IT Group.

Overview

As a Sr. Network Engineer at Melaleuca, you will play a crucial role in designing, implementing, and maintaining our network infrastructure. You will play a key role on a team of network engineers, provide technical expertise, and ensure the stability and scalability of our network. This position is responsible for high-level network planning, design, configuration, and optimization. This role also provides training to the other engineers on new technologies being implemented.

Responsibilities

What you'll do

• Involved in planning, implementing, and supporting network projects, identifying risks, documenting and communicating migration plans to improve our infrastructure
• Provide guidance and direction related to globally diverse traditional and software-defined networking strategies, interconnectivity and best practices
• Work with business stakeholders to define requirements and system goals and identify and resolve business systems issues
• Provide support of existing networks, including configuration of Cisco routers, switches, wireless, remote access, WAN devices and services
• Recommend and implement new technologies to support business needs and improvements through education of peers and business leaders
• Create and maintain accurate and current technical documentation and configurations for all aspects of our global network
• Monitor global network for outages and performance issues, and make tuning adjustments based on results
• Perform preventative maintenance services on all devices within area of responsibility including network hardware/software update scheduling, installing, and testing
• Coordinate with carriers for circuit turn-ups, sizing, procurement, outages and migrations
• Be available for on-call rotation and possible travel when needed
• Manage all tasks and projects, and ensure that all items are tracked in the ticketing system and being handled in a manner that meets or exceeds established OLAs and SLAs
• Promote teamwork within the team and foster cooperation with other groups and departments
• Maintain current knowledge of emerging trends in the network technology market

Qualifications

• Please note: This is a remote/work-from-home position, but employees must reside in or relocate to either Idaho or Utah. The position is not open to remote employees living in other states
• Experience with Cisco Next Gen Firewalls and Firewall Management Center FTD 7.X preferred
• 6+ years of hands-on networking and troubleshooting experience in a multiprotocol environment
• 5+ years' experience maintaining current router and switch technology, and routing protocols (e.g., BGP, MPLS, EIGRP, etc.)
• 4+ years' experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices and DHCP services
• 3+ years' experience with network security products and protocols (e.g., IPS/IDS, IPSEC VPN)
• CCNP preferred
• Experience with network monitoring, logging, and management platforms (e.g., Solarwinds, Splunk, ThousandEyes, AppDynamics, etc.)
• Experience with Cisco Nexus 9k, 7k, 5k, ISR, ASR
• Experience with Meraki wireless
• Demonstrated leadership ability
• Ability to perform essential duties and responsibilities with efficiency and accuracy
• Ability to analyze problems and create solutions
• Must work independently and professionally
• Excellent written and verbal communication skills
• Ability to work under stress and work overtime as needed

Why Melaleuca

Award Winning Culture

Flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand committed to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first-name basis-it feels more like a family than a multi-national corporation.

Melaleuca's commitment to its team has been recognized nationally. Forbes has consistently named Melaleuca as one of America's Best Employers, and one of America's Best Employers for Women. Additionally, USA Today recognized Melaleuca as one of America's Best Stores and one of America's Most Trusted Brands for 2025, a testament to our quality products and customer service.

Safe, Uncrowded, Affordable

Nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise. This unique setting provides numerous opportunities for total wellness-social, physical, financial, and emotional. If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone National Park less than a 2-hour drive away.

Excellent Compensation

In addition to a competitive wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and an employee restaurant.

The Next Step Is Yours

To apply today, click on the "Apply" button below.

Employment Type: OTHER