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Remote Software Support Specialist Jobs (NOW HIRING)

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM ... Note that while this position is fully remote, the successful candidate must be based in Australia ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM ... Note that while this position is fully remote, the successful candidate must be based in Australia ...

Daifuku

Software Support Specialist I

Phoenix, AZ · On-site +1

$70K - $94K/yr

Position Summary The Software Support Specialist responds to and resolves customer requests through ... Provides remote and on-site troubleshooting including resolution of software and hardware issues

Square 9 Softworks

Be Seen First

Software Support Specialist (Entry Level)

New Haven, CT · Remote

$40K - $60K/yr

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document ...

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Remote Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do remote software support specialist jobs pay per year?

As of Jul 5, 2026, the average yearly pay for remote software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

How does a Remote Software Support Specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What does a Remote Software Support Specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

What are the key skills and qualifications needed to thrive as a Remote Software Support Specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.
What cities are hiring for Remote Software Support Specialist jobs? Cities with the most Remote Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
What states have the most Remote Software Support Specialist jobs? States with the most job openings for Remote Software Support Specialist jobs include:
Remote Software Support Specialist jobs near you

Software Support Specialist (35199)

TCC Solutions

Indianapolis, IN • Remote

Full-time

Posted 18 days ago

Job description

Position Overview:

The Software Support Specialist II is responsible for solving and attempting to resolve issues reported by end users. The specialist will respond to end user or client requests for assistance with support issues. The Software Support Specialist II is responsible for following ticketing processes and documenting issues, while focusing on exceptional customer service. The specialist is responsible for being a problem solver and evaluating issues to identify the root of those issues. A working knowledge of many software systems is required for issue resolution. Additionally, the position will work collaboratively with other team members to provide support, share knowledge, and ensure a quality customer experience at all times.

Key Responsibilities:
• Provide customer phone and web-based support, resolve issues, log and escalate issues as appropriate 
• Answer incoming calls, emails and tickets in a professional, friendly and timely manner 
• Build a strong relationship with end users by projecting a positive attitude and providing helpful support 
• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions 
• Provide accurate, professional and timely documented updates to all assigned tickets 
• Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction 
• Communicate clearly and concisely, verbally and in writing, with users and technical support 
• Be a self-starter who is highly organized, learns quickly and retains that knowledge to apply to customer solutions 
• Generate, review and edit end user and troubleshooting documentation such as software manuals and release notes 
• Train users on CCIS, eXpedite and other software developed through on-site and web-based training sessions 
• Assist with system testing for software releases, bug fixes, etc.  
• Problem solve and evaluate TIER I and TIER II issues to identify problems and the root cause of the issues.  
• Follow all company/client procedures as well as HR policies 
• Other duties as assigned 

Education:
• High School degree or equivalency required 
• Associates or Bachelor’s degree is preferred 

Experience: 
• 2 years of phone and/or web-based support experience in a customer support environment 
• Proficient user of Microsoft applications 
• Proficient troubleshooting skills 

Competencies: 
• Initiative 
• Professionalism and Integrity 
• Dependability 
• Communicated Effectively 
• Organization and Time management 
• Adapts Well to Change 
• Interpersonal Relations 
• Accountability 

Work Environment 
This is a remote position. Candidate must be available during the “core” work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.
 

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