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Remote Software Support Specialist Jobs (NOW HIRING)

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM ... Note that while this position is fully remote, the successful candidate must be based in Australia ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM ... Note that while this position is fully remote, the successful candidate must be based in Australia ...

Travelnet Solutions

Software Support Specialist

$26.21 - $29.81/hr

Join our growing team as a Software Support Specialist. At Track, we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win.

TravelNet Solutions

Software Support Specialist

$26.21 - $29.81/hr

Join our growing team as a Software Support Specialist. At Track, we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win.

Square 9 Softworks

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Software Support Specialist (Entry Level)

New Haven, CT · Remote

$40K - $60K/yr

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document ...

WaveRez®

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Part-Time Client Support Specialist (Remote)

Destin, FL · Remote

$17/hr

Part-Time Client Support Specialist Company: WaveRez Position Type: Part-Time Location: Remote ... software company serving watersports, tour, rental, and activity businesses across the United ...

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WaveRez®

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Part-Time Client Support Specialist (Remote)

Destin, FL · Remote

$17/hr

Part-Time Client Support Specialist Company: WaveRez Position Type: Part-Time Location: Remote ... software company serving watersports, tour, rental, and activity businesses across the United ...

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Lap of Love

Software Support Analyst

Lutz, FL · Remote

$70K/yr

Software Support Manager Department: Innovation and Technology Travel Required: Yes - 2%; ... Remote Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

This position is fully onsite, remote work not available. Teledyne Monitor Labs (TML) has more than ... Software Support Analyst As a Software Support Analyst, you will be responsible for remote support ...

FlowFox

Remote Customer Support Specialist

Arlington, VA · Remote

$17 - $23/hr

Remote Customer Support Specialist Hybrid Part time Arlington, Virginia, United States Description Flowfox is hiring a Remote Customer Support Specialist to support our distribution department in ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

This position is fully onsite, remote work not available. Teledyne Monitor Labs (TML) has more than ... Software Support Analyst As a Software Support Analyst, you will be responsible for remote support ...

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Remote Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do remote software support specialist jobs pay per year?

As of Jun 8, 2026, the average yearly pay for remote software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

How does a Remote Software Support Specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What does a Remote Software Support Specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

What are the key skills and qualifications needed to thrive as a Remote Software Support Specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.
What cities are hiring for Remote Software Support Specialist jobs? Cities with the most Remote Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
What states have the most Remote Software Support Specialist jobs? States with the most job openings for Remote Software Support Specialist jobs include:
Remote Software Support Specialist jobs near you

Software Support Specialist

DAKCS Software Systems and PDCflow

Ogden, UT • Remote

Part-time

Posted 20 days ago

Job description

Salary:

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.

In this role, you will:

  • Be responsible for answering incoming phone calls
  • Diagnose software problems
  • Fix/write code to resolve customer concerns
  • Answer operational questions
  • Train customers on software functions
  • Deliver professional customer service

What you need to be successful in this role:

  • Ability to read, write, understand, and debug code
  • Initiative and a positive can-do attitude
  • A passion for problem solving
  • Willingness to learn
  • Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

  • 1-2 years of technical support or customer service experience and working with software related problems
  • Knowledge of SQL, C#, and object oriented programming in general.
  • Must demonstrate the ability to learn other languages
  • Ability to diagnose and correct software-related issues
  • Experience working with LINUX/UNIX operating systems
  • Ability to read and understand directions and help document those directions as they relate to understanding software applications
  • Learn to teach and train the software application to our customers
  • Record steps taken to resolve customer questions or issues

What you will love about us:

  • Competitive pay
  • Engaging & challenging work
  • Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
  • Joining a company who highly values their employees and gives them a voice
  • Casual environment
  • Opportunities to grow with the company
  • Yearly personal fulfillment fund
  • Connective experiences: celebrations, engagement activities, wellness challenges, etc.