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Dakcs Software Systems And Pdcflow

8 jobs near Columbus, OH

Software Support Specialist

DAKCS Software Systems and PDCflow

Ogden, UT • Remote

Part-time

Re-posted 22 days ago

Job description

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. 

In this role, you will:

  • Be responsible for answering incoming phone calls
  • Diagnose software problems
  • Fix/write code to resolve customer concerns
  • Answer operational questions
  • Train customers on software functions
  • Deliver professional customer service

What you need to be successful in this role:

  • Ability to read, write, understand, and debug code
  • Initiative and a positive can-do attitude
  • A passion for problem solving
  • Willingness to learn
  • Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

  • 1-2 years of technical support or customer service experience and working with software related problems
  • Knowledge of SQL, C#, and object oriented programming in general.
  • Must demonstrate the ability to learn other languages
  • Ability to diagnose and correct software-related issues
  • Experience working with LINUX/UNIX operating systems
  • Ability to read and understand directions and help document those directions as they relate to understanding software applications
  • Learn to teach and train the software application to our customers
  • Record steps taken to resolve customer questions or issues
     

What you will love about us: 

  • Competitive pay
  • Engaging & challenging work
  • Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
  • Joining a company who highly values their employees and gives them a voice
  • Casual environment
  • Opportunities to grow with the company
  • Yearly personal fulfillment fund
  • Connective experiences: celebrations, engagement activities, wellness challenges, etc.