ZipRecruiter

Log In

2

Remote Software Support Specialist Jobs (NOW HIRING)

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

This position is fully onsite, remote work not available. Teledyne Monitor Labs (TML) has more than ... Software Support Analyst As a Software Support Analyst, you will be responsible for remote support ...

Harris

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

VEHLO

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Our Software Support Specialist acts as the point of first reference by answering software-related ... Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Our Software Support Specialist acts as the point of first reference by answering software-related ... Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and ...

HB Travels

Remote Support Specialist

Tulsa, OK · Remote

We are seeking a motivated and customer-focused Remote Support Specialist to join our growing team. This role is ideal for individuals who enjoy helping others, solving problems, and delivering ...

Harris

(Remote) Software Engineer

Florida, NY · Remote

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Modernizing Medicine, Inc.

Support Specialist 1

Join the Team Modernizing Medicine At ModMed , we're not just building software-we're reimagining ... The imposters are creating misleading email accounts, conducting remote "interviews," and making ...

Harris

(Remote) Software Engineer

Florida, NY · Remote

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

(Remote) Software Engineer

Tennessee, IL · Remote

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

(Remote) Software Engineer

Virginia, IL · Remote

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

(Remote) Software Engineer

Blair, NE · Remote

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

... quality software solutions that meet our business needs. This remote role welcomes candidates ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

next page

Showing results 1-20

All JobsRemote Software Support Specialist Jobs

Remote Software Support Specialist information

See salary details

$29K

$58.3K

$94.5K

How much do remote software support specialist jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

How does a Remote Software Support Specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What does a Remote Software Support Specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

What are the key skills and qualifications needed to thrive as a Remote Software Support Specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.
What cities are hiring for Remote Software Support Specialist jobs? Cities with the most Remote Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
What states have the most Remote Software Support Specialist jobs? States with the most job openings for Remote Software Support Specialist jobs include:
Remote Software Support Specialist jobs near you
Bilingual Software Support (REMOTE)

Bilingual Software Support (REMOTE)

TRAC Recruiting

West Palm Beach, FL • Remote

$45K - $55K/yr

Full-time

Posted 28 days ago

Job description

We are seeking a Bilingual Software Support (REMOTE) for a full-time and direct hire role for one of our amazing partners. This role requires someone to be bilingual in both English and Spanish. It is a fully remote role, but the workday begins at 8am EST.

Were looking for a dynamic, ambitious, and intellectually curious person to join a high-growth technology company that is small but expanding rapidly. This unique role combines customer support excellence with strategic insight and project leadership. You will provide excellent front-line customer support, help identify and drive operational efficiencies, and communicate strategic insights with senior leadership in the GTM function. You will be critical to helping drive culture and process change from the bottom-up.

Responsibilities:

  • Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally.
  • Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes.
  • Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership.
  • Collaborate across Finance, Sales, and Engineering to learn and adopt new practices.
  • Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates.
  • Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions.
  • Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction, including Spanish speaking clients in Puerto Rico.


Requirements:

  • 2+ years of experience as a customer service professional in a customer-facing role.
  • Bilingual proficiency in English and Spanish, with the ability to communicate professionally with customers in both languages.
  • Experience in customer retention, escalations, and resolving complex customer issues with professionalism and empathy.
  • Experience identifying opportunities to expand value through thoughtful upsell and cross-sell conversations.
  • A passion for delivering exceptional customer experiences by being relationship-driven and customer-focused.
  • Strong career ambition, and curious and eager to build a career path in Customer Success.
  • Experience working for a technology/software company, or working with a complex product (airline, bank, etc) is a plus.
  • Experience using a ticketing system such as HubSpot is a plus.
  • A highly motivated self-starter with strong problem-solving skills, exceptional communication skills (both written and verbal) and an analytical and creative mindset with the ability to identify patterns and propose new ideas.
  • Ability to work full time and remotely in East Coast hours starting at 8am EST.
  • Must be a U.S. Citizen or Permanent Resident, and able to successfully pass an FBI background check as a condition of employment.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.