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Remote Software Support Specialist Jobs (NOW HIRING)

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Remote (U.S. based) TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software ...

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Remote (U.S. based) TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software ...

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Remote (U.S. based) TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software ...

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

ASSA ABLOY is looking for a Customer Care Specialist who combines strong communication skills ... Provide remote customer support and training on software to end users, business partners, and ...

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

ASSA ABLOY is looking for a Customer Care Specialist who combines strong communication skills ... Provide remote customer support and training on software to end users, business partners, and ...

Essence Journey

Remote Customer Support Specialist

Atlanta, GA · Remote

$17.25 - $23.25/hr

Remote Customer Support Specialist We are seeking a remote customer support specialist to assist customers with general inquiries, simple issue resolution, and account-related questions. This role is ...

CallRevu

Support Specialist

Prior experience working with CRM software preferred. * Strong computer skills with the ability to ... a remote work environment without external distractions. * Ability to during non-traditional ...

Communications Data Group Inc

Support Analyst

Champaign, IL · On-site +1

$50K - $65K/yr

Key Responsibilities and Accountabilities • Provide accurate and efficient remote software support to CDG customers. • Provide technical support to CDG customers on daily operations related to ...

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Remote Software Support Specialist information

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How much do remote software support specialist jobs pay per year?

As of Jun 8, 2026, the average yearly pay for remote software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

How does a Remote Software Support Specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What does a Remote Software Support Specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

What are the key skills and qualifications needed to thrive as a Remote Software Support Specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.
What cities are hiring for Remote Software Support Specialist jobs? Cities with the most Remote Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
What states have the most Remote Software Support Specialist jobs? States with the most job openings for Remote Software Support Specialist jobs include:
Remote Software Support Specialist jobs near you
Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)

Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)

Keeper Security

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Keeper is hiring a passionate Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team. This is a 100% remote position from select locations (Central, Mountain or Eastern Time Zones) with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About the Role
Join a close knit group of support specialists who are crushing it in our industry's space. The Consumer Support Specialist responds to inbound calls, chats, and emails from Keeper's consumer customers. They provide a high level of service, ensure customers understand product features and benefits, and provide accurate product and service information.
Shift: Tuesday to Saturday, 8:30am - 5pm CST
Responsibilities
  • Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
  • Recognize, document, and alert management of trends in customer calls, chats or emails
  • Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
  • Apply a positive and professional attitude and image for all customers and stakeholders
  • Maintain quality in a fast-paced environment
  • Ability to uphold company policy and procedures
  • Maintain confidential data and and customer information
  • Follow outlined procedures as they pertain to support team guidelines
  • Ability and drive to perform other core role functions as assigned by management

Requirements
  • 1+ years of experience in a customer service or support role or equivalent training and certifications
  • Hands-on proficiency in Microsoft Office Suite and GSuite
  • Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
  • Must have strong typing skills - i.e. 40+ wpm
  • Must be polite, organized, punctual and detail oriented
  • Empathetic and patient with a customer first mindset
  • Excellent communication skills, both verbal and written
  • Proven experience succeeding in a high volume work environment with the ability to multitask
  • Ability to manage time effectively while working independently
  • Act as a self-motivated, curious learner and a team player

Preferred
  • Bilingual (English/Spanish or Italian, Dutch, French) is a plus
  • Prior experience in software support
  • 2+ years of experience working in call center environment is preferred
  • Ability and desire to work a flexible schedule
  • Bachelor's Degree preferred

Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
  • Contact details, CV/resume, cover letter
  • Employment history, qualifications, work eligibility
  • Application responses and uploaded documents

Information We generate:
  • Interview notes, assessments, communications
  • Scheduling information

Information From Others:
  • Recruiter/referral information who submit your profile
  • References (with your consent, before final offer)
  • Public professional profiles
  • Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information
  • We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data
  • Assess your application and suitability
  • Manage interviews and recruitment workflow
  • Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
  • Comply with employment law obligations

3. Legal Basis
  • Legitimate Interests (recruitment management, security and integrity of the hiring process)
  • Contracting steps (for progressed candidates)
  • Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With
Internal:
  • HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
  • Applicant tracking, recruitment systems and assessment providers
  • Background verification vendors (post offer)
  • Recruitment agencies (where applicable)
  • Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
  • You opt into our talent database for further retention by providing consent (extended retention)
  • You're hired (transfers to employee records)

8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
  • Access, correct, or delete your data, subject to applicable law and retention requirements
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Request data portability
  • Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

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