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Remote Software Support Specialist Jobs in Minnesota

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Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

  • Retirement

  • PTO

We deliver software solutions, data analytics and services for EMS, hospitals, community ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

Adecco

Business Ops Support Specialist

Minneapolis, MN · Remote

$14.44/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adecco is assisting a local client recruiting for a Remote Business Operations Support Specialist position based out of Minneapolis, MN. This is an excellent opportunity to join a winning culture and ...

New

University of Minnesota

MTSS Support Specialist

Minneapolis, MN · On-site +1

$94K - $105K/yr

  • Medical

  • Dental

  • Life

  • Retirement

The MTSS Specialist will assist in developing and sustaining opportunities to support state and ... Please note that 100% remote work requires approval prior to offer. All UMN employees are expected ...

Aprio

Sales Support Proposal Specialist

Minneapolis, MN · On-site +1

$23.50 - $31.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

It is not an IT project management, software development, systems implementation, or technical ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

Resmed

Customer Support Associate II

Bloomington, MN · Remote

$17.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Clinical Support Analyst Home Health & Hospice Clinical Software Support Location: Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health or ...

Fish & Richardson

IP Operations Specialist

Minneapolis, MN · Remote

$28.02 - $35.16/hr

  • Medical

  • Dental

  • Retirement

  • PTO

This role is part of The Hub, Fish's remote-first group of professionals. Hub employees work ... Support the transfer process within Practice Systems by coordinating transfer-related workflows ...

Tessco, LLC

Program Sales Specialist

Minneapolis, MN · On-site +1

$60K - $70K/yr

... support to AT&T sellers and partners. This role manages quoting, product selection, lead time ... This position can be remote anywhere in the United States. Responsibilities: * Deliver timely ...

Tessco, LLC

Program Sales Specialist

Eden Prairie, MN · On-site +1

$60K - $70K/yr

... support to AT&T sellers and partners. This role manages quoting, product selection, lead time ... This position can be remote anywhere in the United States. Responsibilities: * Deliver timely ...

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Remote Software Support Specialist information

How does a remote software support specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What does a remote software support specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

What are the key skills and qualifications needed to thrive as a remote software support specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.

What are the most commonly searched types of Software Support Specialist jobs in Minnesota?

The most popular types of Software Support Specialist jobs in Minnesota are:

Remote Software Support Specialist jobs near you

Technical Support Specialist

Beyond Impact

North Oaks, MN • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Company Description
Beyond Impact is a leading Managed Service Provider (MSP) delivering top-tier IT solutions, security, and support to businesses. As a Microsoft Partner and a provider of Secure365 solutions, we specialize in managed infrastructure, endpoint security, and user protection.
Job Description
We are looking for a Technical Support Specialist to join our growing team. This role will provide frontline support for our customers, ensuring their Windows environments, Microsoft 365 services, and security tools (Kaseya User and Endpoint products) are running optimally.
Key Responsibilities:
  • Provide Level 1 & 2 technical support for Windows Desktop and Windows Server environments, troubleshooting hardware, software, and network-related issues.
  • Manage and support Microsoft 365 services, including email (Exchange), Teams, SharePoint, and OneDrive.
  • Administer and troubleshoot Kaseya User and Endpoint products, including security monitoring, patching, and automation.
  • Respond to and resolve customer tickets in a timely manner using our ticketing system (Autotask).
  • Assist in deploying and configuring workstations, Windows servers, security solutions, and remote access tools.
  • Monitor and maintain Windows Server environments, including basic administration, patching, and performance troubleshooting.
  • Educate and assist end-users on best practices for security and technology use.
  • Document resolutions and maintain accurate customer records in our knowledge base.

Qualifications
Windows Desktop & Server Experience:
  • Troubleshooting and configuring Windows 10/11.
  • Supporting Windows Server (Level 1 & 2), including Active Directory, DNS, DHCP, and Group Policy.
    Microsoft 365 Administration:
  • Familiarity with Exchange, Teams, OneDrive, SharePoint, and security/compliance settings.
    Kaseya User and Endpoint Management:
  • Experience managing patching, remote access, and security tools within Kaseya.
    IT Troubleshooting & Support:
  • Ability to diagnose and resolve software, hardware, and networking issues efficiently.
    Customer Service Mindset:
  • Strong communication skills and ability to assist non-technical users.
    Documentation & Ticketing Systems:
  • Experience using IT ticketing systems (Autotask preferred).

Preferred but not required:
  • Experience with Intune, backup solutions, and security best practices.
  • Knowledge of firewall, networking, or endpoint protection tools.
  • IT certifications such as Any Microsoft Certifications, Kaseya Certifications, etc.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply