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Remote Software Support Specialist Jobs in Calgary, AB

Nureva

Inside Sales Support Specialist

Calgary, AB · Remote

Inside Sales Support Specialist We are looking for several inside sales support specialists to ... Remote demonstration support * Support for new dealer/reseller recruitment * Assistance with ...

YO AI Labs

AI Software Engineer - Remote

Calgary, AB · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

YO AI Labs

AI/ML Software Engineer - Remote

Calgary, AB · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ... Understanding of software support concepts, including application configuration, integrations, and ...

YO AI Labs

AI Trainer - Remote

Calgary, AB · Remote

$80 - $120/hr

Senior Software Engineer Job Type: Contractor (~15 hours/week) Location: Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating ...

YO AI Labs

Frontend Developer - Remote

Calgary, AB · Remote

$80 - $120/hr

Senior Software Engineer Job Type: Contractor (~15 hours/week) Location: Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating ...

Pagefreezer

Senior Software Developer (Remote)

Calgary, AB · Remote

CA$110K - CA$145K/yr

Enhance CI/CD pipelines, support automated testing strategies, and establish rigorous coding ... Software Development Expertise: Proven track record of designing, building, and maintaining live ...

YO AI Labs

RL Environment Engineer - Remote

Calgary, AB · Remote

$80 - $120/hr

Senior Software Engineer Job Type: Contractor (~15 hours/week) Location: Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating ...

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Remote Software Support Specialist information

What does a remote software support specialist do?

A Remote Software Support Specialist provides technical assistance and troubleshooting for software products or services from a remote location. They help users resolve issues via phone, email, chat, or remote desktop tools, often guiding customers step-by-step through problem-solving processes. Their responsibilities also include documenting issues, escalating complex problems, and ensuring customer satisfaction. Strong communication skills and a thorough understanding of the software are essential for this role.

How does a remote software support specialist effectively collaborate with development teams to resolve complex technical issues?

Remote Software Support Specialists frequently partner with software developers to troubleshoot and resolve advanced technical problems reported by users. Collaboration typically involves documenting user issues clearly, reproducing errors, and escalating incidents with detailed logs and user feedback. Effective communication is key, as specialists must bridge the gap between end users and developers, often participating in virtual meetings or using ticketing systems to track progress. This cross-functional teamwork helps ensure that both immediate user concerns and long-term product improvements are addressed.

What are the key skills and qualifications needed to thrive as a remote software support specialist, and why are they important?

To thrive as a Remote Software Support Specialist, you need strong troubleshooting abilities, technical knowledge of relevant software products, and typically a background in IT or computer science. Familiarity with ticketing systems (such as Zendesk or Jira), remote desktop tools, and certification in areas like CompTIA A+ or Microsoft IT support are highly beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These competencies are vital for delivering timely, effective support and ensuring user satisfaction in a remote work environment.

What is the difference between Remote Software Support Specialist vs Remote Technical Support Representative?

AspectRemote Software Support SpecialistRemote Technical Support Representative
Required CredentialsIT certifications, software troubleshooting skillsBasic IT knowledge, customer service skills
Work EnvironmentRemote, technical support teams, software companiesRemote, customer service centers, tech companies
Employer & Industry UsageSoftware developers, SaaS providersInternet service providers, hardware vendors
Common Search & ComparisonTechnical troubleshooting, software issuesCustomer support, tech help desk

The Remote Software Support Specialist focuses on troubleshooting and resolving software-related issues, often requiring technical certifications. In contrast, the Remote Technical Support Representative handles a broader range of technical problems, including hardware and network issues, with a stronger emphasis on customer service skills. Both roles are remote and serve tech-driven industries, but their specific focus and skill requirements differ.

Can I work remotely as a remote software support specialist?

Yes, many remote software support specialists work entirely remotely, providing technical assistance via phone, chat, or email. This role typically requires strong communication skills, familiarity with support tools, and sometimes specific certifications, and it often offers flexible schedules depending on the employer.
Remote Software Support Specialist jobs near you
Infographic showing various Remote Software Support Specialist job openings in Calgary, AB as of August 2026, with employment types broken down into 89% Full Time, 3% Part Time, and 8% Contract. Highlights an 8% In-person, and 92% Remote job distribution.

Inside Sales Support Specialist

Nureva

Calgary, AB • Remote

Full-time

Posted 5 days ago

Job description

Inside Sales Support Specialist

We are looking for several inside sales support specialists to support Nureva's sales activities globally. In this role, you will work closely with the area manager(s) of the assigned territory to ensure that Nureva distributors, dealers/resellers and prospects/customers are getting the information and assistance they need. Some of the roles will work with international distributors and resellers while other roles will focus on the North American market.

To be successful in this position, you require a positive service mindset. Along with supporting customer requests, you will work on new opportunities, including supporting Nureva's channel interactions and end user product evaluations.

This position is an opportunity to join our growing sales team and be a part of the evolving AV/IT marketplace. Product and sales training will be provided. This is a great development role for a recent graduate or someone early in their career as well as for seasoned vets who enjoy inside sales support.


You will

  • Coordinate with the area manager to support day-to-day distributor/dealer/reseller needs including:
    • Basic sales and positioning questions
    • Remote demonstration support
    • Support for new dealer/reseller recruitment
    • Assistance with webinars (hosting, answering questions)
  • Actively manage the Guided Evaluation program in the territory (North America only)
  • Proactively communicate to distributors/dealers/resellers on products, programs and opportunities within assigned territory
  • Regularly report internally on territory progress, feedback and issues
  • Research and recruit new channel members in the territory
  • Schedule and deliver demonstrations to dealer/reseller and end-user prospects
  • Support Nureva sales and marketing events remotely

You have

  • Excellent listening skills
  • Excellent presentation and written and oral communication skills
  • A willingness to learn about how to frame product and solution USPs (unique selling propositions)
  • An ability to ask good questions and solve problems
  • Demonstrated attention to detail
  • Fluency in Spanish
  • An understanding of tools (MS Office applications, HubSpot platform, unified communications platforms such as Microsoft Teams, Zoom, etc.)

We offer a competitive total compensation package, some unique perks and benefits, and an open and collaborative working environment in our downtown Calgary and Kanata technology park offices.

Apply online at nureva.com by close of business on September 30, 2026. If selected for an interview, we will spend time to ensure that you understand the role and our company to ensure that we are a good fit for you.

Apply