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Full Time Software Support Specialist Jobs (NOW HIRING)

Cascade Management

Software Support Specialist

Tigard, OR · On-site

$17 - $19/hr

Monday-Friday (8am-5pm) Hours: 40 Full-Time Location: Tigard, OR Properties: Corporate Benefits ... SUMMARY The Software Support Specialist is responsible for the administration, management and ...

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Full Time Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do full time software support specialist jobs pay per year?

As of Jun 15, 2026, the average yearly pay for full time software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What are Full Time Software Support Specialists?

Full Time Software Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing software applications. They work full-time hours to resolve technical issues, answer user inquiries, and ensure that software systems function smoothly. Their responsibilities often include diagnosing problems, providing solutions, documenting issues, and sometimes training users. These specialists play a crucial role in improving user satisfaction and minimizing downtime caused by software-related problems.

Can you work from home as an IT support specialist?

Full Time Software Support Specialists often have the option to work remotely, especially if their role involves troubleshooting software, remote diagnostics, and customer support via phone or online tools. However, some positions may require on-site presence for hardware repairs or network setup, so remote work availability depends on the company's policies and job responsibilities.

What are the key skills and qualifications needed to thrive as a Full Time Software Support Specialist, and why are they important?

To excel as a Full Time Software Support Specialist, you need a strong understanding of software troubleshooting, customer service principles, and relevant technical knowledge, often supported by a degree in IT or related fields. Familiarity with support ticketing systems, remote desktop tools, and knowledge base platforms is typically required, and certifications like CompTIA ITF+ or A+ can be advantageous. Exceptional communication, patience, and problem-solving skills help you effectively resolve user issues and build rapport with clients. These competencies are crucial for providing timely, accurate support and ensuring customer satisfaction in a technology-driven environment.

What are some common challenges Full Time Software Support Specialists face, and how can they effectively address them?

Full Time Software Support Specialists often encounter challenges such as managing a high volume of support tickets, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To address these challenges, specialists typically develop strong organizational skills, leverage knowledge bases and internal documentation, and collaborate closely with development teams for advanced problem-solving. Continuous learning about product updates and fostering clear communication with customers can also help specialists provide efficient and empathetic support.

What jobs in the US pay 300,000 a year?

For a Full Time Software Support Specialist, earning $300,000 annually is uncommon, as typical salaries are lower. High-paying roles in the tech industry, such as senior software engineers, solutions architects, or product managers, can reach or exceed this level with experience, specialized skills, and often in leadership or executive positions. Achieving this salary usually requires advanced certifications, extensive experience, and working in high-demand environments or companies with competitive compensation packages.

What jobs pay $10,000 a month without a degree?

Full Time Software Support Specialists typically do not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or skilled trades, but these usually require specific skills, licenses, or extensive experience. Most jobs paying this salary level rely on performance, expertise, or entrepreneurial efforts rather than formal education alone.

Are IT support specialists in demand?

IT support specialists, including full-time software support specialists, are in high demand due to the increasing reliance on technology across industries. They are essential for troubleshooting, maintaining systems, and supporting end-users, with job growth expected to remain strong as organizations continue to adopt new technologies and cybersecurity measures.
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Full Time Software Support Specialist jobs near you
Infographic showing various Full Time Software Support Specialist job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.
Software Support Specialist - ImagineBilling

Software Support Specialist - ImagineBilling

Imagine Software

Charlotte, NC • On-site

$60K - $70K/yr

Full-time

Posted 5 days ago

Job description

Software Support Specialist
How this Role Makes an Impact
The Software Support Specialist role is an essential piece to our Imagine team, and we are looking for an analytical problem solver to join us! Our Software Support Specialists build genuine relationships with our clients while providing customized client driven solutions. Each representative will work independently with assigned clients, and we have an on-line ticket queue to manage client requests.
The Imagine team has a reputation for excellence, and we will provide you with the tools needed to succeed in this role. This is an ideal position for someone who craves challenges and is highly motivated to grasp complex software and technical concepts. A medical background is not required but is extremely helpful to immediately make an impact. We are an innovative company that evolves quickly, so come ready to learn at a fast pace!
Essential Duties
  • Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction
  • Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests
  • Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions
  • Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion
  • Demonstrate a servant leader mindset by focusing on the needs of customers and how you can help them succeed
  • Consistently meet department performance metrics related to client support tickets
  • Document client request requirements and deliverables in Statements of Work
  • Deploy software updates related to the application
  • Report to Client Success management, providing regular input on all client activity
  • Other duties as assigned

Education and/or Experience Needed
  • 4-year degree preferred
  • Basic SQL skills preferred
  • Familiarity with healthcare/medical billing terminology preferred

Qualifications You Must Have
  • Motivated, goal-oriented, and persistent personality
  • A personal sense of urgency and willingness to be proactive
  • Analytical and inquisitive with a strong attention to detail
  • Passion to help others and assist clients with software questions and technical troubleshooting
  • Ability to quickly learn and apply new processes and technologies
  • Ability to understand and efficiently execute system-related solutions
  • Excellent verbal and written communication skills
  • Ability to handle stressful situations and deadline pressures well
  • Ability to work in a rapidly changing environment
  • Work well in a team environment

Employment Type
  • Full-Time, Non-Exempt

Reporting Structure
  • Software Support Manager

Work Environment
  • Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work and overnight travel up to 5%.

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it's the right thing to do. If you share these values, you will find a home at ImagineSoftware.

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