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Full Time Software Support Specialist Jobs (NOW HIRING)

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

Suvoda

Software Support Specialist

Portland, OR · On-site

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role ...

Tuff Shed

Digital Software Support Specialist

Denver, CO · On-site

$22 - $28/hr

Tuff Shed is recruiting for a Digital Software Support Specialist, who is responsible for for ... Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed ...

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software problems and issues. This role serves as a trusted partner to internal teams, dealer partners, and end ...

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software problems and issues. This role serves as a trusted partner to internal teams, dealer partners, and end ...

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Full Time Software Support Specialist information

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How much do full time software support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for full time software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a full time software support specialist?

Full Time Software Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing software applications. They work full-time hours to resolve technical issues, answer user inquiries, and ensure that software systems function smoothly. Their responsibilities often include diagnosing problems, providing solutions, documenting issues, and sometimes training users. These specialists play a crucial role in improving user satisfaction and minimizing downtime caused by software-related problems.

What are the key skills and qualifications needed to thrive as a full time software support specialist, and why are they important?

To excel as a Full Time Software Support Specialist, you need a strong understanding of software troubleshooting, customer service principles, and relevant technical knowledge, often supported by a degree in IT or related fields. Familiarity with support ticketing systems, remote desktop tools, and knowledge base platforms is typically required, and certifications like CompTIA ITF+ or A+ can be advantageous. Exceptional communication, patience, and problem-solving skills help you effectively resolve user issues and build rapport with clients. These competencies are crucial for providing timely, accurate support and ensuring customer satisfaction in a technology-driven environment.

What are some common challenges full time software support specialists face, and how can they effectively address them?

Full Time Software Support Specialists often encounter challenges such as managing a high volume of support tickets, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To address these challenges, specialists typically develop strong organizational skills, leverage knowledge bases and internal documentation, and collaborate closely with development teams for advanced problem-solving. Continuous learning about product updates and fostering clear communication with customers can also help specialists provide efficient and empathetic support.
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Full Time Software Support Specialist jobs near you
Infographic showing various Full Time Software Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.

Software Support Specialist

Cgm

Columbia, SC • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Create the future of e-health together with us by becoming a Software Support Specialist

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

  • Learns core task set for all features of assigned CGM software products and passes applicable exams.

  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

  • Must be available between the hours of 8AM - 8PM EST Monday through Friday.

  • Minimum of 1 year customer service experience.

  • Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.

  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

  • Security: We offer a secure workplace in a crisis-proof market.

  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.


We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply