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Part Time Software Support Specialist Jobs (NOW HIRING)

PDCflow

Software Support Specialist

Ogden, UT

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing ...

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How much do part time software support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for part time software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a part time software support specialist?

Part Time Software Support Specialists are professionals who provide technical assistance and troubleshooting support to users of software applications on a part-time basis. They help customers resolve software issues, answer questions, and guide users through problem-solving steps. Their responsibilities may include responding to support tickets, documenting issues, and escalating complex problems to higher-level technical staff. Working part-time allows them to offer flexible support coverage for companies with varying customer needs.

What are the key skills and qualifications needed to thrive as a part time software support specialist?

To excel as a Part Time Software Support Specialist, you need a solid understanding of software troubleshooting, customer service principles, and often a relevant associate degree or equivalent experience. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge bases is typically required, and certifications such as CompTIA ITF+ or A+ can be beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues quickly. These skills are crucial for providing reliable support, ensuring user satisfaction, and maintaining smooth software operations for the organization.

What does a part time software support specialist do?

As a Part Time Software Support Specialist, your daily tasks often include responding to customer inquiries via phone, email, or chat, troubleshooting software issues, and documenting solutions or escalations. You'll also assist with user onboarding, help create or update support documentation, and collaborate closely with other support staff and development teams to resolve more complex problems. The role requires effective communication and time management skills since you'll be addressing multiple issues within limited working hours.

What cities are hiring for Part Time Software Support Specialist jobs?

Cities with the most Part Time Software Support Specialist job openings:

What are the most commonly searched types of Software Support Specialist jobs?

The most popular types of Software Support Specialist jobs are:

What states have the most Part Time Software Support Specialist jobs?

States with the most job openings for Part Time Software Support Specialist jobs include:

Part Time Software Support Specialist jobs near you

Software Support Specialist

DAKCS Software Systems and PDCflow

Ogden, UT • On-site

Part-time

Re-posted 29 days ago

Job description

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.
Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.
In this role, you will:
  • Be responsible for answering incoming phone calls
  • Diagnose software problems
  • Fix/write code to resolve customer concerns
  • Answer operational questions
  • Train customers on software functions
  • Deliver professional customer service

What you need to be successful in this role:
  • Ability to read, write, understand, and debug code
  • Initiative and a positive can-do attitude
  • A passion for problem solving
  • Willingness to learn
  • Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:
  • 1-2 years of technical support or customer service experience and working with software related problems
  • Knowledge of SQL, C#, and object oriented programming in general.
  • Must demonstrate the ability to learn other languages
  • Ability to diagnose and correct software-related issues
  • Experience working with LINUX/UNIX operating systems
  • Ability to read and understand directions and help document those directions as they relate to understanding software applications
  • Learn to teach and train the software application to our customers
  • Record steps taken to resolve customer questions or issues

What you will love about us:
  • Competitive pay
  • Engaging & challenging work
  • Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
  • Joining a company who highly values their employees and gives them a voice
  • Casual environment
  • Opportunities to grow with the company
  • Yearly personal fulfillment fund
  • Connective experiences: celebrations, engagement activities, wellness challenges, etc.

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