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Part Time Software Support Specialist Jobs (NOW HIRING)

Via

Partner Support Specialist (part-time)

Green Bay, WI · On-site

$18/hr

As a part-time Partner Support Specialist , you will have the amazing opportunity to interact with ... Become an expert on our Via software and book rides for our passengers, serving as the first point ...

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How much do part time software support specialist jobs pay per year?

As of Sep 5, 2026, the average yearly pay for part time software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a part time software support specialist?

Part Time Software Support Specialists are professionals who provide technical assistance and troubleshooting support to users of software applications on a part-time basis. They help customers resolve software issues, answer questions, and guide users through problem-solving steps. Their responsibilities may include responding to support tickets, documenting issues, and escalating complex problems to higher-level technical staff. Working part-time allows them to offer flexible support coverage for companies with varying customer needs.

What does a part time software support specialist do?

As a Part Time Software Support Specialist, your daily tasks often include responding to customer inquiries via phone, email, or chat, troubleshooting software issues, and documenting solutions or escalations. You'll also assist with user onboarding, help create or update support documentation, and collaborate closely with other support staff and development teams to resolve more complex problems. The role requires effective communication and time management skills since you'll be addressing multiple issues within limited working hours.

What are the key skills and qualifications needed to thrive as a part time software support specialist?

To excel as a Part Time Software Support Specialist, you need a solid understanding of software troubleshooting, customer service principles, and often a relevant associate degree or equivalent experience. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge bases is typically required, and certifications such as CompTIA ITF+ or A+ can be beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues quickly. These skills are crucial for providing reliable support, ensuring user satisfaction, and maintaining smooth software operations for the organization.

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Part Time Software Support Specialist jobs near you

Desktop Support Specialist

TriTech Enterprise Systems, Inc.

Washington, DC • On-site

Part-time

Re-posted 15 days ago

Job description

*** This is a part-time position (20 hours a week: M-F, usually 9 to 2 or 10 to 2)
*** 100 percent on-site position in Washington, DC
TriTech Enterprise Systems Inc. (TriTech) is seeking an on-site 'Desktop Support Specialist' to provide line support to all employees and contractors within the DC Government General Services Administration (DGS). The Desktop Support Specialist (DSS) is responsible for resolving support incidents and requests, as well as meeting customer satisfaction targets and continuous service delivery requirements.
The DSS will work in a dynamic, fast-paced environment providing service over the phone, e-mail, instant message, and in person. The DSS will work as part of a team to support up to 500 end users. This is a part-time position for up to 20 hours per week.
Roles and Responsibilities:
  • Aid customers who experience technical problems. Most commonly, desktop computers (Microsoft and Mac), laptops, tablets, desktop printers, and print services support
  • Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat, or as part of an on-site visit
  • If offsite, talking customers through a troubleshooting process and working together to rectify problems
  • Implement effective IT solutions for customers and employees concerning basic desktop support and print services
  • Record events and update statuses in an identified database, such as Service Now, e-mail, and possibly QuickBase
  • Installation and maintenance of computer software for all agency-computing platforms, such as MS Office, Adobe, MS Project, and MS Visio
  • Ensures proper security and network operations for the agency as it pertains to McAfee only
  • Ensures the installation and maintenance of print services, secure print software
  • Performs quality assurance reviews of print services and secure print software
  • Participates in the preparation, with the vendor, of print services, secure print software training materials for DGS employees.
  • Map users to printers or print services, secure print solution
  • Manually map users to network drives
  • Organizes and conducts appropriate training meetings when appropriate
  • Support all printers and scanners
  • Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes
  • Provide secure print training to DGS end users

Required Skills/ Level of Experience:
  • IT Certifications
  • Laptops, desktops, and tablet hardware support
  • Windows 10 &11/Macs
  • MS Office 2013, 2016, O365
  • Copier and desktop printer support

TriTech is an Equal Opportunity Employer!!!

Apply