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Full Time Software Support Specialist Jobs (NOW HIRING)

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

AutoStore

Software Support Specialist

Denver, CO · On-site

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter.

AutoStore

Software Support Specialist

Denver, CO

$65K - $90K/yr

As Software Support Specialist, your role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter.

New

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

Valsoft Corporation

Software Support Specialist

$65K - $75K/yr

The Opportunity We're looking for a Software Support Specialist to be a key point of contact for DemandBridge customers, helping them troubleshoot issues and get the most from our software. You'll ...

Suvoda

Software Support Specialist

Portland, OR · Remote

At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role ...

Cascade Management

Software Support Specialist

Tigard, OR · On-site

$17 - $19/hr

Monday-Friday (8am-5pm) Hours: 40 Full-Time Location: Tigard, OR Properties: Corporate Benefits ... SUMMARY The Software Support Specialist is responsible for the administration, management and ...

Village Green

Software Support Specialist

Southfield, MI · On-site

$65K/yr

Benefits - Medical - Dental - Vision - Life Insurance - Paid Time Off (PTO) - 401(k) with a Company Match POSITION OVERVIEW The Software Support Specialist is responsible for delivering key support ...

Group CBS

Software Support Specialist

Indianapolis, IN · On-site

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities' field technicians and will serve as a liaison ...

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our ...

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All JobsSoftware Support Specialist JobsFull Time Software Support Specialist Jobs

Full Time Software Support Specialist information

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How much do full time software support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for full time software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a full time software support specialist?

Full Time Software Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing software applications. They work full-time hours to resolve technical issues, answer user inquiries, and ensure that software systems function smoothly. Their responsibilities often include diagnosing problems, providing solutions, documenting issues, and sometimes training users. These specialists play a crucial role in improving user satisfaction and minimizing downtime caused by software-related problems.

What are the key skills and qualifications needed to thrive as a full time software support specialist, and why are they important?

To excel as a Full Time Software Support Specialist, you need a strong understanding of software troubleshooting, customer service principles, and relevant technical knowledge, often supported by a degree in IT or related fields. Familiarity with support ticketing systems, remote desktop tools, and knowledge base platforms is typically required, and certifications like CompTIA ITF+ or A+ can be advantageous. Exceptional communication, patience, and problem-solving skills help you effectively resolve user issues and build rapport with clients. These competencies are crucial for providing timely, accurate support and ensuring customer satisfaction in a technology-driven environment.

What are some common challenges full time software support specialists face, and how can they effectively address them?

Full Time Software Support Specialists often encounter challenges such as managing a high volume of support tickets, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To address these challenges, specialists typically develop strong organizational skills, leverage knowledge bases and internal documentation, and collaborate closely with development teams for advanced problem-solving. Continuous learning about product updates and fostering clear communication with customers can also help specialists provide efficient and empathetic support.
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Full Time Software Support Specialist jobs near you
Infographic showing various Full Time Software Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.

Software Support Specialist

Aviagen Group

Huntsville, AL

Full-time

Re-posted 23 days ago

Job description

Job Description Summary:

Aviagen stands at the forefront of poultry genetics, pioneering research, and innovation on a global scale. Our broiler breeder brands are among the most recognized and respected in the industry, and each has a proven record of success in addition to a large and loyal global customer base.
We seek a software support specialist to join our dynamic team and provide comprehensive support to Aviagen's in-house and cloud applications. As a software support specialist, you will troubleshoot, maintain, and optimize applications to ensure seamless business operations. You will work closely with end-users, Global IT team, and business stakeholders to resolve issues, implement enhancements, and deliver training as needed. This position is located on-site at our global corporate headquarters in Huntsville, Alabama

Job Description:

Responsibilities:

  • Provide Tier-1 and Tier-2 support to existing applications, escalating to Tier-3 support when needed, and performing general maintenance of the applications.

  • Document and track user issues, ensuring timely resolution and user satisfaction.

  • Familiarity with role-based access control (RBAC) and effectively managing user roles, user accounts, and permissions.

  • To safeguard data, conduct regular audits to maintain security and ensure compliance.

  • Adhere to IT department policies and procedures when performing tasks to ensure controls are in place and processes are being followed.

  • Coordinate with stakeholders, key users, and the implementation partner for SaaS release management.

  • Supportsystem integrationsacross applications, ensuring data consistency, security, and performance.

  • Analyzes and documents existing workflows, business processes, systems and data flows to understand their impact on the Company and to identify areas of improvement and/or process alignments.

  • Collaborate with IT and business teams to implement system enhancements and process alignments.

  • Participate in agile software development communication with developers and project management.

  • Software testing of new or modified software applications developed in-house.

  • Provides training on functionalities, best practices, and knowledge transfer to enable users to be self-sufficient.

  • Document support processes and maintain knowledge base articles.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • Minimum 5 years of experience supporting ERP Systems, preferably Microsoft Dynamics Business Central.

  • Experience with SQL/database management and system design is a plus.

  • Ability to work independently and as part of a global IT team

  • Attention to detail and strong organizational skills.

  • Ability to manage multiple tasks and priorities.

  • Knowledge in MTech is a plus

  • Poultry Industry knowledge is a plus.

Work Authorization:

Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company.

EEOC:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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