Hourly Epic Help Desk Jobs in Milwaukee, WI (NOW HIRING)

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

The Epic Willow Applications Coordinator will be responsible for collaborating with Accenture teams, software vendor teams, and client in the following role requirements.

• Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.

• Support the teams working on other, non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.

• Support monthly the FDB Load process.

• Support incoming e-Prescribing workflows, including Surescripts support.

• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.

• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.

• Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.

• Maintain system documentation, including workflows, build specifications, and testing protocols.

• Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.

• Collaborate with non-pharmacy teams inside the organization to transition work or complete cross-functional tasks as needed.

• Take on-call rotations for critical incidents, including some weekend on-call rotations.

• Ensure compliance with HIPAA, data governance, and organizational security policies.

• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.

Basic Qualifications:

• A minimum of 3 years of experience as an Epic Willow Analyst or Team Lead

• Willow Inpatient and Willow Ambulatory Epic certifications

• High School or GED

Preferred Qualifications:

• Bachelor's Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 05/31/26.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Salary Range

California $75 to $85

Cleveland $75 to $85

Colorado $75 to $85

District of Columbia $75 to $85

Illinois $75 to $85

Maryland $75 to $85

Massachusetts $75 to $85

Minnesota $75 to $85

New York $75 to $85

New Jersey $75 to $85

Washington $75 to $85

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