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Manager Help Desk Analyst Jobs in Madison, WI (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Ability to recognize, analyze, and effectively solve problems in a timely and organized manner ... Understanding of ITIL Service Desk Incident Management methods and practices. * Experience ...

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$20.75 - $28.25/hr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on ... of LANDesk (for patch management, software deployment, inventory management an1 YrsActive ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

TEKsystems

Help Desk Support Specialist

Madison, WI · On-site

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end ... This role resolves access issues, manages user accounts, and assists with technology-related ...

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area ... Qualifications Additional Information General understanding of LANDesk (for patch management ...

Symphony Corp

Helpdesk

Madison, WI

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area ... Additional Information General understanding of LANDesk (for patch management, software deployment ...

Carrington

Mortgage Wire Desk, II Analyst

Madison, WI · On-site

$24 - $33.65/hr

Also participate in treasury/cash management initiatives and projects, such as bank account ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Sub-Zero & Wolf Appliance

SAP QC Analyst III

Madison, WI · On-site

$24.25 - $32.50/hr

Will provide second and third level application support for any help desk tickets that cannot be ... Facilitate user acceptance of QA test plans and manage approvals regarding software releases.

Sub-Zero Group, Inc.

SAP QC Analyst III

Madison, WI · On-site

$24.25 - $32.50/hr

Will provide second and third level application support for any help desk tickets that cannot be ... Facilitate user acceptance of QA test plans and manage approvals regarding software releases.

ALTEN

Workstation Analyst

Madison, WI · On-site

... Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. • Participates in a 24/7 on-call rotation. • Participates in various IT projects to continually ...

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Manager Help Desk Analyst information

See Madison, WI salary details

$14

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$36

How much do manager help desk analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for manager help desk analyst in Madison, WI is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.12 per hour, depending on experience, location, and employer.

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Madison, WI?

The most popular types of Help Desk Analyst jobs in Madison, WI are:

Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Madison, WI as of June 2026, with employment types broken down into 68% Full Time, 28% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,488 per year, or $24.3 per hour.

Service Desk Analyst (Hybrid)

Parasol Alliance

Watertown, WI • On-site

$26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Position: Service Desk Analyst 

Reports to: Service Desk Manager  

At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.  

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.  

Leadership defines us. We are innovative leaders in everything we do.  

Position Mission 

Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction. 

Responsibilities 

  • Level 1 support for all client tickets. 
  • Level 2 support when possible, by ability. 
  • Onsite support of hardware and software. 
  • Vendor contact as required to resolve tickets. 
  • Ticket resolution as per the client service level agreement. 
  • Detailed documentation within service tickets on issue steps and resolution. 
  • Excellent customer service on the phone, via email and in person. 
  • Ability to follow company process and procedures. 
  • Onsite schedule is 5 days per week, every other week.

Requirements 

  • Healthcare experience preferred; long-term healthcare support experience is a plus. 
  • At least three years of level one support in an enterprise environment is required. 
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support. 
  • Excellent communication and customer service skills are required. 
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed. 
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations) 

Benefits 

  • Cell phone/internet reimbursement 
  • Medical, dental, vision, and 401K 
  • Responsible paid time off 
  • Certification reimbursement 

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness. 

Our Values: 

  • Expertise 
  • Collaboration 
  • Empathy 
  • Integrity 

If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities. 

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