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Manager Help Desk Analyst Jobs in Madison, WI (NOW HIRING)

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for ... Demonstrated success working with a ticketing system for technical management support Required

ALTEN

Workstation Analyst

Madison, WI · On-site

... Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. • Participates in a 24/7 on-call rotation. • Participates in various IT projects to continually ...

Robert Half

IT Support Manager

Madison, WI · On-site

... analysis. * Manage vendor relationships and warranty repairs as needed. * Participate in on-call ... IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience leading or ...

Flad Architects

Computer Support Specialist

Madison, WI · On-site

Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution. * Install end-user software applications, system upgrades, and migrations. Set up ...

SHINE Technologies, LLC

IT Support Specialist

Madison, WI · On-site

$25 - $28/hr

Monitor, manage, and resolve help desk tickets according to priority and service level objectives. * Perform root cause analysis on recurring incidents and recommend long-term solutions. * Maintain ...

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

Incident Management and Documentation • Monitor, manage, and resolve help desk tickets according to priority and service level objectives. • Perform root cause analysis on recurring incidents and ...

Dave & Buster

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Front Desk - Host

Madison, WI · On-site

$14 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk - Host

Madison, WI

$14 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

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Manager Help Desk Analyst information

See Madison, WI salary details

$14

$24

$36

How much do manager help desk analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for manager help desk analyst in Madison, WI is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.12 per hour, depending on experience, location, and employer.

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Madison, WI?

The most popular types of Help Desk Analyst jobs in Madison, WI are:

Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Madison, WI as of June 2026, with employment types broken down into 68% Full Time, 28% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,488 per year, or $24.3 per hour.

Analyst II, Information Security

Arrowhead Pharmaceuticals

Verona, WI • On-site

$80K - $100K/yr

Full-time

Re-posted 16 days ago

Job description

Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.
The Position
We're seeking an Information Security Analyst with a strong foundation in Help Desk or System Administration and expertise in Microsoft Intune, or Defender. You'll design, implement, and maintain secure endpoint baselines, enforce configuration and compliance, and collaborate closely with IT operations to reduce risk and improve our security posture. This role is ideal for someone who has worked extensively with Windows and Microsoft 365 administration, enjoys solving complex configuration problems, and wants to grow their impact on information security.
Responsibilities
  • Create secure endpoint configuration baselines via Group Policy or Intune based on published security frameworks (NIST, CIS, etc.)
  • Triage security alerts and escalate as necessary.
  • Create, test, and deploy conditional access policies.
  • Create, maintain, and troubleshoot firewall security policies.
  • Participate in regular audits to ensure security practices are compliant with company policies and applicable laws.
  • Standardize and enforce Intune compliance policies, device configuration profiles, and remediation scripts.
  • Coordinate with IT to minimize user friction while maximizing control (test rings, staged rollouts, rollback plans).
  • Monitor endpoint configuration compliance and remediate drift.
  • Contribute to Microsoft Entra ID hardening: Conditional Access, MFA configuration, device compliance gates, role-based access, Privileged Identity Management (PIM).
  • Use PowerShell and/or Intune remediation scripts to automate repetitive tasks, reporting, and configuration drift checks.
  • Maintain clear documentation (runbooks, diagrams, standards, exceptions) and contribute to a knowledge base.

Requirements
  • Bachelor's degree in Information Security, Information Technology, Computer Science, or a related field, or equivalent practical experience
  • 3+ years of experience in Information Security, System Administration, Help Desk, or similar roles
  • Exposure to MDM/MAM policies for Windows/macOS/iOS/Android
  • Demonstrated hands-on experience administering EDR (Microsoft Defender, Crowdstrike Falcon, Sentinel One)
  • Experience working within or supporting a regulated industry environment
  • Strong analytical and problem-solving skills with the ability to investigate alerts, interpret audit logs, and distinguish signal from noise
  • Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders

Preferred
  • Cybersecurity experience in an OT or manufacturing environment
  • Experience with Dragos OT security
  • Certifications relevant to security and compliance
  • Prior experience in the pharmaceutical, biotech, or life sciences sector
  • Exposure to SIEM tools, endpoint detection and response (EDR) platforms, or identity and access management systems
  • Exposure to Intune device configurations and MDM Policies
  • Experience in GxP environments

Wisconsin pay range
$80,000-$100,000 USD
Arrowhead provides competitive salaries and an excellent benefit package.
Candidates must have current, valid authorization to work in the country where this role is located.
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