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Manager Help Desk Analyst Jobs in Madison, WI (NOW HIRING)

Technoviz LLC

Desktop Support II

Madison, WI · On-site

$25/hr

Under the general guidance of the IT Operations Manager, this position is responsible for growing ... This title receives escalated level support issues from help desk. The position is expected to be ...

CapSpecialty

Senior Infrastructure Engineer

Middleton, WI · On-site

$111K - $151K/yr

Provide technical assistance, guidance, instruction, and documentation to Help Desk Support Analysts, system and database analysts, business analysts, project managers and the business. Handle other ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

... manage their daily and weekly tasks, and task switch as needed. * Should know when to ask for help ... Prolonged periods sitting at a desk and working on a computer Travel: * Ability to travel up to 5% ...

Lids

0019 - Store Manager (H)

Madison, WI · On-site

$19 - $21/hr

Help Desk, HR, DSM, RD, etc.) to take appropriate action. * Drive team engagement by ensuring team ... used for analytics and compliance. Need Accessibility Assistance? Applicants who require ...

CapSpecialty

Senior Infrastructure Engineer

Middleton, WI · Hybrid

$159K - $179K/yr

Provide technical assistance, guidance, instruction, and documentation to Help Desk Support Analysts, system and database analysts, business analysts, project managers and the business. Handle other ...

CapSpecialty

Senior Infrastructure Engineer

Middleton, WI · Hybrid

$159K - $179K/yr

Provide technical assistance, guidance, instruction, and documentation to Help Desk Support Analysts, system and database analysts, business analysts, project managers and the business. Handle other ...

CSM COMPANIES INC GROUP

Front Desk Coordinator

Madison, WI · On-site

$16.50 - $21.25/hr

Must be highly analytical and accurate with excellent attention to detail * Must have good ... and time management skills, as well as, have the ability to meet deadlines with appropriate ...

CSM COMPANIES INC GROUP

Front Desk Coordinator

Madison, WI · On-site

$16.25 - $21/hr

Must be highly analytical and accurate with excellent attention to detail * Must have good ... and time management skills, as well as, have the ability to meet deadlines with appropriate ...

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Manager Help Desk Analyst information

See Madison, WI salary details

$14

$24

$36

How much do manager help desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for manager help desk analyst in Madison, WI is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.12 per hour, depending on experience, location, and employer.

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Madison, WI?

The most popular types of Help Desk Analyst jobs in Madison, WI are:

Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in Madison, WI as of June 2026, with employment types broken down into 68% Full Time, 28% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,488 per year, or $24.3 per hour.

Desktop Support II

Technoviz LLC

Madison, WI • On-site

$25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description:
Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.
Essential duties include providing technical assistance in support and preparation of desktop supported applications and hardware. Requires knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk.
The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI.
Top 3-4 Required skills (6-9 years of experience):
  • Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
  • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top 2-3 Nice to Have skills:
ITIL 4 Foundation certification or similar
CompTIA A+ certification of similar Will this position have access to FTI (Federal Tax Information)
No On Call hours required. No weekend coverage.