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Remote Desktop Support Analyst Jobs in Middleton, WI

Desktop Tech Support Analyst

Madison, WI · Remote

$23.75 - $32/hr

Desktop Support / ITSM Consultant Location: Madison, WI Job Type: Contract Duration: Through 06/30/2027, with potential extension Work Arrangement: 100% Onsite Interview: Microsoft Teams with camera ...

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including ...

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

... support responsibilities while contributing to technology initiatives. This is primarily a remote ... Troubleshoot and resolve complex desktop-related incidents and service requests. * Support and ...

As a Loan Support Analyst Sr, within PNC's Business Credit Loan Admin Organization, you will be ... This position may be eligible for remote work in select geographic locations, subject to approval ...

This role supports the implementation and validation of CMS pricing updates, maintains pricing ... We are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois ...

... support and professional development opportunities. This is a remote position with periodic on-site ... analytical, problem-solving, and quantitative skills. • Proficiency in Microsoft Excel. • ...

Remote--candidate must live within a 75 mile radius of Madison, WI Responsibilities The primary ... Supporting existing sales claim back workflows currently handled by multiple team members

Remote--candidate must live within a 75 mile radius of Madison, WI Responsibilities The primary ... Supporting existing sales claim back workflows currently handled by multiple team members

Senior IT Security Analyst

Madison, WI · On-site +1

$90K - $115K/yr

... supports security awareness and responsible AI initiatives. Salary Range $90,000 ~ $115,000 The ... S econdary consideration will be given to remote candidates in Wisconsin, Illinois, Michigan ...

This position offers remote work flexibility but is only open to candidates who reside in or are ... Supporting Requirements Engineering team leadership in Yahara's Requirements Practice development ...

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Remote Desktop Support Analyst information

See Middleton, WI salary details

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote desktop support analyst in Middleton, WI is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $30.14 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What job categories do people searching Remote Desktop Support Analyst jobs in Middleton, WI look for?

The top searched job categories for Remote Desktop Support Analyst jobs in Middleton, WI are:

What cities near Middleton, WI are hiring for Remote Desktop Support Analyst jobs?

Cities near Middleton, WI with the most Remote Desktop Support Analyst job openings:

Desktop Tech Support Analyst

INFO ORIGIN INC

Madison, WI • Remote

$23.75 - $32/hr

Full-time

Posted 5 days ago


Job description

Desktop Support / ITSM Consultant

Location: Madison, WI
Job Type: Contract
Duration: Through 06/30/2027, with potential extension
Work Arrangement: 100% Onsite
Interview: Microsoft Teams with camera on

Job Summary

We are seeking an experienced Desktop Support / ITSM Consultant to provide technical support and help improve IT Service Management processes. The ideal candidate will have strong desktop troubleshooting skills, ITSM/ITIL knowledge, and excellent communication skills.

Key Responsibilities
  • Provide in-person desktop and technical support to employees.
  • Troubleshoot and support desktop operating systems, applications, hardware, laptops, printers, and peripherals.
  • Support Android, iOS, and other mobile devices.
  • Handle escalated issues from the help desk.
  • Diagnose, patch, configure, and deploy desktop systems and IT hardware.
  • Identify and implement ITSM process improvements based on ITIL best practices.
  • Work with users at all levels, including executives.
  • Prioritize tasks and resolve technical issues efficiently.
  • Document solutions, procedures, and support activities.
Required Skills
  • 4–7 years of relevant experience.
  • Strong desktop support and troubleshooting experience.
  • Experience with desktop hardware, software, laptops, printers, and mobile devices.
  • Knowledge of ITSM and ITIL best practices.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving, organizational, and time-management skills.
  • Ability to work independently and manage multiple priorities.
Nice to Have
  • ITIL 4 Foundation certification.
  • CompTIA A+ certification.

Important: Candidates must be current Wisconsin residents. Local candidates in the Madison, WI area are strongly preferred. This is a 100% onsite position and relocation candidates will not be considered