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Remote Desktop Support Analyst Jobs in Middleton, WI

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc. The client is seeking a Desktop Support ...

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

This is a remote position with occasional office/site visits for troubleshooting and/or project ... by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: • Tier 3 ...

New

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

This is a remote position with occasional office/site visits for troubleshooting and/or project ... by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: • Tier 3 ...

New

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including ...

TEKsystems

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

... support responsibilities while contributing to technology initiatives. This is primarily a remote ... Troubleshoot and resolve complex desktop-related incidents and service requests. * Support and ...

New

TEKsystems

Desktop Engineer

Madison, WI · Remote

$25 - $29/hr

... support responsibilities while contributing to technology initiatives. This is primarily a remote ... Troubleshoot and resolve complex desktop-related incidents and service requests. * Support and ...

New

PNC Bank

Loan Support Analyst Sr (Commercial)

Portage, WI · On-site +1

$41K - $82K/yr

As a Loan Support Analyst Sr, within PNC's Business Credit Loan Admin Organization, you will be ... This position may be eligible for remote work in select geographic locations, subject to approval ...

Posted today

WPS

Provider Network Reimbursement Analyst

Madison, WI · On-site +1

Role Snapshot The Provider Network Reimbursement Analyst completes data analyses to support ... We are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois ...

Rural Mutual Insurance

Actuarial Analyst

Madison, WI · On-site +1

... support and professional development opportunities. This is a remote position with periodic on-site ... analytical, problem-solving, and quantitative skills. • Proficiency in Microsoft Excel. • ...

AprilAire

Sales Data Analyst-LTE

Madison, WI · Remote

Remote--candidate must live within a 75 mile radius of Madison, WI Responsibilities The primary ... Supporting existing sales claim back workflows currently handled by multiple team members

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote desktop support analyst in Middleton, WI is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $30.14 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What cities near Middleton, WI are hiring for Remote Desktop Support Analyst jobs?

Cities near Middleton, WI with the most Remote Desktop Support Analyst job openings:

Remote Desktop Support Analyst jobs near you

Desktop Support Specialist

VIVA USA INC

WI • On-site, Remote

Contractor

Posted 7 days ago

Job description

This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
The client is seeking a Desktop Support IV.
Project details:
The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the client.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must.
The main activities for this role are as follows:
Tier 3 support and maintenance of workstation software and hardware
Support and maintenance of Operating Systems for user workstations
Peripheral device support (printers/scanner/etc) and maintenance
Incident and Service Request Management
Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
Support and maintenance of Operating Systems for user workstations (5 years or more required)
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
Incident and Service Request Management (5 years or more REQUIRED)
Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
Patch Management
Imaging experience using management tool (SCCM, Ivanti, etc.)
Learning management system (LMS) support experience
Google Workspace experience
Microsoft's Group Policy Object (GPO) experience
Notes:
This is a remote position with occasional office/site visits for troubleshooting and/or project work.
This role is mostly remote within the client but may require coming into the central office on a monthly basis for implementations, meetings, etc.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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