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Desktop Support Manager Jobs in Milwaukee, WI (NOW HIRING)

AA2IT

Desktop Support Technician

Brookfield, WI · On-site

$19 - $24.25/hr

Desktop Support Technician We are looking for a Desktop Support Technician in Brookfield, WI for a 3 month contract-to-hire opportunity providing desktop support service. Qualifications * 3+ years of ...

Apex Systems

Desktop Support

Oconomowoc, WI

$17/hr

Job#: 3033350 Desktop Support Technician (Contract) Location: Fully onsite at one of the following ... Exposure to mobile device management (MDM), ideally Intune * Strong interpersonal skills (empathy ...

AA2IT

Desktop Support Technician

Milwaukee, WI · On-site

$21/hr

Desktop Support Tech Location: 9900 W Innovation Dr, Wauwatosa WI Rate: $21/HR Top skills: Desktop Support and Customer Service. Hours: M-F 8 AM to 5 PM CST. No on-call. Experience: Min. 1 year of ...

AA2IT

Desktop Support Tech II

Brookfield, WI · On-site

$45K/yr

Desktop support at corporate location. Top two required skills that candidates must have: Customer services and administration (paperwork, case notes, etc). Looking for 3-5 years desktop support ...

AA2IT

Desktop Support Technician

Waukesha, WI · On-site

$21 - $23/hr

Desktop Support Technician Location: 400 S Prairie Ave, Waukesha Pay Rate: $21-23/HR Background, Drug, and Citizenship screening requirements: Per Federal Law, Marijuana is part of the drug screening ...

Concord IT Systems

Desktop Support-I

Milwaukee, WI · On-site

$20 - $25.25/hr

The Desktop Support Point of Sale Technician serves as the first point of contact for IT related ... Ability to manage working in a high stress environment. * Take ownership for work and initiative ...

Information Resource Group

Desktop Support I

Milwaukee, WI · On-site

$20 - $25.25/hr

Role: Desktop Support 1 Location: Milwaukee, WI -Candidate MUST be a WI resident. No Relocation ... queue management, and proactive identification of recurring issues to support continuous ...

Concord IT Systems

Desktop Support

Milwaukee, WI · On-site

$20 - $25.25/hr

Provide daily support for PC hardware and software, including windows 10, Office 365 and other departmental and enterprise applications. * Participate in installing, configuring, and maintaining ...

E-Solutions

Desktop Support / Milwaukee, WI

Milwaukee, WI · On-site

$20 - $25.25/hr

... Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart ... ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ...

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Management system. 2. Respond to inquiries in person, over the phone, or via email with a high rate ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

ApTask

Desktop Support Technician

Waukesha, WI · On-site

$24 - $25/hr

It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as Client, IBM, Cisco, Dell, Apple ...

Kyyba

Help Desk / Desktop Support Technician

Pewaukee, WI · On-site

$19.50 - $26.50/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI ... The resource will handle PC-side support, hardware troubleshooting, and ticket management. * The ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Milwaukee, WI is $35.64, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.36 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
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What cities near Milwaukee, WI are hiring for Desktop Support Manager jobs? Cities near Milwaukee, WI with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Technician

Desktop Support Technician

AA2IT

Brookfield, WI • On-site

$19 - $24.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support Technician

We are looking for a Desktop Support Technician in Brookfield, WI for a 3 month contract-to-hire opportunity providing desktop support service.

Qualifications
  • 3+ years of Desktop Support experience
  • HS Diploma or GED, AA or BS degree preferred
  • CompTIA A+ Certification preferred
  • Great customer service skills
Responsibilities
  • Providing desktop support to users
  • Deliver exceptional, white glove customer service
  • Interacting and servicing clients with any technical problem they are experiencing.
  • Be helpful, relatable, and pleasant while diagnosing and fixing their problems
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Be helpful and understanding
  • Customize the customer experience for every individual
  • Prepare reports for analysis of product failure trends and service issues
  • Service customers with whatever technical issues they may have in the most pleasant way possible

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