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Desktop Support Manager Jobs in Milwaukee, WI (NOW HIRING)

Raas Info Solutions Pvt Ltd

Desktop Support

Milwaukee, WI · On-site

$20 - $25.25/hr

Desktop support Technician Location : Milwaukee, Wisconsin 53212 (onsite) Mode: Contract Note ... contract • Manage shift and shift planning including on call roster • Manage Resource ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee ... Excellent time management, problem solving, troubleshooting and multi-tasking ability. * Experience ...

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Management system. 2. Respond to inquiries in person, over the phone, or via email with a high rate ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Management system. 2. Respond to inquiries in person, over the phone, or via email with a high rate ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

IT Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin ... Strong time management, problem solving, troubleshooting and multi-tasking ability. * Experience in ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team ... Manage the reporting of SLAs, Adherence of SLA and contract Manage shift and shift planning ...

TEKsystems

Pc Technician Support

Milwaukee, WI

$20 - $22/hr

Perform laptop and desktop refreshes, including installation, configuration, migration, and ... Effective time management skills with the ability to prioritize multiple tasks. Preferred ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Milwaukee, WI

Desktop Support Manager information

See Milwaukee, WI salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support manager in Milwaukee, WI is $35.64, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.36 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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For Desktop Support Manager jobs in Milwaukee, WI, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Milwaukee, WI are:

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Cities near Milwaukee, WI with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,129 per year, or $35.6 per hour.

Desktop Support

Raas Info Solutions Pvt Ltd

Milwaukee, WI • On-site

$20 - $25.25/hr

Other

Posted 23 days ago

Job description

Hi, Hope you are doing well. I have an immediate requirement. Please let me know if you are interested in this role, and share your updated resume. Title : Desktop support Technician Location : Milwaukee, Wisconsin 53212 (onsite) Mode: Contract Note:- Candidate must have own transportation and comfortable for Vaccination/ DT. Job Description As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Manage the reporting of SLAs, Adherence of SLA and contract • Manage shift and shift planning including on call roster • Manage Resource productivity • Enable the team with training and development • Ensure security compliance • Ensure sufficient inventory level is managed across locations • Ensure all service request and incidents are resolved before agreed service levels • Plan and execute any move request or project work • Lead the team by providing technical and process assistance to below activities • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks • Perform onsite updates, Configuration changes, or Software installations. • Provide onsite technical assistance to end users by visiting their desk location • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Perform end-user support related security and controls and compliance related tasks such as • Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. • Provide On-call support if required outside business hours on a rotational basis Desired Qualifications: • Experience with various desktop systems, operating systems, and diverse technical environments. • Excellent customer service orientation and verbal communication skills. • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. • Ability to install software for and troubleshoot a wide range of applications. • Analytical thinking and problem-solving ability. • CompTIA A+ certification or equivalent certification • Flexible for travelling to remote sites or cluster • Should be able to lift weight up to 30lbs at waist level Thanks, Ravi Kumar Raas Infotek Newark, DE 19702 Direct No: 302-286-9894 Email: Ravi.kumar@raasinfotek.com

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