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Helpdesk Jobs in Madison, WI (NOW HIRING)

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

IRG is looking for a Helpdesk Representive Location is Madison WI Duration 12+ Months Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Capitol Mechanical

Sheet Metal Helper

Sun Prairie, WI · On-site

$15.75 - $20.50/hr

We are looking for a Sheet Metal Helper to work closely with the job site Foreman to install heating, air conditioning and ventilating systems. This includes heavy, physical tasks, working with power ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to ...

Tekni-Plex

Production Helper 3rd Shift

Madison, WI

$20/hr

Every day, you help turn ideas into impact using science, technology, and creativity to tackle real-world challenges. You are part of a company whose work helps improve patient outcomes in healthcare ...

Tekni-Plex

Production Helper 3rd Shift

Madison, WI · On-site

$20/hr

Every day, you help turn ideas into impact using science, technology, and creativity to tackle real-world challenges. You are part of a company whose work helps improve patient outcomes in healthcare ...

Integrated Resources INC

Help Desk Technician

Madison, WI

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...

EK Machine

Electrical Helper - 1st Shift

Fall River, WI · On-site

$19 - $24.50/hr

Electrical Helper Location: Fall River, WI Job Type: Full Time Shift: 1st Shift About Us: EK, based in Fall River, WI, is a fast-growing manufacturing company with over 50 years of experience in ...

EK Machine

Electrical Helper - 3rd Shift

Fall River, WI

$19 - $24.50/hr

Electrical Helper Location: Fall River, WI Job Type: Full Time Shift: 3rd Shift About Us: EK, based in Fall River, WI, is a fast-growing manufacturing company with over 50 years of experience in ...

Integrated Resources INC

Help Desk Technician

Madison, WI

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...

EK Machine

Electrical Helper - 1st Shift

Fall River, WI · On-site

$19 - $24.50/hr

Electrical Helper Location: Fall River, WI Job Type: Full Time Shift: 1st Shift About Us: EK, based in Fall River, WI, is a fast-growing manufacturing company with over 50 years of experience in ...

EK Machine

Electrical Helper - 3rd Shift

Fall River, WI · On-site

$19 - $24.50/hr

Electrical Helper Location: Fall River, WI Job Type: Full Time Shift: 3rd Shift About Us: EK, based in Fall River, WI, is a fast-growing manufacturing company with over 50 years of experience in ...

EK Machine

Weekend Fabrication Helper

Fall River, WI · On-site

$20 - $22.50/hr

SUMMARY Assists the fabrication department by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Assists other machine ...

EK Machine

Weekend Fabrication Helper

Fall River, WI · On-site

$20 - $22.50/hr

SUMMARY Assists the fabrication department by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Assists other machine ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Madison, WI

Helpdesk information

See Madison, WI salary details

$12

$23

$34

How much do helpdesk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for helpdesk in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Madison, WI?

The most popular types of Helpdesk jobs in Madison, WI are:

What are popular job titles related to Helpdesk jobs in Madison, WI?

For Helpdesk jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Madison, WI look for?

The top searched job categories for Helpdesk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Helpdesk jobs?

Cities near Madison, WI with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,528 per year, or $23.3 per hour.

Help Desk - 2

Information Resource group, Inc.

Madison, WI • On-site

$20.25 - $27.25/hr

Other

Re-posted 13 days ago

Job description

IRG is looking for a Helpdesk Representive
Location is Madison WI
Duration 12+ Months
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
QualificationRatingMust HaveMS Windows 101 YrsCustomer Service1 YrsExcellent Communication Skills2 YrsDiagnostics & Troubleshooting2 YrsWork with customers to solve problems and support their needs2 YrsMS Office products2 YrsHave knowledge and experience of Windows, PC based work processing, scheduling, spreadsheet, email,2 YrsRespond to customer requests (verbally and in writing)1 YrsOutlook (MS)2 YrsMS Office 2010/O3651 YrsMS Windows 72 YrsWeb Browser - Internet Explorer2 YrsGood organizational skills and attention to detail2 YrsPhone based technical support1 YrsExperience troubleshooting technology support issues2 YrsInterpersonal skills1 YrsSmartphones and Tablets1 YrsNice to HaveCall Tracking Software1 YrsACD1 YrsAble to work independently1 YrsServer & End User Support - Email1 YrsMS Windows XP1 YrsProblem documentation and communication1 YrsGeneral understanding of LANDesk (for patch management, software deployment, inventory management an1 YrsActive Directory1 Yrs

To apply please send updated resume and contact information to Ahague@irginc.net or give me a call at 573-632-6474 ex 205