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1St Line It Support Jobs (NOW HIRING)

EOS

IT Support Engineer

Austin, TX · On-site

$65K - $75K/yr

The IT Support Enginee r will support, monitor, and maintain a wide array of AV conferencing and ... Provide first-line contact to clients via phone, email, and remote VPN access. * Diagnose ...

L3Harris Technologies

IT Support Technician

Greenville, TX · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ...

Radiant

IT Support Analyst

El Segundo, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

About the Role Radiant is seeking a dedicated IT Support Analyst ... You will be the first line of support to all end users in the organization for computer, software ...

Radiant Industries

IT Support Analyst

El Segundo, CA · On-site

$30 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

About the Role Radiant is seeking a dedicated IT Support Analyst ... You will be the first line of support to all end users in the organization for computer, software ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

This role is the first line of internal IT support at Gravitate - owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth ...

Luvata Appleton, LLC

IT Support Specialist

Kimberly, WI · On-site

Provides first-line technical support and basic Windows administration for office and production ... The position is intended for a developing IT professional who can learn Luvata Appleton business ...

E-Space

Help Desk Technician Intern

Arlington, TX

$13.50 - $18/hr

What You'll Do: - Provide first-line IT support for employees (hardware, software, access issues) - Assist with onboarding and offboarding (laptops, accounts, permissions) - Troubleshoot basic ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

Charles Schwab Inc.

IT Service Support Analyst

Austin, TX · On-site

$26.92 - $38.56/hr

... front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact. We are ...

L3HHCM20

IT Support Technician

Sunrise, FL

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ...

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1St Line It Support information

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How much do 1st line it support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in 1st line IT support?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is the easiest entry-level 1st Line IT Support job to start at?

Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance to users.

What does a 1st line IT support do?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st line IT support?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

HELP DESK - IT SUPPORT SPECIALIST I

Gate Fuel Service

Jacksonville, FL • On-site

Full-time

Re-posted 21 days ago

Job description

Company Overview
GATE Petroleum is a diversified Jacksonville based company with core businesses in Retail Convenience Stores, Wholesale Fuel Services, Standalone Car Washes, and Hospitality which includes two oceanfront resorts and clubs.
Position Summary
The IT Support Specialist is responsible for delivering technical support across the organization, ensuring the smooth operation of hardware, software, network systems, and applications. This role serves as the first point of contact for end-users experiencing IT issues and plays a critical role in maintaining system uptime and user productivity.
Key Responsibilities
  • Provide first-line technical support via phone, email, and in-person for hardware, software, and network-related issues.
  • Monitor ticket queues for break/fix and request calls
  • Diagnose and resolve technical problems; escalate complex issues to Level 3 support as needed.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and software applications.
  • Manage user accounts, access permissions, and IT documentation.
  • Monitor system performance and conduct regular maintenance and updates.
  • Maintain documentation for solutions, issues, change control, and testing procedures.
  • Coordinate with vendors and other business units to resolve system functionality concerns.
  • Train end-users on IT best practices and new technologies.
  • Participate in the development and execution of IT goals, policies, and priorities.
  • Ensure compliance with internal IT policies and cybersecurity protocols.
  • Any other helpdesk duties that arise to support business needs.

Qualifications
  • 2+ years of experience in IT support, helpdesk roles, or 2+ years working in a retail environment with knowledge of POS/end of day processes.
  • Strong troubleshooting skills and technical knowledge of Windows and networking.
  • Familiarity with helpdesk software and remote desktop tools.
  • Excellent communication and customer service skills.
  • Ability to explain technical concepts to non-technical users.
  • Detail-oriented with a proactive approach to problem-solving.

Preferred Skills
  • Experience with Active Directory, Microsoft 365, VPNs, and endpoint security.
  • Understanding of ITIL frameworks and basic cybersecurity hygiene.
  • Exposure to ticket triage, asset tracking, and onboarding workflows.
  • Basic TCP/IP Networking and Troubleshooting
  • Network cable management
  • Phone system support

Other requirements:
  • Must be available for overtime, off hours, working at remote sites and weekend call rotation.
  • Must be able to lift, carry, and move up to 50 pounds
  • Must be able to bend, kneel, stoop, and reach (including overhead)
  • Travel may be required to off-site locations for IT support.
  • Must have a valid driver's license for day and nighttime driving and proof of valid auto insurance
  • Flexibility to accommodate both scheduled and unscheduled site visits based on business needs. May require overnight stays including weekends.
  • Track time in applicable time keeping system
  • Maintain confidentiality of data

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