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1St Line It Support Jobs (NOW HIRING)

IPEG Industrial Group

IT Support Specialist

Niles, IL · On-site

Role The IT Support Specialist provides exceptional support and ensures seamless operation of ... Provide first-line technical assistance to employees, addressing issues related to hardware ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

Provide user support and serve as the first point of contact for IT issues and error reporting Qualifications of an IT Support: * 2+ years of experience in computer networks and systems maintenance

Ivy Tech

IT Support

Columbus, IN · On-site

$19.23/hr

Responsible for actively reaching out to supervisor for questions or case escalation. • Process IT Helpdesk cases/incidents to provide end-user support covering but not limited to issues covering ...

Ivy Tech

IT Support

Columbus, IN

$19.23/hr

Process IT Helpdesk cases/incidents to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network ...

Ivy Tech Community College

IT Support

Columbus, IN · On-site

$20 - $27.50/hr

The IT Support role involves providing technical and user support, processing IT Helpdesk cases, and assisting in various IT-related projects to ensure efficient operations and excellent customer ...

Link Technologies

IT Support

Las Vegas, NV · On-site

$20.50 - $28.25/hr

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for IT Support to join our team. Key Tasks: Perform imaging, testing, and deployment of iPads ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

This role is the first line of internal IT support at Gravitate - owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth ...

1915 South / Ashley

Associate, Technology

Mobile, AL · On-site

The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order ...

PREMIER HOME PROS LLC

IT Support Coordinator

Akron, OH · On-site

$17 - $20/hr

IT Support Coordinator Entry Level | On-Site - Akron, OH | $17-$20/hr. (Based on Experience) I ... Serve as the first line of support for hardware, software, and connectivity issues. * Troubleshoot ...

Alterra

IT Support Specialist

Snowshoe, WV

... first 30 days of employment. * Onsite Tier 1 support position with the ability to work towards and engage in Tier 2 support. Position Summary: IT Support Specialist is responsible for front-line ...

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1St Line It Support information

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How much do 1st line it support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is 1st line IT support?

First line IT support involves handling initial technical issues reported by users, such as password resets, software troubleshooting, and hardware problems. Support staff typically use remote tools and basic diagnostic skills to resolve common issues quickly before escalating more complex problems to higher support levels.

What are the key skills and qualifications needed to thrive in the 1St Line It Support position, and why are they important?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is L1, L2, and L3 support salary?

For 1st Line IT Support roles, salaries typically range from $30,000 to $45,000 annually, depending on experience and location. L2 and L3 support roles generally offer higher salaries, often between $45,000 and $70,000 for L2 and $70,000 or more for L3, reflecting increased expertise and responsibilities. Certifications like CompTIA or Microsoft can influence salary levels in these support tiers.

What is 1st line, 2nd line, and 3rd line support?

In IT support roles, 1st line support is the initial contact point that handles basic issues and troubleshooting, often using remote tools or knowledge bases. 2nd line support involves more experienced technicians who resolve more complex problems, while 3rd line support consists of specialists or developers who address advanced or unresolved issues. These support levels help organize problem resolution and ensure efficient service delivery in IT environments.

What are some typical daily tasks and responsibilities in a 1st Line IT Support role?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st Line IT Support job?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What job makes $10,000 a month without a degree?

A 1st Line IT Support role typically does not pay $10,000 a month without significant experience or specialized certifications. High-paying IT roles such as cloud engineers, cybersecurity specialists, or software developers may reach that level, often requiring technical skills, certifications, and experience rather than a degree alone.
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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 30% Full Time, 61% Part Time, and 8% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

IT Support Specialist

IPEG Industrial Group

Niles, IL • On-site

Full-time

Posted 26 days ago

Job description

Role
The IT Support Specialist provides exceptional support and ensures seamless operation of IT systems, networks, and devices across the organization. The role provides technical assistance and training to computer users, computer imaging and configuration, printer and network maintenance, and supports various SaaS applications. This position will report to the Director of Network Services and Cyber Security and is located in Niles, Illinois.
Duties and Responsibilities
Technical Support
  • Provide first-line technical assistance to employees, addressing issues related to hardware, software, and networks.
  • Diagnose and troubleshoot technical problems, including desktop, laptop, printer, and mobile device issues.
  • Respond promptly to tickets, ensuring resolution timelines are met.
  • Provide support for remote workers and travel to other sites for on-site support.
Workstation and Network Management
  • Deploy operating systems and software to workstations
  • Document system configurations, changes, and troubleshooting procedures for future reference.
  • Assist in the installation, configuration, and maintenance of network infrastructure, including switches, and access points.
  • Ensure network connectivity is stable and secure, addressing issues as they arise.
  • Create user accounts and provide support for enterprise applications
User Training and Documentation
  • Provide user training on IT tools and systems to enhance efficiency and reduce common issues.
  • Create and maintain user guides and documentation for IT processes and tools.
  • Support onboarding processes by ensuring new employees have access to necessary IT systems and devices.
Required Skills and Qualifications
  • Education: Associate degree in a technology field, or equivalent technical certificate.
  • Experience: Entry level, experience is welcomed
  • Technical Expertise: Understanding of Microsoft Windows troubleshooting; knowledge of networking protocols; iOS device knowledge.
  • Problem-Solving Skills: Demonstrated ability to diagnose and resolve technical issues efficiently.
  • Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.
  • Certifications: CompTIA A+, Network+, or similar certifications are a plus, but not required.

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