ZipRecruiter

Log In

1

1St Line It Support Jobs (NOW HIRING)

PRIORITY ONDEMAND

IT Support Engineer

Redlands, CA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...

Priority OnDemand

IT Support Engineer

Redlands, CA · On-site

$77K - $93K/yr

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

This role is the first line of internal IT support at Gravitate -- owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

The role is critical for maintaining system performance, providing first-level support, and ... Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services ...

GardaWorld

IT Support Analyst

Saint Louis, MO

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This ... Troubleshoot first-line technical issues. Diagnose and resolve hardware and software issues related ...

1915 South / Ashley

Associate, Technology

Thomasville, GA · On-site

The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order ...

Apply Early

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

Airlite Plastics

Manager, IT Support

Omaha, NE · On-site

This role provides people-first leadership in accordance with the Airlite Way, fostering ... leave our line of sight. Successful candidates for the role will possess the following:

Bath Spa University

Within this role you will provide first-line support for hardware and software issues, ensuring a high standard of service delivery. You will be the routine contact point for IT support, ...

next page

Showing results 1-20

All Jobs1St Line It Support Jobs

1St Line It Support information

See salary details

$12

$20

$32

How much do 1st line it support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is 1st line IT support?

First line IT support involves handling initial technical issues reported by users, such as password resets, software troubleshooting, and hardware problems. Support staff typically use remote tools and basic diagnostic skills to resolve common issues quickly before escalating more complex problems to higher support levels.

What are the key skills and qualifications needed to thrive in the 1St Line It Support position, and why are they important?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is a Level 1 IT support job description?

A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through simple solutions. It typically requires good communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This role often serves as the first point of contact in an IT support team.

What is 1st line, 2nd line, and 3rd line support?

In 1st line support, IT support staff handle basic issues and common questions, often using remote tools and troubleshooting guides. 2nd line support involves more complex problems that require deeper technical knowledge and may involve on-site work or specialized tools. 3rd line support consists of experts or developers who resolve the most difficult issues, often involving system modifications or advanced diagnostics.

What are some typical daily tasks and responsibilities in a 1st Line IT Support role?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st Line IT Support job?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What hot tech job pays $775 000?

While most 1st Line IT Support roles do not pay such high salaries, specialized positions in cybersecurity, cloud architecture, or executive-level IT management can reach or exceed this figure, especially with extensive experience and certifications. These roles often require advanced skills, certifications like CISSP or AWS, and work in high-demand environments or leadership positions.
More about 1St Line It Support jobs
What states have the most 1St Line It Support jobs? States with the most job openings for 1St Line It Support jobs include:
What job categories do people searching 1St Line It Support jobs look for? The top searched job categories for 1St Line It Support jobs are:
1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
IT Support Engineer

IT Support Engineer

PRIORITY ONDEMAND

Redlands, CA • On-site

Other

Posted 26 days ago

Job description

Description:

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of support for the organization and highly visible.  Responsibilities include maintenance and management of company desktops, notebooks, mobile devices, printers, servers, network devices and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires an in-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices is necessary. The successful candidate will who will be responsible for the effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems.

Job Functions:

  • Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues
  • Track and document work tasks, changes and issues daily in the ticket system.
  • Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
  • Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.
  • Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.
  • Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.
  • Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.
  • Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.
  • Provide support for mobile devices, including Android, iPhone and iPad.
  • Troubleshoot Windows 7 and 10 operating systems, applications and networking functions.
  • Setup and configure workstations to be used in diverse environments, adhering to security requirements.
  • Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
  • Provide assistance to clients for general operation of standard supported COTS software.
  • Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
  • Other duties as assigned

Job Requirements:

  • AA degree preferred or equivalent experience with 3-5 years of experience supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly
  • 1–2 years’ experience with Desktop Engineering and architectural support planning and strong focus on the technical elements of desktop, Microsoft AD, and GPO
  • Strong skills in general MS Office application troubleshooting
  • Experience with Office 365, SharePoint, One Drive
  • Experience in installation, upgrades, and support of Windows desktops
  • Experience supporting End User Computing devices/BYOD/Cellular devices
  • Experience supporting remote users
  • Understanding of core LAN/WAN network technologies (TCP/IP, DNS, DHCP, Routing, switches, wiring) and Firewall fundamentals
  • Healthcare and EMS (Emergency Medical Services) experienced preferred

Physical Skills:

  • While performing the duties of this job, the employee is regularly required to stand, talk or hear.
  • The employee frequently is required to walk; sit; use hands and reach with hands and arms.
  • Must have the manual dexterity to skillfully operate a computer keyboard and other standard office equipment, such as facsimile and telephone. 
  • The employee must occasionally lift and/or move up to 50 pounds. 
  • Corrected vision in normal range.

Apply