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1St Line It Support Jobs (NOW HIRING)

mchhs

IT SUPPORT SPECIALIST

Blair, NE

Provide first-line technical support via helpdesk phone and ticketing systems following ITIL ... Minimum 3 years of IT support or helpdesk experience preferred * Experience in a healthcare ...

Hume Christian Camps

IT Support Technician

Hume, CA · On-site

$20.75 - $28.50/hr

They are seeking an IT Support Technician to provide first-line technical support to staff and seasonal employees, assisting with device management, network support, and helpdesk operations.

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

Provide user support and serve as the first point of contact for IT issues and error reporting Qualifications of an IT Support: * 2+ years of experience in computer networks and systems maintenance

PRIORITY ONDEMAND

IT Support Engineer

Redlands, CA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...

TEKsystems

It Support Specialist

Boulder, CO

$20 - $29/hr

Act as the first line of IT support for tickets, walk-ups, and remote user requests * Troubleshoot hardware, software, and user access issues across multiple platforms * Provide primary support for ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX

This role is the first line of internal IT support at Gravitate - owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

The role is critical for maintaining system performance, providing first-level support, and ... Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services ...

GardaWorld

IT Support Analyst

Saint Louis, MO · On-site

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This ... Troubleshoot first-line technical issues. * Diagnose and resolve hardware and software issues ...

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How much do 1st line it support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is 1st line IT support?

First line IT support involves handling initial technical issues reported by users, such as password resets, software troubleshooting, and hardware problems. Support staff typically use remote tools and basic diagnostic skills to resolve common issues quickly before escalating more complex problems to higher support levels.

What are the key skills and qualifications needed to thrive in the 1St Line It Support position, and why are they important?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is a Level 1 IT support job description?

A Level 1 IT support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, resetting passwords, and guiding users through simple solutions. It typically requires good communication skills, familiarity with common operating systems and tools, and may involve logging issues in a ticketing system. This role often serves as the first point of contact in an IT support team.

What is 1st line, 2nd line, and 3rd line support?

In 1st line support, IT support staff handle basic issues and common questions, often using remote tools and troubleshooting guides. 2nd line support involves more complex problems that require deeper technical knowledge and may involve on-site work or specialized tools. 3rd line support consists of experts or developers who resolve the most difficult issues, often involving system modifications or advanced diagnostics.

What are some typical daily tasks and responsibilities in a 1st Line IT Support role?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What is a 1st Line IT Support job?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What hot tech job pays $775 000?

While most 1st Line IT Support roles do not pay such high salaries, specialized positions in cybersecurity, cloud architecture, or executive-level IT management can reach or exceed this figure, especially with extensive experience and certifications. These roles often require advanced skills, certifications like CISSP or AWS, and work in high-demand environments or leadership positions.
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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

IT SUPPORT SPECIALIST

mchhs

Blair, NE

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

We are excited to expand our IT team with an additional position!

Memorial Community Hospital and Health System is seeking a skilled and customer-focused IT Support Specialist to provide frontline technical support and ensure seamless daily technology operations in Blair, NE.

In this role, you will serve as a key resource for end-users, delivering timely troubleshooting and resolution of IT issues while collaborating with the IT team to support critical systems. You’ll play an essential role in maintaining secure, reliable, and efficient IT services across the organization.

What You’ll Do:

  • Provide first-line technical support via helpdesk phone and ticketing systems following ITIL standards
  • Troubleshoot hardware, software, network, and system issues; escalate complex cases as needed
  • Support and maintain Local Area Networks (LAN)
  • Administer and monitor Active Directory and Microsoft 365 / Entra ID environments
  • Maintain accurate documentation and ticket records for support and escalation
  • Install, configure, and support hardware, software, and related equipment
  • Participate in security initiatives and promote a security-first mindset
  • Analyze and report technical issues, trends, and system data
  • Assist with software implementation, testing, and maintenance
  • Identify system improvement opportunities and recommend enhancements
  • Support enterprise backup solutions and monitor for potential issues
  • Participate in rotating on-call support schedule (remote and onsite)
  • Collaborate with IT leadership and team on projects and service delivery
  • Prepare and maintain technical documentation

What You’ll Need:

Education

  • Associate Degree in Information Technology or related field (preferred)

Experience

  • Minimum 3 years of IT support or helpdesk experience preferred
  • Experience in a healthcare environment preferred
  • Hands-on experience with:
    • Windows and macOS systems
    • PC diagnostics, repair, imaging, and maintenance
    • Network hardware and peripherals
    • Microsoft 365 and Active Directory
    • Enterprise backup solutions
    • Working knowledge of Windows Server and network protocols (TCP/IP)

Skills & Competencies

  • Strong troubleshooting and problem-solving abilities
  • Excellent customer service and communication skills
  • Ability to explain technical concepts to non-technical users
  • High attention to detail and strong organizational skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Knowledge of HIPAA, PHI, and PCI compliance standards
  • Team-oriented mindset with a positive, collaborative attitude
  • Strong desire to learn and grow professionally

Schedule:

  • On-site position in Blair, NE
  • Includes participation in a rotating on-call schedule

Perks and Benefits:

  • Competitive compensation and benefit package
  • Paid Time Off
  • Health, Dental, and Vision insurance at competitive rates
  • Basic Life and AD&D insurance provided by MCH
  • Short and long-term disability coverage provided by MCH
  • 401(k) and Roth Retirement Plan with company match
  • Employee Assistance Program
  • Wellness Program
  • Tuition Reimbursement
  • Employee Discounts

Equal Opportunity Employer: Memorial Community Hospital & Health System is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

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