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1St Line It Support Jobs (NOW HIRING)

Coforge

Service Now IT Support

Charleston, WV · On-site

Job Title: Service Now IT Support Key Skills: IT Service Desk / Technical Support, Incident ... To endeavor to provide an Above Customer Expectation Service Undertake first line resolution ...

Red Cup IT

IT Support Engineer

Red Cup IT is seeking an IT Support Engineer who will provide technical assistance to users and ... Responsibilities : • Provide first-line and second-line technical support to employees or ...

Ransom Everglades

IT Support Specialist

Miami, FL · On-site

The IT Support Specialist assists computer users by answering questions, resolving technical issues ... Serve as the first line of response for incoming queries and issues related to laptops, software ...

Ion Networking

IT Support Engineer - Level 1

Windham, ME · On-site

$20 - $25/hr

Provide first-line support for hardware, software, and network-related issues. * Install, configure ... Utilize IT support tools to provide remote assistance. * Backup & Disaster Recovery: Deploy and ...

Firebolt Group Inc

IT Support Specialist

Wixom, MI · On-site

$50/hr

This is a hands-on, on-site role providing first-line technical support to approximately 65 ... The IT Support Specialist is the first responder for all support requests, owning the help desk ...

Meineke - 1832

IT Support Assistant

Noblesville, IN · On-site

$15 - $17/hr

... an entry-level IT Support Assistant to join our small but growing IT team. This is a great ... You'll be the first line of support for day-to-day technical issues across our store network ...

Liferoots Inc

IT Specialist

Albuquerque, NM · On-site

Position Summary The IT Support and Training Specialist is a hands-on individual contributor responsible for providing first-line technical support and employee technology training at both LifeROOTS ...

Radiant

IT Support Analyst

El Segundo, CA · On-site

About the Role Radiant is seeking a dedicated IT Support Analyst ... You will be the first line of support to all end users in the organization for computer, software ...

Diamond Assets

IT Support Specialist II

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource ... first-line support staff. Building on the foundation of the Support Specialist 1 role, this ...

Lease End

IT Support Engineer

Lehi, UT · On-site

$55 - $75/hr

And if that resonates with you We're looking for an IT support engineer with a few years experience ... You'll need to respond to requests for support and be the first line of defense for troubleshooting ...

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1St Line It Support information

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How much do 1st line it support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is a 1st line IT support?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What does a 1st line IT support do?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What are the key skills and qualifications needed to thrive in 1st line IT support?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is the easiest entry-level 1st Line IT Support job to start at?

Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance and troubleshooting for users.
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1St Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

IT Support Engineer

Financial Technology Partners

New York, NY • On-site

Full-time

Re-posted 11 days ago

Job description

IT Support Engineer - FinTech Investment Banking
Location: New York City
Work Model: Hybrid (4 days in office, 1 days remote)
Position
Financial Technology Partners ("FT Partners") is seeking an IT Support Engineer to join our New York office. This is an excellent opportunity for a motivated IT professional looking to build their career in a fast-paced, high-performance investment banking environment.
The successful candidate will be responsible for providing first-line technical support to our investment banking professionals, maintaining local office technology, provisioning user devices, assisting with user administration, and ensuring a seamless technology experience across the New York office. This role requires strong technical troubleshooting skills, exceptional customer service, and the ability to thrive in a demanding, client-focused environment.
Company Description
Financial Technology Partners (aka "FT Partners") is the only investment banking firm focused exclusively on the financial technology sector. We broadly define the sector as the dynamic convergence of technology-based solutions and financial services. FT Partners has been recognized as "Dealmaker of the Year" and "Investment Banking Firm of the Year" by The M&A Advisor and was also named one of the Top Internship Programs by Firsthand (Vault).
The firm was founded by Steve McLaughlin, Managing Partner, formerly a senior investment banker in Goldman Sachs & Co.'s Financial Technology Group and Financial Institutions Group in New York and San Francisco. The firm's Founder and senior bankers are highly experienced investment bankers formerly with the financial technology, M&A, and investment banking groups of Goldman Sachs & Co. in New York, San Francisco, London, and Los Angeles.
Role Description
Responsibilities include:
  • Serve as the primary point of contact for desktop and end-user technical support in the New York office
  • Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
  • Image, deploy, configure, and maintain laptops and workstations
  • Provision and deprovision user accounts, laptops, and equipment for new hires and departures
  • Create and administer Active Directory and Microsoft Entra ID user accounts
  • Manage/administer enterprise AI (artificial intelligence) tools and platforms
  • Manage NTFS file permissions, security groups, and shared resources
  • Support conference room technology, Microsoft Teams, Zoom, and AV equipment
  • Assist with local office networking, hardware installations, and cabling
  • Maintain accurate IT asset inventory and technical documentation
  • Coordinate with vendors and senior IT staff to resolve infrastructure issues
  • Escalate complex issues appropriately while maintaining ownership through resolution
  • Deliver responsive, professional, white-glove technical support to employees at all levels of the organization

Must Have
  • 1-3 years of IT support, desktop support, or systems administration experience
  • Strong troubleshooting and analytical problem-solving skills
  • Experience supporting Windows 10/11 environments
  • Microsoft 365 administration and end-user support
  • Experience imaging, deploying, and configuring Windows laptops
  • Basic Active Directory administration
  • Excellent documentation and organizational skills
  • Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals
  • Outstanding customer service skills with a strong sense of urgency
  • Ability to prioritize multiple tasks in a fast-paced environment

Nice to Have
  • Microsoft Entra ID (Azure AD)
  • Microsoft Intune and Windows Autopilot
  • Microsoft Azure
  • Conditional Access and Multi-Factor Authentication (MFA)
  • Windows Server administration
  • Remote Desktop Services (RDS)
  • PowerShell scripting
  • VLANs, VPNs, firewalls, and network troubleshooting
  • SonicWall and/or Meraki networking equipment
  • PKI / Certificate management
  • Nutanix virtualization
  • Linux administration
  • Cybersecurity best practices

General Requirements
  • U.S. work authorization required. FT Partners will not sponsor applicants for work visas now or in the future.
  • Ability to occasionally support early morning, evening, or weekend maintenance activities when business needs require.
  • Ability to lift and move standard desktop equipment and workstations as needed.

Communication Skills
  • Exceptional written and verbal communication skills
  • Ability to explain technical concepts clearly to both technical and non-technical users
  • Professional demeanor with the confidence to support senior executives and investment banking professionals
  • Strong attention to detail and commitment to delivering an outstanding customer experience

Team Player
  • Team player who contributes to building a positive, collaborative environment
  • Demonstrates ownership, accountability, and follow-through
  • Works with integrity, professionalism, and discretion
  • Performs effectively under pressure while managing competing priorities
  • Committed to continuous learning and professional development
  • Upholds the firm's values and high standards of excellence

Salary: $115,000 plus 10-15% bonus potential
Why FT Partners?
  • Managing Partner and Managing Directors formerly of Goldman Sachs and JPMorgan
  • Award-winning execution recognized as Investment Banking Firm of the Year and Boutique of the Year
  • Opportunity to support both billion-dollar M&A transactions and high-growth venture-backed companies
  • Excellent career path with strong opportunities for advancement
  • Competitive compensation and benefits
  • Unparalleled deal flow with a premier client base
  • Exposure to world-class executives and leading financial technology companies
  • Collaborative, entrepreneurial, and high-performance culture

Selected Transactions Include Advising
  • Divvy's $2.5 billion sale to Bill.com
  • GreenSky's $2.2 billion sale to Goldman Sachs
  • Forge's $2 billion merger with Motive Capital Corp.
  • Truebill's $1.3 billion sale to Rocket Companies
  • Revolut's $800 million financing at a $33 billion valuation
  • SpotOn's $300 million Series F financing at a $3.6 billion valuation
  • Upgrade's $280 million Series F financing at a $6 billion valuation
  • CAIS' $225 million Series C financing at a $1 billion+ valuation
  • Bilt's $200 million financing at a $3.1 billion valuation
  • Newfront's $200 million financing at a $2.2 billion valuation
  • DailyPay's $75 million financing at a $1.8 billion valuation
  • Cart.com's $60 million Series C financing at a $1.2 billion valuation
  • Acorns' acquisition of GoHenry

Inclusion and Equal Opportunity Employment
Financial Technology Partners is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status, or any other legally protected characteristic.
If you require a reasonable accommodation as part of the application process, please contact recruiting@ftpartners.com.

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