IT Support Engineer
Redlands, CA ยท On-site
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...
Redlands, CA ยท On-site
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...
Redlands, CA ยท On-site
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...
Redlands, CA ยท On-site
$77K - $93K/yr
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...
Redlands, CA ยท On-site
$77K - $93K/yr
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... This is a customer facing role providing the first line of support for the organization and highly ...
Reporting to the US IT Support Manager and working closely with the IT Team Lead in London, this ... Perform first-line troubleshooting of Zscaler-related issues, reviewing logs and escalating ...
Reporting to the US IT Support Manager and working closely with the IT Team Lead in London, this ... Perform first-line troubleshooting of Zscaler-related issues, reviewing logs and escalating ...
Position: IT Support Location: Philadelphia, PA Duration: 3+months This Analyst will work closely with Business Analyst, Project Leads and Management to develop and maintain POS Master Data and ...
Position: IT Support Location: Philadelphia, PA Duration: 3+months This Analyst will work closely with Business Analyst, Project Leads and Management to develop and maintain POS Master Data and ...
As an IT Support Specialist II, you will be the first line of technical support for our team members, ensuring minimal downtime and smooth operation of all critical systems. You will collaborate ...
As an IT Support Specialist II, you will be the first line of technical support for our team members, ensuring minimal downtime and smooth operation of all critical systems. You will collaborate ...
Dallas, TX ยท On-site
This role is the first line of internal IT support at Gravitate -- owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth ...
Dallas, TX ยท On-site
This role is the first line of internal IT support at Gravitate -- owning the day-to-day employee experience across laptops, accounts, and SaaS tools. It's also intentionally designed with a growth ...
Houston, TX ยท On-site
The role is critical for maintaining system performance, providing first-level support, and ... Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services ...
Houston, TX ยท On-site
The role is critical for maintaining system performance, providing first-level support, and ... Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services ...
Houston, TX ยท On-site
The role is critical for maintaining system performance, providing first-level support, and ... Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services ...
Quick apply
Houston, TX ยท On-site
The role is critical for maintaining system performance, providing first-level support, and ... Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services ...
Claremont, NH ยท On-site
$22.75 - $31.25/hr
Director of Information Technology Employment Type: Full-Time- On-site ( This is not a remote ... Non-Exempt The Technology Support Technician provides front-line technical support for staff and ...
Claremont, NH ยท On-site
$22.75 - $31.25/hr
Director of Information Technology Employment Type: Full-Time- On-site ( This is not a remote ... Non-Exempt The Technology Support Technician provides front-line technical support for staff and ...
The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This ... Troubleshoot first-line technical issues. Diagnose and resolve hardware and software issues related ...
The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This ... Troubleshoot first-line technical issues. Diagnose and resolve hardware and software issues related ...
Indianapolis, IN ยท On-site
$55K - $60K/yr
Provide front-line technical support to employees in the Carmel corporate office. * Deliver hands ... Clear, professional communication and a customer-first mindset , with the ability to support ...
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Indianapolis, IN ยท On-site
$55K - $60K/yr
Provide front-line technical support to employees in the Carmel corporate office. * Deliver hands ... Clear, professional communication and a customer-first mindset , with the ability to support ...
Independence, OH ยท On-site
Life Line Screening is looking for an IT Support Specialist to join their fast-paced environment in a nationwide, growing organization. This individual will be responsible for providing technical ...
Independence, OH ยท On-site
Life Line Screening is looking for an IT Support Specialist to join their fast-paced environment in a nationwide, growing organization. This individual will be responsible for providing technical ...
Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of ... Customer-first mindset with a collaborative, team-oriented approach * Ability to lift and transport ...
Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of ... Customer-first mindset with a collaborative, team-oriented approach * Ability to lift and transport ...
New Orleans, LA ยท On-site
Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of ... Customer-first mindset with a collaborative, team-oriented approach * Ability to lift and transport ...
Quick apply
New Orleans, LA ยท On-site
Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of ... Customer-first mindset with a collaborative, team-oriented approach * Ability to lift and transport ...
Thomasville, GA ยท On-site
The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order ...
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Apply Early
Thomasville, GA ยท On-site
The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order ...
Apply Early
South Jordan, UT ยท On-site
$24 - $26/hr
Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
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South Jordan, UT ยท On-site
$24 - $26/hr
Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
Clearwater, FL ยท Remote
$60K - $100K/yr
We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...
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Clearwater, FL ยท Remote
$60K - $100K/yr
We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...
Omaha, NE ยท On-site
This role provides people-first leadership in accordance with the Airlite Way, fostering ... leave our line of sight. Successful candidates for the role will possess the following:
Omaha, NE ยท On-site
This role provides people-first leadership in accordance with the Airlite Way, fostering ... leave our line of sight. Successful candidates for the role will possess the following:
Within this role you will provide first-line support for hardware and software issues, ensuring a high standard of service delivery. You will be the routine contact point for IT support, ...
Within this role you will provide first-line support for hardware and software issues, ensuring a high standard of service delivery. You will be the routine contact point for IT support, ...
Snowshoe, WV ยท On-site
... first 30 days of employment. * Onsite Tier 1 support position with the ability to work towards and engage in Tier 2 support. Position Summary: IT Support Specialist is responsible for front-line ...
Snowshoe, WV ยท On-site
... first 30 days of employment. * Onsite Tier 1 support position with the ability to work towards and engage in Tier 2 support. Position Summary: IT Support Specialist is responsible for front-line ...
$12.50 - $14.34
2% of jobs
$14.34 - $16.17
9% of jobs
$17.11 is the 25th percentile. Wages below this are outliers.
$16.17 - $18.01
26% of jobs
The median wage is $18.73 / hr.
$18.01 - $19.84
31% of jobs
$20.89 is the 75th percentile. Wages above this are outliers.
$19.84 - $21.68
12% of jobs
$21.68 - $23.51
7% of jobs
$23.51 - $25.35
5% of jobs
$25.35 - $27.19
3% of jobs
$27.19 - $29.02
2% of jobs
$29.02 - $30.86
1% of jobs
$30.86 - $32.69
1% of jobs
$12
$20
$32
To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.
A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.
A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

Description:
The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of support for the organization and highly visible.ย Responsibilities include maintenance and management of company desktops, notebooks, mobile devices, printers, servers, network devices and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires an in-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices is necessary. The successful candidate will who will be responsible for the effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems.
Job Functions:
Job Requirements:
Physical Skills:
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Health care and social assistance
1,001 - 5,000 Employees
Knoxville, TN, US