ZipRecruiter

Log In

2

Remote Technical Customer Support Jobs in Arkansas

KEYENCE

Field Application Engineer '27

Little Rock, AR · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine | Los Angeles | Cleveland | Entry-Level | Full-Time Are you ready to launch your career with one of

InsuraTec

Sales Representative (Remote)

Camden, AR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales

InsuraTec

Sales Representative (Remote)

Bryant, AR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales

InsuraTec

Sales Representative (Remote)

Searcy, AR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales

InsuraTec

Sales Representative (Remote)

Sherwood, AR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales

InsuraTec

Sales Representative (Remote)

Harrison, AR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales

next page

Showing results 1-20

All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Arkansas

Remote Technical Customer Support information

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are popular job titles related to Remote Technical Customer Support jobs in Arkansas?

For Remote Technical Customer Support jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Arkansas look for?

The top searched job categories for Remote Technical Customer Support jobs in Arkansas are:

What cities in Arkansas are hiring for Remote Technical Customer Support jobs?

Cities in Arkansas with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Arkansas as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.

Senior Remote Services Engineer, Bentonville, AR

Honeywell

Bentonville, AR • On-site, Remote

$88K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

68th of 540 rated manufacturers

Job description


We have an opportunity for a Senior Remote Services Commercial Engineer to join our Honeywell Building Automation team in Bentonville, AR.
This role is part of the Global Remote Buildings Operation Team who operate a 24/7 Engineering Response and Support to Honeywell Connected Sites around the world under a defined Service Level Agreement (SLA) and provide updated validation and analysis of Customer energy profiles and usage. You will be part of office-based teams working on various shifts who are the first point of contact for our contracted customer base.
It will be your responsibility to ensure our customers gets their issues resolved in the most expedient way possible and in accordance to their SLA agreements. You will achieve this by offering Remote Fixes and Escalations to Field Engineering Teams, and directly interfacing with customers.
You will follow a Monday through Friday schedule, working on-site in our Bentonville offices full-time and report. to the Senior Field Service Manager.
KEY RESPONSIBILITIES:
Remote Engineering & Operations
  • Provide advanced remote technical support for global multi-brand contracted customers
  • Act as escalation point for Level 1 engineers and complex technical issues
  • Perform diagnostics, fault finding, and corrective actions on BEMS, HVAC, and integrated systems
  • Deliver remote fixes or escalate to Field Engineering where required
  • Ensure SLA compliance and customer satisfaction across all interactions

Customer & Stakeholder Management
  • Interface directly with customers for issue resolution and technical discussions
  • Manage customer requests across varying levels of technical expertise
  • Liaise with Service Account Handlers, Field Teams, and third-party providers to ensure full resolution
  • Represent remote technical issues at internal forums and contribute to service improvement initiatives

Energy Optimization & Analytics
  • Apply BEMS expertise to drive measurable energy savings and system optimization
  • Analyze system behaviour, trends, and alarms to improve operational performance
  • Validate and produce customer reports aligned to energy and operational KPIs

Commercial Opportunity Ownership
  • Identify T&M and SPOT opportunities from connected contracts through:
    • Alarm analytics, system performance issues, and recurring faults
    • Remote diagnostics and engineering insights
    • Gaps in contracted scope or emerging customer needs
  • Define and scope technical solutions, including:
    • Corrective works
    • Remote optimization activities
    • Minor enhancements or engineering changes
  • Develop and support pricing of T&M and SPOT opportunities, including:
    • Estimating remote and field effort
    • Supporting commercial teams with cost inputs and technical justification
    • Ensuring alignment with standard pricing frameworks and margins
  • Convert identified opportunities into executable work orders, working with:
    • Service Account Managers
    • Sales / Commercial stakeholders
  • Track and manage execution and closure of T&M/SPOT work:
    • Ensure delivery aligns with defined scope
    • Monitor completion, customer acceptance, and revenue realization
  • Drive attach rate and revenue growth from installed base and connected services portfolio
  • Support bundling of remote services into renewals and contract expansion activities

Qualifications
YOU MUST HAVE
  • Minimum of 2 years demonstratable experience in Maintenance, Repair, Installation & Operation of Buling Energy Management Systems (BEMS).
  • Minimum of 2 years of experience working on Building Energy Management Systems .
  • Minimum of 2 years of experience working directly with customers in person or over the phone.
  • Ability to work a 24/7 shift platform.
  • High school diploma or equivalent.

WE VALUE
  • Exposure to identifying or supporting service revenue opportunities (T&M, SPOT, upgrades).
  • Strong problem-solving and analytical capabilities.
  • Commercial awareness and ability to identify value-based opportunities.
  • Experience working in remote operations centers / digital services.
  • Knowledge of managed services or connected building platforms
  • Bachelor's degree in HVAC, Electronics, Mechanical, Computer Science or related discipline

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.
HONEYWELL BENEFITS
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: July 14, 2026.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

What Honeywell employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Honeywell logo

About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

View All Honeywell Jobs

Apply