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Remote Technical Customer Support Jobs in Oregon

Higher Logic

Technical Customer Support Specialist

OR · On-site +1

This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a ...

ClickHouse

Senior Technical Customer Support Engineer

OR · On-site +1

We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering ... Strong communication skills and the ability to work fully remote with reliable connectivity * A ...

Lively

Technical Customer Success Manager

OR · On-site +1

This Technical CSM role requires thorough knowledge of our products and offerings, but also the ... Become a subject matter expert on customer support topics. * Facilitate and monitor EDI Feeds with ...

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

As a Customer Support Representative, you will provide technical support and troubleshooting for ... Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone ...

Resmed

Technical Support Specialist

OR · On-site +1

$62K - $94K/yr

Communicate with customers to precisely define software cases * Use SQL database queries and ... Base Pay Range for this position : $62,000.00 - $94,000.00 For remote positions located outside of ...

Defense Unicorns

Customer Support Engineer (ComD092)

OR · On-site +1

As a Support Engineer, you're not reading from a script or routing tickets into a void. You're the ... You'll work directly with technical customers to troubleshoot complex issues across Kubernetes ...

Web Hosting Northwest

$16 - $21.75/hr

The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This ...

Chainguard

Customer Support Manager

OR · On-site +1

You will manage the AMER Technical Support Engineering team, part of a broader global follow-the ... Your primary accountability is the quality and reliability of the escalation path: from customer ...

Obsidian Security

Head of Customer Support

OR · On-site +1

As we scale, we are deliberately rethinking how technical support is delivered. We are not looking ... Integrate support tooling with the product, internal systems, and customer telemetry so that ...

Steer

Technical Support Specialist - Remote

OR · On-site +1

This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be ...

Steer

Technical Support Associate - Remote

OR · On-site +1

This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be ...

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All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Oregon

Remote Technical Customer Support information

See Oregon salary details

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How much do remote technical customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote technical customer support in Oregon is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.37 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the most commonly searched types of Technical Customer Support jobs in Oregon?

The most popular types of Technical Customer Support jobs in Oregon are:

What are popular job titles related to Remote Technical Customer Support jobs in Oregon?

For Remote Technical Customer Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Oregon look for?

The top searched job categories for Remote Technical Customer Support jobs in Oregon are:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,538 per year, or $19.5 per hour.

Technical Customer Support Specialist

Higher Logic

OR • On-site, Remote

Part-time

Re-posted 8 days ago

Job description

JOB SUMMARY

The Customer Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions.  This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises.  As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. 

This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET)

 

ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Resolve customer technical issues effectively and efficiently through multiple support channels
  • Communicate with customers professionally and consistently on issue status and resolution
  • Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution
  • Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge
  • Build and foster positive working relationships across the team and company
  • As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance)
  • As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively
  • Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager
  • Conduct all business in accordance with Higher Logic policies and procedures.
  • All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

  • Basic understanding of or a willingness to learn Higher Logic's Product Suite
  • Critical thinking and troubleshooting skills
  • Excellent verbal and written communication skills
  • Exceptional customer service skills
  • Effective prioritization and triaging skills to manage multiple customer inquiries
  • Basic understanding or willingness to learn HTML & CSS
  • Basic knowledge or a willingness to learn standard web technologies, browsers and web applications

EXPERIENCE DESIRED:

  • Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment
  • Typical range for the role overall is 0-5 years.
  • Technical background or expertise either through experience, self-led learning or certifications/degrees
  • Experience with CRM (Zendesk or Salesforce), Jira/Confluence 

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind.

Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions

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