OR · On-site
This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a ...
OR · On-site
This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a ...
Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...
Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...
Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...
Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...
Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...
Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...
Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...
Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...
$115K - $155K/yr
Analyze client support tickets and product issues to identify systemic trends and advocate for ... technical field. * Familiarity with customer journey mapping and strategic success planning.
$115K - $155K/yr
Analyze client support tickets and product issues to identify systemic trends and advocate for ... technical field. * Familiarity with customer journey mapping and strategic success planning.
Overview As a Automotive Customer Service Specialist, you will serve as a primary point of contact ... Responsibilities Your Responsibilities As a Technical Support Representative, your main ...
Overview As a Automotive Customer Service Specialist, you will serve as a primary point of contact ... Responsibilities Your Responsibilities As a Technical Support Representative, your main ...
Technical Support Specialist - Government
Portland, OR · On-site
$54K - $80K/yr
You will have frequent phone and email interaction with our customers and require the development ... On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while ...
Technical Support Specialist - Government
Portland, OR · On-site
$54K - $80K/yr
You will have frequent phone and email interaction with our customers and require the development ... On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while ...
$20/hr
Technical aptitude to guide users of all skill levels * Resourceful problem-solver who thrives without a documented playbook * Proven track record in customer or technical support Bonus: * SaaS or ...
$20/hr
Technical aptitude to guide users of all skill levels * Resourceful problem-solver who thrives without a documented playbook * Proven track record in customer or technical support Bonus: * SaaS or ...
$20/hr
Technical aptitude to guide users of all skill levels * Resourceful problem-solver who thrives without a documented playbook * Proven track record in customer or technical support Bonus: * SaaS or ...
$20/hr
Technical aptitude to guide users of all skill levels * Resourceful problem-solver who thrives without a documented playbook * Proven track record in customer or technical support Bonus: * SaaS or ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...
Customer Support Specialist
Hillsboro, OR · On-site
$22 - $25/hr
The Customer Support Specialist plays a key role in delivering exceptional service to Acme ... Technical Qualifications/Experience * Minimum 2 years of customer service or inside sales ...
Customer Support Specialist
Hillsboro, OR · On-site
$22 - $25/hr
The Customer Support Specialist plays a key role in delivering exceptional service to Acme ... Technical Qualifications/Experience * Minimum 2 years of customer service or inside sales ...
Customer Support Specialist
Hillsboro, OR · On-site
$22 - $25/hr
The Customer Support Specialist plays a key role in delivering exceptional service to Acme ... Technical Qualifications/Experience * Minimum 2 years of customer service or inside sales ...
Customer Support Specialist
Hillsboro, OR · On-site
$22 - $25/hr
The Customer Support Specialist plays a key role in delivering exceptional service to Acme ... Technical Qualifications/Experience * Minimum 2 years of customer service or inside sales ...
Customer Support Analyst
Beaverton, OR · On-site
$16/hr
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... technical and business knowledge in all assigned applications, as well as support processes and ...
Customer Support Analyst
Beaverton, OR · On-site
$16/hr
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... technical and business knowledge in all assigned applications, as well as support processes and ...
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... Stays current on technical and business knowledge in all assigned applications, as well as support ...
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... Stays current on technical and business knowledge in all assigned applications, as well as support ...
$18 - $24.25/hr
Work to diagnose and resolve basic technical issues * Escalate issues to the next Tier of support with next level of difficulty * Proactively gather customer feedback to understand pain points and ...
$18 - $24.25/hr
Work to diagnose and resolve basic technical issues * Escalate issues to the next Tier of support with next level of difficulty * Proactively gather customer feedback to understand pain points and ...
Internship Technical Customer Support information
What is the difference between Internship Technical Customer Support vs Technical Customer Support?
| Aspect | Internship Technical Customer Support | Technical Customer Support |
|---|---|---|
| Credentials | Typically pursuing or recent graduate in IT, Computer Science, or related fields | Relevant certifications (e.g., CompTIA, Microsoft) often preferred |
| Work Environment | Internship setting, training-focused, entry-level | Full-time or part-time support roles in tech companies or service centers |
| Employer & Industry Usage | Used by companies for training and talent development | Established support roles in tech, software, and hardware industries |
| Search & Comparison Intent | Looking for entry-level support roles or internships | Seeking experienced support professionals for technical troubleshooting |
In summary, Internship Technical Customer Support is an entry-level, training-focused role for students or recent graduates, while Technical Customer Support is a full-time position requiring more experience and certifications. Both roles serve customer needs but differ in experience level and responsibilities.
What are the most commonly searched types of Technical Customer Support jobs in Oregon? The most popular types of Technical Customer Support jobs in Oregon are:
What cities in Oregon are hiring for Internship Technical Customer Support jobs? Cities in Oregon with the most Internship Technical Customer Support job openings:
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This job post has expired 2 days ago. Applications are no longer accepted.
Job description
JOB SUMMARY
The Customer Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Resolve customer technical issues effectively and efficiently through multiple support channels
- Communicate with customers professionally and consistently on issue status and resolution
- Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution
- Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge
- Build and foster positive working relationships across the team and company
- As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance)
- As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively
- Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager
- Conduct all business in accordance with Higher Logic policies and procedures.
- All other duties as assigned
KNOWLEDGE AND ABILITIES REQUIRED:
- Basic understanding of or a willingness to learn Higher Logic's Product Suite
- Critical thinking and troubleshooting skills
- Excellent verbal and written communication skills
- Exceptional customer service skills
- Effective prioritization and triaging skills to manage multiple customer inquiries
- Basic understanding or willingness to learn HTML & CSS
- Basic knowledge or a willingness to learn standard web technologies, browsers and web applications
EXPERIENCE DESIRED:
- Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment
- Typical range for the role overall is 0-5 years.
- Technical background or expertise either through experience, self-led learning or certifications/degrees
- Retail, hospitality or restaurant experience providing customer service
- Experience working in a customer service or contact center environment
- Experience with CRM (Zendesk or Salesforce), Jira/Confluence
To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind.
Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions
About Higher Logic
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
Arlington, VA, US
Year founded
2007