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Email Chat Support Jobs in Oregon (NOW HIRING)

Lone Wolf Technologies

OR

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels * Log details of all support sessions and customer challenges in the ...

Fluid Consulting Services

$20/hr

Deliver exceptional support via email, chat, and phone * Own customer issues end-to-end -- diagnose, resolve, and escalate when needed * Recreate and troubleshoot customer scenarios in test ...

Fluid Consulting Services

$20/hr

Deliver exceptional support via email, chat, and phone * Own customer issues end-to-end -- diagnose, resolve, and escalate when needed * Recreate and troubleshoot customer scenarios in test ...

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...

Ultimate LLC

Enrollment Specialist

Portland, OR · On-site

$19/hr

Enrollment Specialists provide support through phone, live chat, email, and social media channels. Responsibilities include enrollment assistance, billing support, issue resolution, and helping ...

New

Garmin

Product Support Specialist - Marine

Salem, OR

In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...

Garmin

Product Support Specialist - Marine

Salem, OR

In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and ...

CYNET SYSTEMS

Customer Service Specialist

Grants Pass, OR · On-site

$11 - $16/hr

Familiarity with various communication channels (Phone, email, chat). Qualification And Education ... S. states and Canada, we support thousands of consultants through our expansive, high-performing ...

New Fathom

IT Support Technician I

Bend, OR · On-site

$25 - $34.25/hr

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... email, chat, face\-to\-face, etc.; confirming customer information; creating service tickets with ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Oregon

Email Chat Support information

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Oregon? The most popular types of Email Chat Support jobs in Oregon are:
What are popular job titles related to Email Chat Support jobs in Oregon? For Email Chat Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Oregon look for? The top searched job categories for Email Chat Support jobs in Oregon are:
What cities in Oregon are hiring for Email Chat Support jobs? Cities in Oregon with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Representative

Lone Wolf Technologies

OR

$26 - $28.50/hr

Full-time

Posted 17 days ago

Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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