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Email Chat Support Jobs in Portland, OR (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...

LaCrosse Footwear

Consumer Sales Specialist

Portland, OR · Remote

$23 - $31.25/hr

Engaging with customers via phone calls, e-mail, live chat, and social mediaAdvocate for the end consumer to ensure we are creating the best customer experienceUse creative problem-solving to find ...

BENCHMADE

Customer Experience Representative

Oregon City, OR · On-site

$17 - $23.25/hr

The Customer Experience Representative delivers responsive, personalized support to Benchmade customers across phone, email, chat, SMS, social media, and other digital support channels. This role ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Portland, OR

Email Chat Support information

See Portland, OR salary details

$15

$27

$47

How much do email chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for email chat support in Portland, OR is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.10 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Portland, OR?

The most popular types of Email Chat Support jobs in Portland, OR are:

What are popular job titles related to Email Chat Support jobs in Portland, OR?

For Email Chat Support jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Portland, OR look for?

The top searched job categories for Email Chat Support jobs in Portland, OR are:

What cities near Portland, OR are hiring for Email Chat Support jobs?

Cities near Portland, OR with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,457 per year, or $27.6 per hour.

Customer Support Analyst

Vertisystem

Beaverton, OR • On-site

$16/hr

Contractor

Re-posted 23 days ago

Job description

Company Description

NA

Job Description

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

 

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

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