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Remote Desktop Support Manager Jobs in Oregon (NOW HIRING)

Connection

IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

The exact schedule will be determined with the hiring manager, but hours will be worked during ... As the primary point of contact for desktop support, you will handle a variety of hardware and ...

Symbotic

Technical Support Engineer

OR · Remote

... Remote Desktop, SSH, browser, etc ... Experience with VMWare or other server/desktop virtualization platforms and management. * Ability ...

NTT DATA Services

Sr. Desktop Technician

Fairview, OR · On-site +1

$33.78/hr

They may make policy recommendations to their managers and be an escalation point for less ... support tailored to each client's needs. While many positions offer remote or hybrid work options ...

NTT DATA Services

Sr. Desktop Technician

Fairview, OR · On-site +1

$33.78/hr

... their managers and be an escalation point for less experienced team members. • Performs ... support tailored to each client's needs. While many positions offer remote or hybrid work options ...

Wyndham Hotels & Resorts

Manager, Remote Sales Support

OR · Remote

$70K - $80K/yr

Wyndham Hotels & Resorts is now seeking a Manager, Remote Sales Support to join our team at the Remote in the United States location in Remote, Remote. Why Wyndham? By joining Wyndham Hotels ...

Wyndham Hotels & Resorts

Manager, Remote Sales Support

OR · On-site +1

$70K - $80K/yr

Wyndham Hotels & Resorts is now seeking a Manager, Remote Sales Support to join our team at the Remote in the United States location in Remote, Remote. Why Wyndham? By joining Wyndham Hotels ...

Wyndham Hotels & Resorts

Manager, Remote Sales Support

OR · Remote

$70K - $80K/yr

Wyndham Hotels & Resorts is now seeking a Manager, Remote Sales Support to join our team at the Remote in the United States location in Remote, Remote. Why Wyndham? By joining Wyndham Hotels ...

Tomra

Customer Support Manager - Americas

Portland, OR · Remote

Build a Technical Support Center of Excellence, including remote support and escalation governance ... Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable ...

Tomra

Customer Support Manager - Americas

Portland, OR · On-site +1

$110K - $137K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance ... Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable ...

Symbotic

Technical Control Engineer

OR · Remote

Manage and resolve complex technical support requests from end users via ticketing systems, phone ... Demonstrated experience providing remote system support (Remote Desktop, SSH). * Strong ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Oregon

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Oregon? For Remote Desktop Support Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Oregon look for? The top searched job categories for Remote Desktop Support Manager jobs in Oregon are:
What cities in Oregon are hiring for Remote Desktop Support Manager jobs? Cities in Oregon with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)

Connection

Remote

Full-time

Re-posted 10 days ago

Job description

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.

This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.

Responsibilities
  • Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
  • Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
  • Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
  • Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
  • Manage endpoint provisioning, configuration, deployment, and lifecycle management.
  • Assist with endpoint security, device compliance, software deployments, and policy management.
  • Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
  • Document technical solutions, standard operating procedures, and best practices.
MinMaxQualifications
  • 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
  • Experience supporting enterprise Microsoft Windows environments.
  • Strong knowledge of:
    • Microsoft 365 (O365)
    • Active Directory
    • Microsoft Intune
    • Windows Autopilot
    • Endpoint Management
  • Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
  • Excellent customer service, communication, and interpersonal skills.
  • Experience mentoring or supporting junior technicians and acting as an escalation resource.
  • Ability to work independently in a remote environment while supporting Central Time business hours.
Employment Type: FULL_TIME

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