Help Desk Associate Jobs in Oregon (NOW HIRING)

Salary: $17.00 Hourly
Location : Ontario, Oregon
Job Type: Full-Time
Job Number: 2025-00054
Division: President's Office
Department: Information Technology
Opening Date: 07/08/2026
FLSA: Non-Exempt
Bargaining Unit: N/A
Description
This position assists users with computer-related issues/problems. Level 1 skill level is basic computer desktop support done by a computer technician in training with little or no experience; they generally cannot work independently and require close instruction while gaining experience.
Essential Functions
Answer phone and email to investigate and respond to user questions and problems encountered with hardware/software. Analyze and correct problems. Assist users in the use of software, hardware, and network systems. Provide PC software and hardware support services to users.
Maintain software and hardware inventory for supported users.
Install, configure and maintain workstation computers and other related hardware components, network cards and software.
Document system procedures and may train other personnel in the department to function as a backup.
Arrange for return of defective parts and warranty service to manufacturer or supplies.
Provide assistance to faculty in the delivery of video conferencing classes.
Other related duties as may be assigned.
Qualifications
MANDATORY: High school diploma or equivalent, plus specialized courses in computer electronics or related field, or related experience and training which demonstrates the knowledge, skills and abilities to perform the duties of the position. Broad knowledge of Microsoft operating systems, basic networking principles, and email client requirements; integrated office suites (e.g. Word, Excel); hardware installation, troubleshooting, and repair procedures; and software configurations. Experience repairing, replacing, or maintaining computers and network systems. Able to train technology users, and diagnose and resolve technology problems; communicate effectively verbally and in writing, establishing and maintaining open lines of communications with the user community.
PREFERRED: Possess A+ certification, Microsoft Certified Professional. Associate's degree in Computer Science. Bilingual in English-Spanish.
Treasure Valley Community College
Full-time Employee Benefits
Come work for us! Working for TVCC comes with many exciting benefits. With 11 annual paid holidays, Friday's off in the summer, Christmas break for all employees, generous vacation and sick leave along with a great selection of medical, dental and vision plans to choose from (for eligible employees and their dependents), retirement benefit (for eligible employees) and much more, choosing to work for TVCC will be a great step in your career. We invite you to apply and experience the benefits of a thriving community college that values each employees' contributions to its success!
A little about us...TVCC welcomes you to Ontario - where Oregon begins! TVCC was founded in 1962 and is located on a 90-acre campus near the center of Ontario, Oregon. TVCC currently employs around 150 full-time faculty and staff. TVCC's campuses and centers extend to several locations throughout Oregon and Idaho: Caldwell (Idaho), Burns (Oregon), Snake River Correctional Institution, Warner Creek Correctional Facility, Eastern Oregon Correctional Institute, Powder River Correctional Facility, and Two Rivers Correctional Institution. Ontario is an agriculturally based city of over 11,000 people, with a service area population of over 60,000. Ontario is situated in the Treasure Valley and located about 60 miles west of Boise, Idaho. The Treasure Valley offers many outdoor opportunities for the entire family, including fishing, boating, hunting, camping, skiing and sightseeing.
Professional Staff:
Vacation - 20 days (160 hours), per fiscal year (prorated at date of hire and date of termination). Employees are paid for accrued, but unused vacation hours when they leave employment.
Personal Leave - 16 hours, per fiscal year (prorated at date of hire).
Sick - 8 hours per month (unlimited accrual). Employees are not paid out for sick hours when they leave employment.
Additional benefits offered at no charge to FT employees
$10,000 - Life Insurance coverage
$10,000 - Accidental Death & Dismemberment coverage
Long Term Disability Plan
Classified Staff:
Vacation - Years 1-4 10 days (80 hrs) per year
Years 5-9 15 days (120 hrs) per year
Years 10+ 20 days (160 hrs) per year
Employees are paid for accrued, but unused vacation hours when they leave employment.
Sick - 8 hours per month (unlimited accrual). Employees are not paid out for sick hours when they leave employment.
Additional benefits offered at no charge to FT employees
$10,000 - Life Insurance coverage
$10,000 - Accidental Death & Dismemberment coverage
Long Term Disability Plan
TVEA Faculty (10-month):
Sick Leave: 10 days (80 hours) per academic year with an additional 2 days (16 hours) if they teach during the summer term
Personal Leave: 4 working days each academic year
Additional time off is built into the academic calendar (Spring Break, Summer Break, Winter Break, etc.)
$100,000 - Life Insurance / AD&D coverage
AFSCME Faculty (12-month):
Sick Leave: 12 days (96 hours) per academic year
Personal Leave: 7 working days each academic year
Additional time off is built into the academic calendar (Spring Break, Summer Break, Winter Break, etc.)
$100,000 - Life Insurance / AD&D coverage
PERS (Public Employees Retirement System)
Full-time employees become eligible for PERS/OPSRP after completing the 6-month waiting period. This mandatory membership in PERS/OPSRP requires a 6% (pre-tax) contribution of your gross salary. You can find more information at If you are a current member of PERS, your eligibility will be immediate.