$45K - $51K/yr
Asset Management Support: software licenses and keys, hardware leases, service contracts, asset ... Previous experience as an IT Help Desk Technician. Experience in conducting routine system ...
$45K - $51K/yr
Asset Management Support: software licenses and keys, hardware leases, service contracts, asset ... Previous experience as an IT Help Desk Technician. Experience in conducting routine system ...
$45K - $51K/yr
Asset Management Support: software licenses and keys, hardware leases, service contracts, asset ... Previous experience as an IT Help Desk Technician. Experience in conducting routine system ...
$22 - $25/hr
... Desk role ● Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP ● ... Contract position based out of Portland, OR. Pay and Benefits The pay range for this position is ...
$22 - $25/hr
... Desk role ● Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP ● ... Contract position based out of Portland, OR. Pay and Benefits The pay range for this position is ...
Bend, OR · On-site
$21.75 - $29.75/hr
Job Summary : TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk ... Company : TEEMA is a staffing/recruiting firm that places permanent full-time and contract ...
Bend, OR · On-site
$21.75 - $29.75/hr
Job Summary : TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk ... Company : TEEMA is a staffing/recruiting firm that places permanent full-time and contract ...
$85K - $120K/yr
Overview LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical ... contract requirements, and candidate qualifications, such as education, experience, skills, and ...
New
$85K - $120K/yr
Overview LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical ... contract requirements, and candidate qualifications, such as education, experience, skills, and ...
New
Pendleton, OR · On-site
$14.05 - $16/hr
Overview Employment in this role is conditional upon successful execution of the contract by the ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...
Pendleton, OR · On-site
$14.05 - $16/hr
Overview Employment in this role is conditional upon successful execution of the contract by the ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...
Pendleton, OR · On-site
$14.05 - $16/hr
Overview Employment in this role is conditional upon successful execution of the contract by the ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...
Quick apply
Pendleton, OR · On-site
$14.05 - $16/hr
Overview Employment in this role is conditional upon successful execution of the contract by the ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...
Pendleton, OR · On-site
$14.05 - $16/hr
Employment in this role is conditional upon successful execution of the contract by the client. The ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...
Pendleton, OR · On-site
$14.05 - $16/hr
Employment in this role is conditional upon successful execution of the contract by the client. The ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...
Sherwood, OR · On-site
$22 - $30.25/hr
Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end ... Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
Sherwood, OR · On-site
$22 - $30.25/hr
Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end ... Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
OR · Remote
$52 - $66/hr
The Deal Desk Manager will work alongside Armada's Deal Desk team to manage the order form approval ... Exposure to contract structures such as MSAs, order forms, and software license agreements
OR · Remote
$52 - $66/hr
The Deal Desk Manager will work alongside Armada's Deal Desk team to manage the order form approval ... Exposure to contract structures such as MSAs, order forms, and software license agreements
Beaverton, OR · On-site
$16/hr
Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum ...
Beaverton, OR · On-site
$16/hr
Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum ...
Beaverton, OR · On-site
$16/hr
Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum ...
Beaverton, OR · On-site
$16/hr
Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum ...
Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... Both positions are designated Key Personnel under the contract. Duties and Responsibilities:
Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... Both positions are designated Key Personnel under the contract. Duties and Responsibilities:
Pendleton, OR · On-site
$14.05 - $16/hr
Overview Employment in this role is conditional upon successful execution of the contract by the ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...
Pendleton, OR · On-site
$14.05 - $16/hr
Overview Employment in this role is conditional upon successful execution of the contract by the ... High School diploma or GED required. * 1 year of Service/Help desk or customer service support ...
OR · Remote
$140K/yr
... contract options to drive deal closure. * Protect data quality. Maintain deal hygiene and accurate ... Help manage order processing and prioritize effectively during periods of high volume, with ...
OR · Remote
$140K/yr
... contract options to drive deal closure. * Protect data quality. Maintain deal hygiene and accurate ... Help manage order processing and prioritize effectively during periods of high volume, with ...
OR · Remote
$140K/yr
... contract options to drive deal closure. * Protect data quality. Maintain deal hygiene and accurate ... Help manage order processing and prioritize effectively during periods of high volume, with ...
OR · Remote
$140K/yr
... contract options to drive deal closure. * Protect data quality. Maintain deal hygiene and accurate ... Help manage order processing and prioritize effectively during periods of high volume, with ...
$17 - $21.75/hr
... healthcare, and energy sectors-helping agencies navigate complexity and outpace change ... the Army Contract Writing System (ACWS) as a member of the Tier 2 Functional Service Desk ...
$17 - $21.75/hr
... healthcare, and energy sectors-helping agencies navigate complexity and outpace change ... the Army Contract Writing System (ACWS) as a member of the Tier 2 Functional Service Desk ...
OR · On-site +1
$20.50 - $28/hr
As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Provide proactive support and guidance to Sales for creative deal structuring, alternative contract ...
OR · On-site +1
$20.50 - $28/hr
As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Provide proactive support and guidance to Sales for creative deal structuring, alternative contract ...
$20.50 - $28/hr
Process and manage order fulfillments in Salesforce in accordance with executed contracts and ... Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ...
$18.75/hr
Serve as a backup operator to help ensure system reliability and continuity. * Monitor system ... Job Type & Location This is a Contract position based out of Portland, OR. Pay and Benefits The pay ...
$18.75/hr
Serve as a backup operator to help ensure system reliability and continuity. * Monitor system ... Job Type & Location This is a Contract position based out of Portland, OR. Pay and Benefits The pay ...
Beaverton, OR · On-site
$16/hr
Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum ...
Beaverton, OR · On-site
$16/hr
Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum ...

$45K - $51K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 18 days ago
The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.
At Howard University, we prioritize well-being and professional growth.
Here is what we offer:
Join Howard University and thrive with us!
https://hr.howard.edu/benefits-wellness
BASIC FUNCTION:
We are seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets using our ServiceNow system. This IT support professional will serve as the first line of support for all faculty, staff and student information technology issues and work with available resources, hardware, and software vendors to provide effective solutions, break/fix, and problem resolution.
SUPERVISORY ACCOUNTABILITY:
N/A
NATURE AND SCOPE:
Internal contacts generally include administrators, faculty, students, and staff. External contacts generally include vendors, consultants, visitors, and the public.
PRINCIPAL ACCOUNTABILITIES:
Provide Tier 1 technical support via phone, email, chat, or in person supportto resolve issues and provide courteous and knowledgeable assistance with questions.
Serve as the primary contact for solving, assigning, and escalating tickets to Tier 2 support as needed.
Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.
Maintain, troubleshoot, and repair technical infrastructure including desktop hardware, operation systems, applications, and office systems.
Assist in development and maintenance of end-user documentation, Knowledge Base articles, standard operating procedures.
Asset Management Support: software licenses and keys, hardware leases, service contracts, asset inventory and labeling.
Track and document all system changes, problems, incidents, service requests, and work tasks within ServiceNow.
Position may also require occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance).
May frequently position self to maintain computers/pull cords under desks and in server closets.
Train users in technical aspects of systems and business processes.
Perform other job-related duties as assigned.
CORE COMPETENCIES:
Ability to work onsite in Washington, DC.
Ability to provide executive level support to AVPs, VPs, EVPs.
Ability to learn new software and operating systems; ability to identify and resolve problems, including hardware and software problems.
Responsible for accurate and reliable maintenance, documentation, and testing of internal systems.
Ability to communicate effectively orally and in writing with a diverse population.Must be detailed oriented and organized.
Ability to exercise discretion and ensure a high-level of confidentiality.
Ability to establish and maintain effective and harmonious work relations with faculty, staff, students, and the public.End User friendly attitude with a passion for information services support.
Ability to troubleshoot and support Windows 11, macOS, Android, and iOS devices.
CompTIA A+ Certification or equivalent is required.
Experience using ServiceNow ITSM or similar system is required.
ITIL V4 or V5 Foundations Certification is a plus.
Additional CompTIA Certs (Network+, Security+, etc.) is a plus
MINIMUM REQUIREMENTS:
Bachelor's degree. Three to five years of related work experience may be substituted in lieu of educational qualifications or a related certification. Previous experience as an IT Help Desk Technician. Experience in conducting routine system administration tasks and logging data in system admin logs. Experience with hardware, software, and cloud systems management. Strong critical thinking and problem-solving skills. Prior work experience in a fast-paced environment.Must be punctual and dependable.
Compliance Salary Range Disclosure
Expected Salary Range: $45,000 - $51,600