Remote Technical Customer Support Jobs in Oregon

What we need

Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation ofSymboticsystems at client sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to both internal teams andcustomerstakeholders. The Technical Support Engineeris responsible forexecuting structured technical troubleshooting and supporting complex escalations during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.

Shift Schedules(24/7 Support)

• Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST

• Weekend Day: Friday-Monday, 6:00 a.m. - 4:00 p.m. EST

• Weekend Mid: Friday-Monday, 12:00 p.m. - 10:00 p.m. EST

• Weekend Night Friday-Monday, 8:00 p.m. - 6:00 a.m. EST

What we do

The Technical Support Team is part ofSymbotic'sService Operations Organization andis responsible forthe successful stand-up, performance, and continuous operation ofSymboticsystems inside customer sites. Our team supports all production-impacting aspects of the systemincluding controls, electrical, software, networking, and infrastructureand serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support deliverstimelytroubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.

Whatyou'lldo

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.

• Manage incoming help requests from end users through a variety of avenuessuch as:telephone, email, Microsoft Teams as well as Cases via Online CRM.

• Be a lead in the diagnostic of utilities to aid in troubleshooting.

• Access software updates, drivers, knowledge bases, andfrequentlyaskedquestionsresources on the Internet to aid in problem resolution.

• Identifyappropriate softwareand hardware used and supported by the organization.

• Perform and lead hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

• Test fixes to ensureproblemhas been adequately resolved.

• Lead post-resolution follow-ups tohelprequests.

• Develop help sheets and knowledge base articles for end users.

• Perform ongoing activities such as backups,OSand application patching, executing various maintenance scripts, andmonitoringthe site IT infrastructure.

• Willing to provide on-call support coverage for customers.

Whatyou'llneed

• Bachelor's degree in Controls Engineering ora directly relatedfield.

• Minimum of3 yearexperience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

• Experience with VMWare or other server/desktop virtualization platforms and management.

• Ability to troubleshoot VMs at an advanced level using VCenter and other tools.

• Strong ability to multi-task and prioritizeaction;and effective troubleshooting problem solving skills.

• Experience with Server and Storage Array hardware.

• Mastery of Active Directory.

• Advanced Knowledge of command line and environment variables. (Linux++).

• Experience withsupporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

• Advanced Knowledge of VMWare or other server/desktop virtualization platforms and management.

• Advanced Knowledge of troubleshooting TCP/IP based networks,protocolsand familiarity with electrical schematics.

BeneficialQualifications

• Controlsdesign experience including GUI/HMI development.

• Experience with motion control, servo tuning, VFDs, and PLCs (Allen Bradley ControlLogix preferred).

• Familiarity with electrical schematics and hardware-level diagnostics.

• Experience with SQL and the ability to create ormodifyscripts.

• Experience with packet sniffers, network probes, and command-line debugging tools.

• Knowledge of scripting languages and data log analysis.

Our Environment

• Ability to travelupto15%after the training period (Senior roles may require up to15% ongoing travel).

• Mustpossessa valid driver's license and be able to travel to customer sites via car or air.

• Employeemustmaintaina personal credit card and manage expenses for bi-weekly reimbursement.