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Remote Technical Customer Support Jobs in Oregon

Nvidia

Senior Field Application Engineer, ODM Support

OR · On-site +1

Identify customer architectures and key product requirements in the CSP/ODM AI market to successfully implement NVIDIA's solutions. Provide primarily onsite technical support, with remote and travel ...

Nvidia

Senior Field Application Engineer, ODM Support

OR · On-site +1

Identify customer architectures and key product requirements in the CSP/ODM AI market to successfully implement NVIDIA's solutions. Provide primarily onsite technical support, with remote and travel ...

Upsun (via Remote Woman)

Senior Manager, Support

OR · On-site +1

Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed ... Leadership experience: 5+ years of experience leading technical support, customer support or ...

Kalepa

Technical Support Engineer

OR · On-site +1

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

AST SpaceMobile

Field Engineer - US

OR · On-site +1

Provide remote technical support to field locations and operational teams. * Document maintenance activities, system configurations, and troubleshooting procedures. * Collaborate with cross ...

Tines

Customer Success Manager II - West

OR · On-site +1

$125K/yr

This is a remote position that must be based in PST or MST. The Customer Success Manager role will ... You will do this by supporting our customers from onboarding to ongoing support to expansion and ...

IMCD Group

Remote in the Cleveland and Philadelphia Areas Only. No relocation fees provided at this time ... Experience 0-2 years technical, lab, customer support, or inside sales experience. Knowledge ...

Lumos

Network Support Specialist

OR · On-site +1

... technical support-playing a key role in delivering fast, reliable solutions to our customers. In ... This position is remote with in-person training required at our High Point, NC location** Why Lumos:

CGS Nexus

Technical Support Representative Night shift

OR · On-site +1

$16/hr

Technical Support Representative - Night Shift Full-Time Temporary REMOTE Position Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey. We are seeking an organized ...

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Remote Technical Customer Support information

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$11

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How much do remote technical customer support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote technical customer support in Oregon is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.37 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the most commonly searched types of Technical Customer Support jobs in Oregon?

The most popular types of Technical Customer Support jobs in Oregon are:

What are popular job titles related to Remote Technical Customer Support jobs in Oregon?

For Remote Technical Customer Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Oregon look for?

The top searched job categories for Remote Technical Customer Support jobs in Oregon are:

Infographic showing various Remote Technical Customer Support job openings in Oregon as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,538 per year, or $19.5 per hour.

Federal Premium Support Specialist - Remote

OR • On-site, Remote

SolarWinds
See more jobs at SolarWindsexternal

Full-time

Re-posted 16 days ago

Key responsibilities

  • Respond to and troubleshoot customer issues via phone, email, and remote sessions.

  • Manage support tickets and coordinate with advanced support teams to resolve technical problems.

  • Contribute to and maintain the knowledge base by authoring and editing articles.

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Your Role:

We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.

Your Impact:

  • The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a key contributor to the customer experience through resolving customer issues, educating customer product functionalities, optimizing their monitoring capabilities, and building a knowledge-based library.
  • Effectively demonstrate the ability to discuss and handle CUI in a GCC High enclave.
  • Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email, and remote sessions.
  • Interacting with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators).
  • Managing and working support tickets per industry best practices utilizing existing CRM systems.
  • Effectively communicating technical information to non-technical customers.
  • Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines.
  • Contributing to our Knowledgebase (author and edit knowledge base articles).
  • Maintaining working lab systems to facilitate reproduction of customer issues.
  • Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
  • This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.

Your Experience:

  • United States citizenship required.
  • Ability to obtain and maintain a United States government security clearance is required.
  • Bachelor's degree in computer science or equivalent education and/or work experience
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Experience in high availability system configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
  • Troubleshooting experience (PC hardware/software, browsers, etc.)
  • Understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH, etc.
  • Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
  • Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
  • Solid understanding of Microsoft Windows Server OS administration and troubleshooting.

What SolarWinds employees say

Pay

Hours and flexibility

Workplace

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