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Remote Technical Customer Support Jobs in Raleigh, NC

HirexHire

Customer Support Manager

Raleigh, NC · Remote

ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in

HirexHire

Customer Support Manager

Raleigh, NC · Remote

ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Senior Cloud Technical Lead - Remote US or Hybrid | Cary, North Carolina Nice to meet you! We're the leader in analytics. Through our software and services, we inspire customers around the world to

VIVA USA INC

Customer Service Support Operator

Cary, NC · On-site +1

$16.75 - $21.25/hr

Job Summary - Remote 2nd Shift Support Specialist This remote position supports client operations by handling customer and engineer-related inquiries and coordinating service activities. Key

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All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Raleigh, NC

Remote Technical Customer Support information

See Raleigh, NC salary details

$10

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$28

How much do remote technical customer support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote technical customer support in Raleigh, NC is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $21.49 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Remote technical customer support roles can pay around $4,000 per week for experienced professionals, especially those with specialized technical skills, certifications, or extensive industry knowledge. High earnings often depend on the complexity of support, the company, and the level of expertise required, with some roles offering performance-based bonuses or commissions.

What is a Remote Technical Customer Support job?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by Remote Technical Customer Support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

How to make $1000 a week remotely?

A remote technical customer support role can pay around $15 to $25 per hour, so working 40 hours a week could generate $600 to $1000. Increasing earnings may involve taking on multiple shifts, gaining specialized skills, or obtaining certifications to qualify for higher-paying positions. Consistent performance and efficient problem-solving are essential to reach this income level remotely.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support agents. Remote technical support roles often require problem-solving, communication skills, and technical knowledge that complement AI tools, making human oversight essential for complex issues.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer support tools, with some positions offering additional benefits or performance bonuses.

What are the key skills and qualifications needed to thrive as a Remote Technical Customer Support specialist, and why are they important?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.
What are the most commonly searched types of Technical Customer Support jobs in Raleigh, NC? The most popular types of Technical Customer Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Technical Customer Support jobs in Raleigh, NC? For Remote Technical Customer Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Technical Customer Support jobs in Raleigh, NC look for? The top searched job categories for Remote Technical Customer Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Technical Customer Support jobs? Cities near Raleigh, NC with the most Remote Technical Customer Support job openings:
Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 82% Full Time, 7% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,271 per year, or $17.9 per hour.

Customer Support Manager

HirexHire

Raleigh, NC • Remote

Full-time

Posted 3 days ago

Job description

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people\'s goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Raleigh, NC HQ (Remote)

Industry: Government Technology (SaaS)

Company Size: 50+

What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.

Contact HirexHire for more client information

THE ROLE

Our client is seeking a Customer Support Manager to lead and scale their Technical Support function within a fast-paced SaaS environment. This role combines team leadership, operational ownership, and hands-on technical support, serving as the primary escalation point for complex customer issues while partnering closely with Product and Engineering to improve workflows, support operations, and overall customer experience.

WHAT YOU WILL DO

  • Lead the day-to-day operations of the Technical Support team, including coaching, prioritization, and performance management.

  • Own support KPIs and drive improvements across response times, resolution quality, operational efficiency, and customer satisfaction.

  • Serve as the primary escalation point for complex technical issues involving integrations, workflows, configurations, and date-related troubleshooting.

  • Partner closely with Product and Engineering teams to prioritize issues and resolve customer-impacting problems.

  • Manage and optimize support operations within Intercom or similar support platforms, including reporting, automation, and AI-powered initiatives. 

  • Analyze support trends and operational data to identify process improvements and scalable support practices.

  • Maintain a high standard of customer communication across chat, email, and live troubleshooting sessions.

  • Help scale the support organization and customer support model to support enterprise and high-touch customer environments.

  • Operate effectively in a hands-on player/coach environment while balancing leadership responsibilities with direct customer support involvement.

WHAT YOU WILL NEED

  • 5+ years experience in Technical Support, Customer Support, or related SaaS support environments.

  • Prior experience managing or leading customer support teams within a high-growth SaaS environment.

  • Strong understanding of support operations, ticket management workflows, and KPI ownership.

  • Experience troubleshooting complex technical issues involving integrations, workflows, configurations, or data-related scenarios.

  • Proven ability to collaborate effectively with Product and Engineering teams on escalations and issue resolution.

  • Hands-on experience with Intercom or similar support and ticketing platforms.

  • Familiarity with AI-powered customer support tools and automation workflows.

  • Strong analytical, organizational, and problem-solving skills in fast-paced environments.

  • Excellent communication skills with the ability to engage technical and non-technical stakeholders.

  • Calm, customer-focused, and solutions-oriented approach during high-priority situations.

  • Experience supporting enterprise or high-touch customer environments is preferred.

  • GovTech or adjacent industry experience is a plus, but not required.


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