ZipRecruiter

Log In

2

Remote Technical Customer Support Jobs in Raleigh, NC

Five Star Solutions

Member Support Specialist

Raleigh, NC · Remote

$14/hr

... customers. This role is responsible for handling inbound and outbound calls, responding to text ... This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ...

Granite Telecommunications

Technical Program Manager

Cary, NC · On-site +1

$112K - $145K/yr

The role requires 4 days in office and 1 day per week can be remote. Working hours will be Monday ... Employee will be expected to support customer and programs off hours when appropriate. Travel to ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

KEYENCE

Field Application Engineer

Raleigh, NC · On-site +1

$54K - $81K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

next page

Showing results 1-20

All JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Raleigh, NC

Remote Technical Customer Support information

See Raleigh, NC salary details

$10

$17

$28

How much do remote technical customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote technical customer support in Raleigh, NC is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $21.49 per hour, depending on experience, location, and employer.

What is a Remote Technical Customer Support job?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by Remote Technical Customer Support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the key skills and qualifications needed to thrive as a Remote Technical Customer Support specialist, and why are they important?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.
What are the most commonly searched types of Technical Customer Support jobs in Raleigh, NC? The most popular types of Technical Customer Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Technical Customer Support jobs in Raleigh, NC? For Remote Technical Customer Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Technical Customer Support jobs in Raleigh, NC look for? The top searched job categories for Remote Technical Customer Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Technical Customer Support jobs? Cities near Raleigh, NC with the most Remote Technical Customer Support job openings:
Remote Technical Customer Support jobs near you

Member Support Specialist

Five Star Solutions

Raleigh, NC • Remote

$14/hr

Full-time

Posted 8 days ago

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment. 
 
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications

  • High school diploma or equivalent. 

  • Minimum 1 year of customer service, call center, support, or case management experience preferred. 

  • Strong verbal and written communication skills. 

  • Excellent active listening skills. 

  • Strong interpersonal and relationship-building abilities. 

  • Ability to communicate clearly, professionally, and empathetically. 

  • Strong attention to detail and commitment to accuracy. 

  • Ability to manage multiple tasks and priorities simultaneously. 

  • Strong organizational and time-management skills. 

  • Ability to work independently and as part of a team. 

  • Proficiency with CRM, case management, or customer support systems. 

  • Basic computer and data-entry skills. 

Essential Functions

  • Handle inbound and outbound phone calls professionally and efficiently. 

  • Respond to customer inquiries via text, email, and other communication channels. 

  • Create, update, and manage customer cases within company systems. 

  • Document all interactions accurately and completely. 

  • Resolve routine customer issues and inquiries at first contact whenever possible. 

  • Escalate complex issues to the appropriate team when necessary. 

  • Follow established processes, workflows, and compliance requirements. 

  • Maintain accurate records and ensure data integrity. 

  • Monitor open cases and follow up as needed to ensure timely resolution. 

  • Meet quality, productivity, and service-level expectations. 

  • Collaborate with internal teams to resolve customer concerns. 

  • Provide a positive, empathetic, and professional customer experience. 

$14 - $14 an hour
Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours - 9:00am-8:00pm (EST) ; Work Days - M-F 
Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply