ZipRecruiter

Log In

1

Level 1 Technical Support Specialist Jobs (NOW HIRING)

Pavago

Technical Support Specialist

... Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms ... Resolve Level 1 & Level 2 support requests * Guide customers through troubleshooting steps using ...

Port Cyber Corporation

Be Seen First

Technical Support Specialist - Level 2

Kensington, MD · On-site

$50K - $80K/yr

Technical Support Specialist - Level 2 Port Cyber is seeking to grow its technical team to keep ... Tier 1 and 2 Issue Resolution - The TSS - L2 should be capable of taking ownership and resolving ...

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead ... Number of Openings : 1 Req ID: 124056 Travel Percentage :Up to 25%

Winxnet

Technical Support Specialist

Portland, ME

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We ... 1 or escalations to Tier 3 level support as needed Work on escalations from Tier 1 (Help Desk ...

Graco

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and ... This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT)

next page

Showing results 1-20

All JobsLevel 1 Technical Support Specialist Jobs

Level 1 Technical Support Specialist information

See salary details

$13

$26

$43

How much do level 1 technical support specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for level 1 technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a Level 1 Technical Support Specialist?

A Level 1 Technical Support Specialist is an entry-level IT professional responsible for assisting users with basic technical issues, such as software installation, password resets, and troubleshooting common hardware or software problems. They typically serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Their goal is to resolve simple issues quickly or escalate more complex problems to higher-level support teams. This role requires strong communication skills, patience, and a basic understanding of computer systems and software.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Specialist, and why are they important?

To thrive as a Level 1 Technical Support Specialist, you need a solid understanding of basic computer systems, troubleshooting skills, and often an associate degree or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and managing challenging situations. These skills ensure efficient issue resolution, positive user experiences, and contribute to overall IT team effectiveness.

What are some common challenges faced by Level 1 Technical Support Specialists, and how can they be overcome?

Level 1 Technical Support Specialists often encounter challenges such as handling high call volumes, dealing with frustrated users, and quickly diagnosing a wide range of technical issues. To overcome these challenges, it's important to stay organized, follow established troubleshooting protocols, and maintain clear, empathetic communication with users. Building a strong knowledge base and seeking guidance from more experienced team members can also help specialists resolve issues more efficiently and develop professionally within the support team.

What is the difference between Level 1 Technical Support Specialist vs Help Desk Technician?

AspectLevel 1 Technical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (preferred)
Work EnvironmentCall centers, remote support, on-siteHelp desks, remote support, on-site
ResponsibilitiesBasic troubleshooting, ticket logging, user supportIssue diagnosis, user assistance, ticket management
Industry UsageIT, tech support, customer serviceIT, customer support, technical services

The Level 1 Technical Support Specialist and Help Desk Technician roles often overlap in certifications and work environments, focusing on basic troubleshooting and user support. The main difference lies in terminology and specific employer preferences, but both roles serve as entry points into technical support careers.

More about Level 1 Technical Support Specialist jobs

What cities are hiring for Level 1 Technical Support Specialist jobs?

Cities with the most Level 1 Technical Support Specialist job openings:

What states have the most Level 1 Technical Support Specialist jobs?

States with the most job openings for Level 1 Technical Support Specialist jobs include:

What job categories do people searching Level 1 Technical Support Specialist jobs look for?

The top searched job categories for Level 1 Technical Support Specialist jobs are:

Level 1 Technical Support Specialist jobs near you
Infographic showing various Level 1 Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Tier 1 Technical Support Specialist

Tomball, TX • On-site

Pure IT CUSO
See more jobs at Pure IT CUSOexternal

Full-time

Posted 19 days ago

Job description

About Us
We're a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. Our mission? To keep their technology running smoothly, securely, and efficiently so they can focus on serving their members. We're all about teamwork, innovation, and having fun while doing what we love.
Are you a tech-savvy problem solver with a passion for customer service? Do you love troubleshooting, digging into complex IT challenges, and helping businesses thrive? If so, we want YOU to join our team as a Tier 1 Technical Support Specialist!
What You'll Do:
The Tier 1 Technical Support Specialist provides frontline technical support to managed service Credit Union users. In this role, you will assist clients by troubleshooting and resolving basic hardware, software, and system issues via phone or remote access. You'll play a key role in delivering reliable, responsive IT support while following established procedures and guidance from senior team members.
What You Bring to the Table:
  • Provide first-level technical support for hardware, software, and system-related issues of low to moderate complexity.
  • Respond to user inquiries and troubleshoot problems via phone, email, or remote support tools.
  • Install software and perform basic hardware diagnostics and testing remotely
  • Use remote access tools and company-issued equipment to support end users when required
  • Execute commands and monitor system performance to verify proper operation and identify errors
  • Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.
  • Maintain daily records of support activities, incidents, and corrective actions taken
  • Reference technical documentation and manuals, collaborate with users, and perform diagnostics to resolve issues.
  • A knack for troubleshooting, problem-solving, and thinking on your feet.
  • Excellent communication skills-tech talk is great, but making it understandable to clients is even better!
  • The ability to work independently and as part of a fun, dynamic team.

Bonus Points For:
  • Associate degree in computer in a computer-related or equivalent training required.
  • Entry Level- 2 years of experience required.
  • Experience working with a ticket system (we use Halo). Other examples: Zendesk, ZOHO CRM, ServiceNow, etc.
  • CompTIA A+ certification (preferred but not required).
  • Previous experience working with credit unions or financial institutions.
  • Familiarity with ITIL concepts or service management best practices
Why You'll Love Working With Us:
  • A collaborative and friendly team that supports each other.
  • Opportunities for growth, training, and certification support.
  • Flexible hybrid work schedule with a mix of remote and on-site work (on-site days are Wednesday and Thursday only).
  • Competitive salary, great benefits, and the chance to work with cutting-edge technology.

Work Environment
  • Location: Tomball, TX

If you're ready to level up your IT career and make a real impact in the financial tech world, we'd love to hear from you! Apply now and let's talk!

Apply