ZipRecruiter

Log In

1

Level 1 Technical Support Specialist Jobs (NOW HIRING)

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

NVENIA

Technical Support Specialist 1

Wood Dale, IL

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

Duravant

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

Vaisala

Technical Support Specialist

Boston, MA · On-site

$70 - $80/hr

Technical Support Specialist Location: Boston, US Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting ...

New

SimpliGov

Technical Support Specialist

Austin, TX · Remote

The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... level plan; buyup plans available at additional costs) * Company-sponsored life, short-term, and ...

Catalyx

Technical Support Specialist

Newtown, PA

Position Summary Technical Support Specialist (Tier 1 Service Support) role that serves as the ... Prioritize service requests based on urgency, customer impact, and service level agreements (SLAs)

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Mentor and support level 1 and level 2 technical support specialists * Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings What You ...

previous pagenext page

Showing results 21-40

All JobsLevel 1 Technical Support Specialist Jobs

Level 1 Technical Support Specialist information

See salary details

$13

$26

$43

How much do level 1 technical support specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for level 1 technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a Level 1 Technical Support Specialist?

A Level 1 Technical Support Specialist is an entry-level IT professional responsible for assisting users with basic technical issues, such as software installation, password resets, and troubleshooting common hardware or software problems. They typically serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Their goal is to resolve simple issues quickly or escalate more complex problems to higher-level support teams. This role requires strong communication skills, patience, and a basic understanding of computer systems and software.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Specialist, and why are they important?

To thrive as a Level 1 Technical Support Specialist, you need a solid understanding of basic computer systems, troubleshooting skills, and often an associate degree or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and managing challenging situations. These skills ensure efficient issue resolution, positive user experiences, and contribute to overall IT team effectiveness.

What are some common challenges faced by Level 1 Technical Support Specialists, and how can they be overcome?

Level 1 Technical Support Specialists often encounter challenges such as handling high call volumes, dealing with frustrated users, and quickly diagnosing a wide range of technical issues. To overcome these challenges, it's important to stay organized, follow established troubleshooting protocols, and maintain clear, empathetic communication with users. Building a strong knowledge base and seeking guidance from more experienced team members can also help specialists resolve issues more efficiently and develop professionally within the support team.

What is the difference between Level 1 Technical Support Specialist vs Help Desk Technician?

AspectLevel 1 Technical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (preferred)
Work EnvironmentCall centers, remote support, on-siteHelp desks, remote support, on-site
ResponsibilitiesBasic troubleshooting, ticket logging, user supportIssue diagnosis, user assistance, ticket management
Industry UsageIT, tech support, customer serviceIT, customer support, technical services

The Level 1 Technical Support Specialist and Help Desk Technician roles often overlap in certifications and work environments, focusing on basic troubleshooting and user support. The main difference lies in terminology and specific employer preferences, but both roles serve as entry points into technical support careers.

More about Level 1 Technical Support Specialist jobs

What cities are hiring for Level 1 Technical Support Specialist jobs?

Cities with the most Level 1 Technical Support Specialist job openings:

What states have the most Level 1 Technical Support Specialist jobs?

States with the most job openings for Level 1 Technical Support Specialist jobs include:

What job categories do people searching Level 1 Technical Support Specialist jobs look for?

The top searched job categories for Level 1 Technical Support Specialist jobs are:

Level 1 Technical Support Specialist jobs near you
Infographic showing various Level 1 Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Saalex

San Diego, CA • On-site

$45K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Provide Tier 1-3 technical support for hardware, software, and network-related issues.

  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.

  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications.

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1–3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements. 

Essential Functions:

  • Provide Tier 1–3 technical support for hardware, software, and network-related issues. 
  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. 
  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications. 
  • Support user account management including provisioning, access control, and password management. 
  • Document incidents, resolutions, and system changes using ticketing systems. 
  • Assist with system updates, patching, and routine maintenance activities. 
  • Support deployment of new systems, applications, and technology refresh initiatives. 
  • Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. 
  • Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. 
  • Other duties as assigned or required.

Requirements

Required:

  • 3–5 years of experience in technical support, help desk, or IT support roles. 
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 
  • Experience supporting Windows and/or Linux operating systems and standard office applications. 
  • Familiarity with ticketing systems and IT service management processes. 
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). 
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+). 

Desired:

  • Experience supporting DoD or Navy IT environments. 
  • Familiarity with ITIL-based service management practices. 
  • Experience with endpoint management tools and remote support tools. 

Additional Qualifications:

  • Strong troubleshooting and customer service skills. 
  • Ability to manage multiple tickets and priorities in a fast-paced environment. 
  • Effective communication skills with both technical and non-technical users. 

Security Clearance:

  • Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

#CJ

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan