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Remote Technical Customer Support Jobs in Missouri

Jobgether

$1.1K - $1.5K/day

Working closely with Customer Success and technical teams, you will contribute to improving ... Benefits * Fully remote position with flexibility to work from the Netherlands. * Full-time ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

Customer-first communication style, with the ability to create a positive support experience ... Own escalated technical cases from Tier 1 and drive them through investigation, resolution ...

Jobgether

Support customers and business partners by diagnosing complex integration challenges and providing clear technical guidance to achieve successful resolutions. * Manage support incidents from initial ...

New

Jobgether

$14.75 - $20.50/hr

Our partner is looking for a Senior Customer Support Executive, Italian & French Speaking based in ... Benefits: * Fully remote work model with flexibility across approved European locations.

New

Jobgether

This remote opportunity is designed for an organized and proactive professional who can support business operations, customer communication, and CRM management. The role focuses on improving ...

New

University of Rochester

$27.16 - $38.03/hr

Responsibilities: Serves as a technical resource for the Customer Technology teams and/or ... Provides remote and hands-on support for clients with excellent customer service skills. Provides ...

Jobgether

$99K - $128K/yr

... customer support, and external technology partners. * Identify, assess, and mitigate technical and ... Flexible remote working options within Europe, with access to modern international office locations.

EverDriven

Customer Service Associate

Kansas City, MO · Remote

$14.25 - $19.50/hr

Customer Service Associate (Remote US)Help Students Get Where They Need to Be At EverDriven, we ... Support customers during service disruptions, delays, and urgent transportation situations

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All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Missouri

Remote Technical Customer Support information

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.
What are popular job titles related to Remote Technical Customer Support jobs in Missouri? For Remote Technical Customer Support jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Technical Customer Support jobs in Missouri look for? The top searched job categories for Remote Technical Customer Support jobs in Missouri are:
Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Customer Support

Jobgether

Remote

$1.1K - $1.5K/day

Full-time

PTO

Posted 9 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Support based in Netherlands.

Join a fast-growing SaaS environment where you will play a key role in delivering exceptional customer experiences for businesses in the watersports and outdoor activity industries. In this role, you will support customers across multiple markets by resolving technical issues, providing guidance, and helping them maximize the value of the platform. You will combine customer support expertise with problem-solving skills to improve satisfaction, reduce churn, and identify opportunities for growth. Working closely with Customer Success and technical teams, you will contribute to improving processes, documentation, and overall service quality. This is an ideal opportunity for a proactive support professional who enjoys autonomy, client interaction, and the fast-paced nature of a startup environment.

Accountabilities
  • Provide high-quality customer support through live chat and other communication channels in both English and French.
  • Conduct customer onboarding and training sessions, helping users understand and effectively use the platform.
  • Manage customer inquiries independently, investigate issues, and deliver efficient solutions with a strong focus on customer satisfaction.
  • Handle complex technical support cases, including advanced troubleshooting and collaboration on bug resolution.
  • Support customer retention efforts by identifying risks, recovering dissatisfied clients, and recognizing potential upsell opportunities.
  • Collaborate with internal teams to improve the knowledge base, support workflows, and customer service processes.
  • Take initiative in a changing startup environment by adapting to new challenges, priorities, and evolving customer needs.
  • Contribute strategic ideas and support improvements to customer support operations.
Requirements
  • 4+ years of experience in B2B software support, Customer Success, or a similar client-facing technology role; 5-10 years of experience is considered an advantage.
  • At least 2 years of experience providing live chat support.
  • Fluency in both English and French, written and spoken, with an advanced level required.
  • Strong ability to independently manage multiple customer requests and prioritize tasks effectively.
  • Excellent analytical skills with the ability to understand complex customer issues, break them into manageable components, and provide accurate solutions.
  • Experience with Level 2 technical support and the ability or willingness to handle complex technical issues and software bugs.
  • Strong communication, problem-solving, and customer relationship management skills.
  • Ability to remain effective under pressure and adapt quickly in a dynamic, evolving environment.
  • Experience managing support teams or taking ownership of strategic initiatives is a plus.
Benefits
  • Fully remote position with flexibility to work from the Netherlands.
  • Full-time schedule of 40 hours per week (8 hours per day).
  • Competitive salary ranging from $1,100 to $1,500 USD per month, including a variable component.
  • 18 vacation days plus public holidays according to your country of residence.
  • Opportunity to grow professionally within an expanding SaaS startup.
  • International collaboration with a diverse and customer-focused team.
  • Opportunity to directly impact customer satisfaction, retention, and product improvements.
  • Flexible remote work environment with a high level of autonomy.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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