Remote Technical Customer Support Jobs in Missouri

Qualifications

Required Experience & Education

• 7+ years of experience in a technical account management, or solutions consulting role within the Microsoft ecosystem.

• Demonstrated ability to manage and grow a portfolio of enterprise-level technology client relationships.

• Bachelor's degree in Information Technology, Business, Computer Science, or a related field - or equivalent professional experience.

• Proven track record of engaging C-suite and VP-level stakeholders with credibility and executive presence.

Required Technical Knowledge

• Deep knowledge of the Microsoft cloud and product portfolio: Azure, Microsoft 365, Dynamics 365, Power Platform, Copilot for Microsoft 365, and Microsoft Security.

• Familiarity with Microsoft licensing models, Enterprise Agreements (EA), Microsoft Customer Agreement (MCA), and MPSA structures.

• Understanding of cloud architecture principles, hybrid environments, identity and access management, and modern workplace solutions.

• Working knowledge of the Microsoft Cloud Adoption Framework and Azure Well-Architected Framework.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect Expert

• Microsoft 365 Certified: Enterprise Administrator Expert

• Microsoft Certified: Security, Compliance, and Identity Fundamentals (or higher-level Security certs)

• ITIL Foundation or higher (preferred, not required)

Core Competencies

• Executive communication and executive-level presentation skills - written and verbal

• Strategic thinking and business acumen with the ability to connect technology to business outcomes

• Strong relationship management skills with a consultative, advisor-first approach

• Ability to manage a complex portfolio of accounts simultaneously without losing strategic focus

• Collaborative mindset - skilled at working across internal teams including sales, delivery, and technical practices

• Data-driven approach to account health, adoption metrics, and client satisfaction

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $83,000.00 to $108,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in thebasepay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please emailtaposting@wwt.com.

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World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Position Overview

The Microsoft Technical Account Manager (TAM) serves as the senior strategic liaison between World Wide Technology Day 2 Operational Services and our portfolio of Microsoft clients. This is not an operational support role - the TAM operates at an executive and architectural level, providing oversight, strategic guidance, and value realization across all Microsoft engagements.

The TAM ensures that every Microsoft client relationship is healthy, growing, and aligned with both client business objectives and WWT's service capabilities. This individual is a trusted advisor who brings deep Microsoft ecosystem expertise to bear in driving adoption, satisfaction, and long-term partnership success.

Roles and Responsibilities

The TAM functions as a portfolio-level strategist whose primary objective is to ensure that WWT's Microsoft clients realize maximum value from their technology investments - while expanding the depth and breadth of the WWT relationship.

1. Strategic Client Oversight & Portfolio Management

• Maintain executive-level awareness of the health, status, and strategic direction of all WWT Microsoft client accounts.

• Collaborate with the client's CSM on regular Business Reviews (QBRs/EBRs) with client stakeholders with MSFT technology insights, updates and risks.

• Collaborate with the client's CSM on developing each client's success plan capturing goals, risks, milestones, and mutual success criteria.

2. Microsoft Ecosystem Advisory & Technical Guidance

• Act as a subject matter authority on the Microsoft product landscape including Azure, Microsoft 365, Dynamics 365, Security (Defender/Sentinel), Copilot, and Modern Work.

• Advise clients on Microsoft roadmap developments, licensing changes, and adoption best practices relevant to their environments.

• Guide clients through cloud adoption, migration planning, and optimization journeys in alignment with the Microsoft Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).

• Translate complex technical capabilities into business value narratives tailored to client executive audiences.

• Collaborate with WWT solution architects and engineers to ensure client recommendations are technically sound and deliverable.

• Consult with internal D2OS MSFT support engineering teams on advisory and high-complexity cases when needed.

3. Executive Relationship Management

• Build and sustain deep, trust-based relationships with client directors, CIOs, CTOs, VPs of IT, and other senior decision-makers.

• Position WWT as an indispensable strategic partner - not merely a transactional vendor - across all Microsoft touchpoints.

4. Technology Adoption & Value Realization

• Champion adoption of Microsoft technologies within client organizations, identifying barriers and developing plans to accelerate usage.

• Track utilization metrics, license consumption, and adoption KPIs across client Microsoft environments.

• Partner with client teams on change management strategies that support successful technology transitions.

• Facilitate access to Microsoft FastTrack, Adoption and Change Management (ACM) resources, and WWT training assets where applicable.

5. Risk Management & Account Health Monitoring

• Maintain a current view of each client's technology health and strategic alignment.

• Ensure smooth handoffs and coordination between the TAM function and operational/delivery teams to avoid gaps in client experience.