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Remote Technical Customer Support Jobs in Georgia

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... About the Role MacStadium's customer base and product portfolio are growing. Overall support volume ...

PerLuxe Travels

Customer Support Executive

Atlanta, GA · On-site +1

We are seeking motivated, detail-oriented individuals to join our growing remote team. In this role, you'll support clients with booking coordination, scheduling, and customer care, all from the ...

Resmed

Senior Customer Support Specialist

Peachtree Corners, GA · On-site +1

$30.91 - $41.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong technical aptitude with the ability to troubleshoot complex issues using a logical ... Experience working in a remote or distributed team environment We are shaping the future at ResMed ...

Applied Systems, Inc.

Manager, Customer Support

Atlanta, GA · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

Applied Systems, Inc.

Manager, Customer Support

Atlanta, GA · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role. Candidates based in the Chicago , Dallas , or Atlanta areas are preferred. In this role, you'll lead team ...

HVW Recruiting

Customer Support Specialist 2

Augusta, GA · Remote

$24K - $32K/yr

... day? We're hiring Remote Customer Service Reps to answer calls from kind-hearted donors and ... You'll help them feel supported, appreciated, and taken care of -- all from the comfort of your ...

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Remote Technical Customer Support information

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How much do remote technical customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote technical customer support in Georgia is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $11.35 and $18.65 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are the most commonly searched types of Technical Customer Support jobs in Georgia?

The most popular types of Technical Customer Support jobs in Georgia are:

What are popular job titles related to Remote Technical Customer Support jobs in Georgia?

For Remote Technical Customer Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Georgia look for?

The top searched job categories for Remote Technical Customer Support jobs in Georgia are:

What cities in Georgia are hiring for Remote Technical Customer Support jobs?

Cities in Georgia with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Georgia as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution, with an average salary of $32,375 per year, or $15.6 per hour.

Customer Technical Manager

Gulfstream Aerospace Corporation

Savannah, GA • Remote

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

14th of 72 rated aerospace companies

Job description

Customer Technical Manager in  GAC Savannah


Unique Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission. 

Familiarity with the Middle East is preferred.  This is a Savannah based position.

.  

  1. This position will be assigned to special accounts for Saudi Arabia.  Gulfstream Aerospace support teams and operators, supporting real-time assistance and operational needs, including participation in off-hour conference calls and occasional international travel.
  2. Demonstrate technical proficiency across current Gulfstream production aircraft, including strong comprehensive/operational knowledge and experience with at least one of the following: mechanical systems, avionics/electrical systems, and aircraft structures.
  3. Apply strong working expertise to diagnose, analyze, and resolve technical issues involving aircraft systems and structural components across the Gulfstream fleet. Collaborate with and lead cross functional teams to determine root cause and corrective actions to mitigate failures.
  4. Demonstrate willingness to learn AHTMS data research tools.
  5. Interpret and utilize aircraft technical documentation with a high level of accuracy, including AMM, IPC, SGERs, GERs, MMEL, AFM, engineering drawings, and other technical publications.


 

Education and Experience Requirements
Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV/G550/G450, GIV, GII/GIII, G100, G200. Supervisory or Management experience required. A&P (FAA Airframe and Powerplant) license preferred. Position Purpose: The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies to achieve maximum utilization of all resources during support events.
Job Description
Principle Duties and Responsibilities: Essential Functions:
  1. Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
  2. Travel to Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
  3. Coordinate with Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
  4. Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them, such as, TechOps, engineering, part sales, FAST, and SC resources.
  5. Identify, develop, and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
  6. Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
  7. Provides coordination and communication with the following Customer Support and Production areas: TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream, Customer & FSI) and Warranty Administration, etc.
  8. Lead or participate as member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB, clinics, and other customer centric forums.
  9. Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
  10. Administering Customer Sat and/or advocating warranty coverage for escalated customer events.
  11. Provide written & verbal responses to all levels of customer organization, as well as, written & verbal updates to Gulfstream organization.
  12. Provide remote Technical Operations support to when not supporting complex AOG events.
  13. Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.
Perform other duties as assigned. Other Requirements:
  1. Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
  2. Experience in project management and team performance.
  3. Understanding of PC and Mainframe computer applications including the use of standard computer word processing programs (i.e. Microsoft Office) and appropriate typing skills a plus.
This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235073

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 08/13/2026 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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