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Remote Technical Customer Support Jobs in Georgia

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our ... Flexible PTO and remote-first work environment * Professional development and leadership training

Steer

Technical Support Specialist - Remote

Atlanta, GA · On-site +1

AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Datavant

CPC Processor Customer Support

Atlanta, GA · Remote

Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. CPC Processor I Customer Support to ensure the accurate ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic travel to the office and company events. What You'll Do * Provide technical support for customers ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

Provide technical support to customers and serve as an escalation point both internally and ... externally. * Handle any escalations that require immediate attention from management. * Work ...

Infomedia

$17.25 - $23.25/hr

Experience working in remote or distributed teams, or multilingual/global support environments * Familiarity with analytics or reporting to inform customer success initiatives or operational ...

TriNet

Customer Support Services Specialist - Bilingual

Dunwoody, GA · On-site +1

$21.01 - $29.03/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide excellent customer service to TriNet clients and worksite employees in various areas of ... remote hire at the company's discretion. The candidate's final salary offer will be based on the ...

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All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Georgia

Remote Technical Customer Support information

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How much do remote technical customer support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote technical customer support in Georgia is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $11.35 and $18.65 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are the most commonly searched types of Technical Customer Support jobs in Georgia?

The most popular types of Technical Customer Support jobs in Georgia are:

What are popular job titles related to Remote Technical Customer Support jobs in Georgia?

For Remote Technical Customer Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Georgia look for?

The top searched job categories for Remote Technical Customer Support jobs in Georgia are:

What cities in Georgia are hiring for Remote Technical Customer Support jobs?

Cities in Georgia with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Georgia as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution, with an average salary of $32,375 per year, or $15.6 per hour.

Customer Support Team Lead

Dot Compliance

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management
  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence
  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration
  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.

Requirements
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:
  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training

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