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Technical Customer Support Rep Jobs in Georgia (NOW HIRING)

Adams Keegan

Customer Support Representative

Kennesaw, GA

$14.75 - $20/hr

We are looking for a proactive and personable Customer Support Representative to join our client ... Technical knowledge is not required but would be advantageous. We value strong communication skills ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The Customer Experience Representative is responsible for providing customer support for the UP ... Technical Skills • Use ZenDesk data to monitor and uncover trends in volume, issues, and ...

Yancey Bros Co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

S.P. Richards Company

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$15.25 - $20.75/hr

Customer Support Representative Location: Atlanta, GA 30339 (Near Battery Center - Truist Park) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a Remote Position, but you could ...

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Technical Customer Support Rep information

What are the key skills and qualifications needed to thrive as a Technical Customer Support Rep, and why are they important?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

How can I make 2000 a week working from home?

A Technical Customer Support Representative can potentially earn $2,000 a week by working full-time, gaining specialized skills, and providing high-quality support. Increasing income may involve handling more complex issues, working overtime, or obtaining relevant certifications to qualify for higher-paying roles or bonuses.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What is the role of a technical support rep?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting skills, knowledge of hardware and software, and communication tools to provide effective solutions and ensure customer satisfaction.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles often require problem-solving, complex troubleshooting, and customer interaction skills that AI cannot fully replicate, so human support remains essential for many issues.

What jobs pay 4000 a week without a degree?

Technical Customer Support Representatives can earn around $4,000 per week with experience, strong technical skills, and certifications in areas like networking or troubleshooting. High-paying roles often require excellent communication, problem-solving abilities, and familiarity with support tools, but typically do not require a college degree. These roles may involve shift work and remote or on-site environments.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are some common challenges faced by Technical Customer Support Reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.
What are popular job titles related to Technical Customer Support Rep jobs in Georgia? For Technical Customer Support Rep jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Technical Customer Support Rep jobs in Georgia look for? The top searched job categories for Technical Customer Support Rep jobs in Georgia are:
Technical Customer Support Rep jobs near you
Customer Support Representative

Customer Support Representative

Adams Keegan

Kennesaw, GA

$14.75 - $20/hr

Full-time

Posted 24 days ago

Job description

We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service across phone, email, and chat channels. The successful candidate will assist customers with order updates, sales-related enquiries, and general communication, ensuring a positive and professional experience at every touchpoint.

Technical knowledge is not required but would be advantageous. We value strong communication skills, a positive attitude, and the ability to stay calm and effective in fast-paced or high-pressure situations.


Key Responsibilities

  • Answer incoming customer calls in a friendly, professional, and timely manner
  • Respond to customer queries via email and chat platforms
  • Provide accurate updates on customer orders and delivery timelines
  • Proactively follow up with customers regarding order status, delays, or issues
  • Handle sales-related enquiries, including product information and availability
  • Resolve customer concerns efficiently, escalating complex issues when required
  • Maintain clear and detailed records of customer interactions and transactions
  • Work collaboratively with internal teams (e.g., sales, logistics) to ensure smooth order fulfilment
  • Identify opportunities to improve customer satisfaction and internal processes


Key Skills & Attributes

  • Excellent verbal and written communication skills
  • Strong interpersonal skills with a customer-first mindset
  • Ability to multitask and manage multiple communication channels effectively
  • Calm and solution-oriented under pressure
  • Proactive, resourceful, and able to work independently
  • High attention to detail and strong organisational skills
  • Positive attitude and willingness to learn


Qualifications & Experience

  • Previous experience in customer service or a similar role is preferred
  • Experience with phone-based support and customer communication tools is advantageous
  • Formal qualifications or a degree are not required but will be considered a plus


What We’re Looking For

We’re seeking someone who is motivated, dependable, and eager to contribute to a positive customer experience. The ideal candidate is adaptable, responsive, and brings energy and professionalism to their work.